Reviews of Courtyard by Marriott Santa Cruz

Dear Debra, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay, especially the pool and our convenient location. We're so glad it made getting around easier for you and helped make your visit more comfortable. We’re sorry to hear that the beds weren’t quite to your liking, but we’re happy the room itself met your expectations. We also sincerely apologize for the inconvenience regarding parking after checkout. Due to limited space in our garage, we're unfortunately unable to extend parking beyond your stay, but we understand how frustrating that can be, especially with additional costs involved. Your feedback is incredibly valuable to us, and we’ll take your comments into consideration as we continue working to improve the guest experience. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! Warm regards, Courtyard Santa Cruz

Dear Debra, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay, especially the pool and our convenient location. We're so glad it made getting around easier for … Show more

Dear Ashley, Thank you for taking the time to share your detailed feedback with us. While we're glad to hear that you enjoyed the spaciousness and cleanliness of your room, the great location, and the coffee from our bistro, we're truly sorry to learn that the overall experience was overshadowed by the level of customer service you received. We sincerely apologize for the lack of communication at check-in, especially considering it was your first time with us. You absolutely should have been given clear instructions regarding the elevator and room key usage, and we understand how frustrating it must have been to deal with that confusion right after arriving. We’re equally sorry for the inconvenience you experienced when trying to get in touch with our front desk. Not being able to reach someone when you need assistance multiple times is unacceptable, and we are taking this issue seriously with our team to ensure it is addressed. Every guest deserves prompt and helpful service, and it’s clear that we fell short during your stay. Your comments regarding the towel and amenity situation are also concerning, and we apologize for the delays and limitations you encountered. These types of service lapses are not the experience we want any of our guests to have, and we’ll be reviewing our procedures and staffing to improve the way we respond to guest requests moving forward. We truly appreciate your honest feedback, and while we’re disappointed to hear that your stay didn’t meet expectations, your input is invaluable in helping us improve. We hope you’ll consider giving us another chance in the future to provide the level of hospitality you rightfully expected. Warm regards, Courtyard Santa Cruz

Dear Ashley, Thank you for taking the time to share your detailed feedback with us. While we're glad to hear that you enjoyed the spaciousness and cleanliness of your room, the great location, and the coffee from our bistro, we're … Show more

Dear Peter, Thank you for taking the time to share your review. We're so glad to hear that you enjoyed the comfortable beds, modern furnishings, and the overall updated atmosphere throughout the hotel. It’s great to know that these aspects contributed to a pleasant stay. We also appreciate your feedback regarding the lack of luggage assistance and the wait times for valet service during peak periods. We understand how this can be inconvenient, especially when you're on a schedule, and we’ll be sharing your comments with our team to see where improvements can be made to enhance efficiency and guest support. Your insights are truly valuable to us as we continue to refine our services, and we hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Courtyard Santa Cruz

Dear Peter, Thank you for taking the time to share your review. We're so glad to hear that you enjoyed the comfortable beds, modern furnishings, and the overall updated atmosphere throughout the hotel. It’s great to know that these asp… Show more

Hello,, Thank you for taking the time to share your detailed feedback. We're happy to hear that you enjoyed the cleanliness of your room and the high ceilings, our first-floor rooms do offer a unique and spacious feel, and we’re glad that stood out during your stay. We also appreciate your note about the creaky doors; we’ll certainly look into that and address it with our maintenance team. We sincerely apologize for the disappointment you experienced with breakfast. We completely understand your frustration, especially when expectations were set for a made-from-scratch meal. It’s clear that your meal did not reflect the quality we aim to deliver, and we’re truly sorry for that. Your comments regarding the texture and preparation of the ingredients are concerning, and we’ve shared them with our culinary team for immediate review. Thank you again for your honest review, it’s feedback like yours that helps us identify where we can do better. We hope you'll consider giving us another chance in the future so we can provide the high-quality experience you expected and deserve. Warm regards, Courtyard Santa Cruz

Hello,, Thank you for taking the time to share your detailed feedback. We're happy to hear that you enjoyed the cleanliness of your room and the high ceilings, our first-floor rooms do offer a unique and spacious feel, and we’re glad t… Show more

Dear Angel, Thank you for your review! We're glad you enjoyed the clean, convenient location and that our valet service made a great impression. We understand that using your room key in the elevator can be a bit inconvenient, but we do appreciate your recognition that it’s an added safety measure for our guests. We hope to welcome you back again soon! Best regards, Courtyard Santa Cruz

Dear Angel, Thank you for your review! We're glad you enjoyed the clean, convenient location and that our valet service made a great impression. We understand that using your room key in the elevator can be a bit inconvenient, but we … Show more