Reviews of Courtyard by Marriott Scottsdale Salt River 3 stars
5201 North Pima Road, Scottsdale, AZ 85250, United States
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI would like My depósit back on My card
Paying for extra parking
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery welcoming and acomodating staff, especially Alexia in particular, she was very helpful in all aspect and helping me set up becoming a member and even after i had left she went above and beyond. I had realized I left my headphones and my charger and not only were they recovered but she has helped mr recover and ship them back home. amazing expierience and will definitely stay here again next time I visit Arizona.
Thank you so much for your review! I am thrilled that you enjoyed your stay, with special thanks to Alexia! I will be sure to thank and recognize her for providing such wonderful service! We look forward to welcoming you back in the future!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewStaff were super nice and pool was refreshing and well stocked with towels.
Nothing
Thank you so much for your review! I am so happy to hear that you enjoyed your stay! We look forward to welcoming you back in the future!
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewCleanliness
The room across mine was loud at night, my first night there couldn’t sleep
Thank you so much for your review! I am happy to hear that overall you enjoyed your stay! I do apologize about the noise from the other guests, please never hesitate to contact the front desk in this situation so that we may send our security team to investigate and speak with the other guests as everyone's comfort and safety is our first priority.
Thank you so much for your review! I am happy to hear that overall you enjoyed your stay! I do apologize about the noise from the other guests, please never hesitate to contact the front desk in this situation so that we may send our securi… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewClean quite friendly staff great value quiet value
I liked everything
Thank you so much for your review! I am so happy to hear that you enjoyed all of your stay with us! We look forward to welcoming you back in the future!
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewBeautiful property, great location, thoughtful activities planned each week, comfortable community lounges, workout room, pool.
A/c blowing directly onto the bed and it was noisy
Thank you so much for your review! I am happy to see that overall you enjoyed your stay with us! I do apologize if the AC caused any issues during your stay and we will be sure to have our engineering team investigate this.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewFront desk very friendly, welcoming, knowledgeable and helpful. Room was clean and comfortable
Payment for parking
Thank you so much for your review! I am happy to hear that overall you enjoyed your stay with us! I do apologize that parking fee of $8 in any way had a negative impact on your experience, we do charge for parking to ensure our lot is secure and well maintained.
Thank you so much for your review! I am happy to hear that overall you enjoyed your stay with us! I do apologize that parking fee of $8 in any way had a negative impact on your experience, we do charge for parking to ensure our lot is secur… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewBreakfast was just okay. It was not busy but the person at the counter was behind on things. Food was fine.
I’d prefer a nicer breakfast spot not counter service. It doesn’t need to be fancy but better than Starbucks. Also, paying for parking in an area that is NOT in a city is absurd! Plenty of space in the lot. This is just a cash grab by Marriott.
Thank you for your review! I am happy to see that overall you enjoyed your stay. I can assure you that the parking fee is in no way a cash grab and is required to ensure our lot remains secure and well maintained, in addition we are the lowest of all the hotels in our area with some charging upwards of $40 per night for parking. We do our best to communicate the parking charge ahead of time and I apologize if this was not communicated properly during the booking process.
Thank you for your review! I am happy to see that overall you enjoyed your stay. I can assure you that the parking fee is in no way a cash grab and is required to ensure our lot remains secure and well maintained, in addition we are the low… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewStaff was friendly.
They charge a parking fee. they are not a resort. They offer nothing extra. Very disappointing. I will no longer stay at that hotel when visiting Phoenix.
Thank you for your review! While it is true we are not a resort, we do charge for parking to ensure that our lot is secure and well maintained, in addition we are by far the lowest charge for parking in our area with some properties charging upwards of $40 per night. I do apologize that this has hurt the image of our hotel for you and hope we can regain your business in the future.
Thank you for your review! While it is true we are not a resort, we do charge for parking to ensure that our lot is secure and well maintained, in addition we are by far the lowest charge for parking in our area with some properties chargin… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation
I was given a handicapped room and i never requested for it. I didnt bother to change room.
Thank you for your review! I am happy to see that overall you enjoyed your stay! I apologize if the ADA room was not to your liking, while we strive to ensure all guests receive a standard room if they did not request ADA features, there are times that these are the only rooms available that night. Please never hesitate to reach out to the front desk and we will be happy to see if we have another option for you during your stay.
Thank you for your review! I am happy to see that overall you enjoyed your stay! I apologize if the ADA room was not to your liking, while we strive to ensure all guests receive a standard room if they did not request ADA features, there ar… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewThe staff was very friendly. The room was good and was clean, but I would update the faucets. I didn't like where they put the fridge, and it was very tiny. We didn't spend much time in our room since we were just using it for a place to sleep. We were visiting family and were gone most of the time. Normally we stay with family but this time it wasn't possible. We own timeshare with Wyndham and Disney, so I am a bit of a resort snob, but this place was fine as far as hotels go.
There was road construction going on and I didn't like the 8 dollar parking fee. I didn't like that there wasn't a breakfast buffet. We stayed next door at the Marriott Residence Inn for one night, and they offered a full breakfast buffet. The Marriot Courtyard had a nice Bistro and that was nice but very pricey. They serve Starbucks, but it is brewed differently. It's very weak. I will say, the Bistro staff were very friendly and I appreciated that.
Thank you for your review! I see that overall you enjoyed your stay with us! I do apologize that the road construction that the city is completing caused any inconvenience to your stay, we are working with them to ensure this has minimal impact to our guests. We do hope that we will get the chance to welcome you again the next time you are in Scottsdale!
Thank you for your review! I see that overall you enjoyed your stay with us! I do apologize that the road construction that the city is completing caused any inconvenience to your stay, we are working with them to ensure this has minimal im… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewI asked staff for a room away from elevator and the pool. My room was amazingly quiet. I had the best sleep!
Needs better coffee in the room
Thank you so much for your review! I am so happy to hear that you enjoyed your stay with us! We strive to provide a comfortable and quiet experience and I am thrilled this was your experience. I will be sure to share your note regarding the in room coffee with our corporate team that determines in room items. We look forward to welcoming you back in the future!
Thank you so much for your review! I am so happy to hear that you enjoyed your stay with us! We strive to provide a comfortable and quiet experience and I am thrilled this was your experience. I will be sure to share your note regarding the… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewWasn’t as clean as expected. Found a men’s hair in the sink. GROSS! The girl at the front desk wasn’t friendly. They changed our room to something less accommodating and she wasn’t very helpful. Thin walls. Heard a very step from the people above us all night. And the shower didn’t drain properly so I stood in a puddle the whole time.
I'm truly sorry to hear about your experience. We strive to provide the most clean and comfortable guest experience and it is clear that we failed to meet that goal for you. Please know that your feedback has been shared with our leadership team to ensure this is an isolated incident. We do hope you will give our property another chance the next time your travels bring you to Scottsdale.
I'm truly sorry to hear about your experience. We strive to provide the most clean and comfortable guest experience and it is clear that we failed to meet that goal for you. Please know that your feedback has been shared with our leader… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewWe had breakfast there. It was excellent.
Unfortunately, we had neighbours who seemed to Be entertaining a small group both nights of our stay. It was not raucous but they were occasionally loud. Sound proofing not good. Went Quite late. We have stayed here several times, first time this has occurred.
Thank you so much for your review! I am so happy to hear that you enjoyed your breakfast with us! I am very sorry to hear about the opportunity with the noise from your neighbors. Please never hesitate to contact us so that our security team may intervene and stop the noise. We do hope to get the chance to welcome you the next time your travels bring you to Scottsdale!
Thank you so much for your review! I am so happy to hear that you enjoyed your breakfast with us! I am very sorry to hear about the opportunity with the noise from your neighbors. Please never hesitate to contact us so that our security tea… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe staff was amazing. So nice and polite. Hotel is beautiful. Loved the pool and hot tub.
That we had to leave and go back home to cold weather
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our amazing team, beautiful property, and the pool and hot tub during your stay. It sounds like you made the most of your time here! We’d love to welcome you back anytime for another escape—hopefully sooner rather than later! Safe travels, and we hope to see you again soon!
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our amazing team, beautiful property, and the pool and hot tub during your stay. It sounds like you made the most of your time here! We’d love to welcome you bac… Show more
Reviewed: 27 December 2024 · Stayed in November 2024
Verified reviewNice view of the courtyard, comfortable bed, coffee maker, nice size closet.
Fire alarm went off at midnight, and noisy neighbors upstairs.
Thank you for sharing your experience with us! We're glad you enjoyed the lovely courtyard view, comfortable bed, and thoughtful room amenities like the coffee maker and spacious closet. We sincerely apologize for the disturbance caused by the fire alarm and noisy neighbors during your stay. Your comfort is important to us, and we’ll work to address these concerns to ensure a more seamless experience in the future. We’d love to have the opportunity to welcome you back and provide a truly relaxing stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even better!
Thank you for sharing your experience with us! We're glad you enjoyed the lovely courtyard view, comfortable bed, and thoughtful room amenities like the coffee maker and spacious closet. We sincerely apologize for the disturbance cause… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified review