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  5. Reviews of Courtyard by Marriott Tyler

Reviews of Courtyard by Marriott Tyler This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7424 South Broadway Avenue, Tyler, TX 75703, United States

#14 of 37 hotels in Tyler

Guests' Choice

Review Score

Based on 89 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 16, 2025

    8.0
    Short and sweet
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Getting to it was a little tricky because of GPS

    Well maintenanced

    Stayed in July 2025

  • Reviewed: August 14, 2025

    8.0
    I was very pleased with everything. Will definitely recommend and return!
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    We had catered meals and the beef was tough.

    No breakfast

    Stayed in June 2025

  • Reviewed: July 25, 2025

    7.0
    Good
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    All was good except they didn’t track what room i was in (211) and thankfully i had the top lock engaged because the staff tried to open door and let someone in my room while i was sleeping and woke up to a loud bang

    Stayed in July 2025

  • Reviewed: May 21, 2025

    9.0
    Was ok.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    A little crowded in the seating areas inside and out. Not great for kids.

    Was fairly crowded in some areas. Pool was fine.

    Stayed in May 2025

  • Reviewed: May 8, 2025

    7.0
    Good location but housekeeping below average
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The housekeeping did not clean room each day.

    Great location nice staff

    Stayed in May 2025

  • Reviewed: June 2, 2024

    8.0
    It was good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Everything….pool workout area

    Stayed in June 2024

  • Reviewed: April 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were very uncomfortable. Yoy shouldn’t have to pay for a cup of coffee

    Convenient location

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Nice thanks
    • Business trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night

    Stocked the drinks better

    Didn't have it

    Stayed in March 2024

  • Reviewed: February 10, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 5 nights

    If you stay for several days like I did, your room does not get serviced until after you leave. Therefore, you will have to ask for clean towels and maid service. I asked twice. One time by hanging the request for maid service on my door. That resulted in no service. I asked the front desk staff the next morning to ask the maid service to replenish my towels and empty the trash-no service. I was lucky enough to get back at the hotel one early afternoon and ran into the housekeeper and she was very responsive. I guess in this hotel you should go directly to the housekeeper, if you're lucky enough to be in the hotel during the day when they are there, to get maid service.

    The staff was courteous and friendly.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    The gym

    Great property however the gym needs some work. One treadmill is out of order and the other one might as well be too. The belt is town and makes a clunking noise. U But the weights and elliptical were good enough. Room was nice, clean, and spacious

    Stayed in February 2024

  • Reviewed: December 3, 2023

    8.0
    Comfortable but noisy.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    You could hear every little outside noise from the adjacent rooms and floors. The ice machine was directly across from our room and several times people thought it necessary to get ice at 3:30 in the morning.

    The location was perfect but having to make a u-turn to get to the entrance from one direction was a bit inconvenient.

    Stayed in December 2023

  • Reviewed: September 1, 2025

    6.0
    Disappointed
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night

    There was not much breakfast and the staff did not acknowledge us in any way.

    Stayed in August 2025

  • Reviewed: August 4, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was small and hot tub was closed. And that was main reason for going.

    Stayed in August 2025

  • Reviewed: July 20, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    TV did not work, even after staff attempts to fix. I discovered the next morning that the door was so out of square that dead bolt lock did not engage. Elevator beeping so loud it can be heard in the room all night long. Bathroom wallpaper peeling off in many places,, held in place with staples. Mold in shower.

    Staff was friendly and tried to fix tv with good attitude.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    5.0
    Great staff but promised amenities were not available.
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot tub was broken. Pool was dingy, cold and unavailable most of the stay. Phone in our room was broken so we couldn’t call front desk. Then the power went out. I know they have no control over the power but it was definitely different. I’ve never had the power go out in a hotel before. It’s quite dark and disorienting.

    Easy to get to, friendly staff, easy parking.

    Stayed in July 2025

  • Reviewed: July 17, 2025

    10
    Great service, we will stay again
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    hot tub was under construction but we were notified prior to arrival

    Staff was exceptional! Rhonda and the Management Team made the stay worth it.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    10
    We got free breakfast they treated us like VIP guests this was my second time saying here
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    There was nothing I didn’t like every one was very nice

    The front desk lady was so sweet

    Stayed in July 2025

  • Reviewed: June 12, 2025

    4.0
    Bad experience…Wouldn’t go back
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel is dirty (walls,carpet and it had an awful smell) we only got 1 towel in the room… overall bad experience :(

    Location

    Stayed in June 2025

  • Reviewed: May 29, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were shabby and smelled mossy or damp the air-conditioning sounded like a helicopter, there is no free coffee in the reception and it sounded like management didn't have any clear policies. Our booking said it was a king bed but it was a queen bed

    Derek was amazing, the room cleaning crew were very helpful and the bar tender was very nice

    Stayed in May 2025

  • Reviewed: May 12, 2025

    1.0
    Overall disappointing customer service and quality.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    I booked through booking.com and had to switch the dates. Booking.com verified with the hotel and sent me a confirmation email of my updated reservation. When I arrived, the front desk staff said they had no record of this, had already booked out my room and didn't care to look at my reservation information I had. I went ahead and booked a different room as it was already 10pm and I was directed to solve my problem with booking.com. However, the hotel would not respond to any phone calls or emails from booking.com simply to confirm the reservation wasn't honored by the hotel. I also personally called the general manager, Victoria Cason, who did not answer or return my voicemail. After a week of no response, booking.com said they had to close out the request. On top of that, the room was muggy, the fridge wasn't cold and the stripping on the door was so worn you could see the light from the hallway from the room and you could even see out into the hallway if you were up close to the door.

    Stayed in April 2025

  • Reviewed: May 10, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty stinky rooms and no elevator

    Dirty stinky rooms and no elevator

    Stayed in May 2025

  • Reviewed: April 19, 2025

    3.0
    WRONG on so many levels.
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night

    When busloads of kids stay in a hotel, it should be required that there are sponsors walking the halls. The kids were going up and down stairs, shouting, banging doors, being disruptive until 1:00 am. Front desk would not answer the phone for the 2 hours I tried. Corporate was equally unhelpful, being more concerned about my identity than just calling the manager. Next morning, I expressed my disappointment again and was told "we can't control who stays here." This was a pathetic comeback to my complaint. FAIL.

    Check in was easy. Bed comfortable. Room clean. AC good.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    10
    Very nice !
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We celebrated my daughter’s birthday by having a slumber party there and it was so nice ,clean and the people was so friendly.

    Stayed in April 2025

  • Reviewed: February 11, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Ordered from the bistro and food was old. Then the breakfast items were old also.

    Not much

    Stayed in February 2025

Showing 1 - 25

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