Reviews of Courtyard by Marriott Springfield 3 stars
3462 Freedom Drive, Springfield, IL 62704, United States
Loading
Guests also reviewed these properties:
Hong Kong, Hong Kong
Cambridge, United Kingdom
Smolyan, Bulgaria
Rétaud, France
Paphos City, Cyprus
Berlin, Germany
Chemillé, France
Qingdao, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewNo hot tub, advertised free breakfast, they had food but not Free Breakfast as they promoted
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewClean, quiet, location was great
Bistro was closed and balcony was closed without prior knowledge
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewImagine driving 3.5 hours and walking into a Hotel Lobby to check in at 9pm and 50 of your friends greet you with a "Happy Birthday cheer!" Followed by a Hotel worker (Main Desk) yelling back to "keep it down or else she's going to call the police and have them arrested"..Followed by telling one of our 30 parents staying at the hotel, "to go f--k themselves". You can't make this shit up, bc if I had it on video I'd be Tic Tok famous..
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewNight manager/front desk workers.
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewClean, friendly staff, good location.
The pool was very cold, too cold to swim. The king bed was well worn, so much so it was uncomfortable and probably is in need of replacement. For as much as I paid I was not expecting these issues.
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewGracious employees that were very helpful
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewDidn't make breakfast on time - would love a later option for those who don't get up early. Room was nice, liked the couch for seating.
Advertised a restaurant, but couldn't use it because they hadn't received shipment of food. Restaurant is a misleading word when you look at the menu of what we could have ordered. More like a diner. No hot tub (I thought there was one listed in the description). See above for breakfast. Staff was nice, but not usually at the front desk. They came quickly when we were there, but it's strange to walk in and not see anyone.
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewThe location was easy in and out and there were plenty of restaurants and shopping close by.
Wished there had been a Continental Breakfast.
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 August 2024 · Stayed in August 2024
Verified reviewNo bugs in the room Cleaner carpet Complimentary breakfast/to be included Squeaky floors
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewEasy access to highway
Electric went of Sunday morning I was trapped in the elevator no back up lights but they did get me out fairly quick
Reviewed: 16 June 2024 · Stayed in June 2024
Verified reviewVery good location and balcony was awesome.
No trash bags in room and no continental breakfast and selection to buy was not very good.
Reviewed: 17 April 2024 · Stayed in April 2024
Verified reviewgood size room and bathroom.
Rooms are cleaned any other day. So, if you stay for two nights you won't have any room clean service.
Reviewed: 15 April 2024 · Stayed in April 2024
Verified reviewReviewed: 12 April 2024 · Stayed in April 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewReviewed: 16 February 2024 · Stayed in January 2024
Verified reviewDecent comfort and cleanliness for the cost.
Reviewed: 4 January 2024 · Stayed in December 2023
Verified reviewThat the TV's in my suite didn't work properly. Green hue on screen. The only channel that worked was ESPN. I had to use my Netflix account and after a while that didn't work either. I told staff when I checked out and they apologized but did not offer any compensation.
Reviewed: 22 November 2023 · Stayed in November 2023
Verified reviewThe convenience and close to shopping Perfect temperature pool
Jesse, Thank you for staying with us. We hope to have you back with us soon.
Reviewed: 21 October 2023 · Stayed in September 2023
Verified reviewReviewed: 25 September 2023 · Stayed in September 2023
Verified reviewReviewed: 20 September 2023 · Stayed in September 2023
Verified review