Reviews of Courtyard by Marriott Wilkes-Barre Arena 3 stars
879 Schechter Drive, Wilkes-Barre, PA 18702, United States
Loading
Guests also reviewed these properties:
Athens, Greece
Calatabiano, Italy
Vila Real, Portugal
Penzance, United Kingdom
Mauterndorf, Austria
Gdańsk, Poland
Zagreb, Croatia
Padstow, United Kingdom
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewWe used the same hotel in Salt Lake City which included breakfast, but this property doesn’t offer this deal. I did
From Internet we did the reservation and checked in. But we were assigned a very noisy room which has 2 air condition out units nonstop making noise from front window, It seems they gave unpleasant room to customers who checked in first.
Dear Ziyan, We regret to learn that your stay did not feel as comfortable as you had anticipated, and how it impacted your experience. While breakfast offerings and property layouts can vary between locations, we understand how prior stays can shape expectations, and we appreciate you bringing this to our attention. Your observations regarding room assignment and noise will be reviewed with our team to ensure we remain attentive to guest comfort from the moment of check-in. We value your patronage and hope to provide a more enjoyable and restful experience in the future. Amanda Evans General Manager
Dear Ziyan, We regret to learn that your stay did not feel as comfortable as you had anticipated, and how it impacted your experience. While breakfast offerings and property layouts can vary between locations, we understand how prior stays … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewNothing
Overnight staff very unpleasant Bathroom dirty, hair in shower and toilet
Dear Brenda, We are sorry to hear about your experience and sincerely apologize for the cleanliness concerns you encountered during your time with us. We are also disappointed to hear that we did not meet your expectations and that you experienced billing discrepancies. We kindly request that you allow us some time to review your account and investigate further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Amanda Evans General Manager
Dear Brenda, We are sorry to hear about your experience and sincerely apologize for the cleanliness concerns you encountered during your time with us. We are also disappointed to hear that we did not meet your expectations and that you expe… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewLocation was near the venue.
1.The shower was clogged from hair left in the drain. 2. Maintenance entered the room upon arrival and left once they realized the room was occupied. 3. The ac in the room did not get cooler than 75° even when set at 70. 4. Bugs crawling in between the windows...
Dear Sophea, Thank you for taking the time to share your feedback. While we are pleased our location worked well for your visit, we deeply regret the issues you encountered during your stay. Please know that we follow the most rigorous industry standards regarding the pest control of our accommodations, and we will address your concerns with our service provider to guarantee that this is not an ongoing issue. We also apologize for the housekeeping and maintenance-related inconveniences you faced. We appreciate you bringing these matters to our attention and will work with our team to make the necessary improvements. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. Amanda Evans General Manager
Dear Sophea, Thank you for taking the time to share your feedback. While we are pleased our location worked well for your visit, we deeply regret the issues you encountered during your stay. Please know that we follow the most rigorous indu… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewLocation was very convenient for my needs.
The hotel was nice. There is no restaurant. You can buy a prepared meal and they will heat it up for you, but it’s not a restaurant. My tv in the room did not work but the front desk was nice enough to change my room. My room was clean but the bathroom had been lightly cleaned. The towels were changed but the toilet and sink had been forgotten.
Dear Susan, We are delighted that our location was convenient for your visit, and we appreciate your positive comments about the hotel. However, we sincerely apologize for the issues you encountered regarding the TV and the cleanliness of the bathroom. This does not meet our standards, and we will address your concerns with our housekeeping team to ensure more consistent attention to detail. We are glad our front desk team was able to accommodate you with a room change, and we will continue to improve and provide a more seamless and enjoyable experience. We value your feedback and would love the opportunity to welcome you back for an even better stay next time. Amanda Evans General Manager
Dear Susan, We are delighted that our location was convenient for your visit, and we appreciate your positive comments about the hotel. However, we sincerely apologize for the issues you encountered regarding the TV and the cleanliness of t… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewlocation
found potato wedges around the queen bed from previous guests, phone chargers did not work near the beds, they put is next to a floor with loud guests sreaming running through the halls and staff said they might not be quiet. we asked to move to another room and did not even at check out ask how was our stay. we stayed 2 nights and first night was loud in hallways and staff didnt seem to care
Dear Kimberly, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We're also sorry for the noise issues you encountered from other guests. We understand your frustration and are grateful for your patience. Your comments are invaluable, and we will use them to improve our service. On a positive note, we are happy that you enjoyed our location. We hope you give us another chance in the future to provide you with a better experience. Amanda Evans General Manager
Dear Kimberly, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential pr… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewThe staff was super friendly and love the walk in shower
Na
Dear Kimberly, Thank you for choosing Courtyard Wilkes-Barre Arena. We are delighted to know how much you loved the walk-in shower and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Wilkes-Barre. Amanda Evans General Manager
Dear Kimberly, Thank you for choosing Courtyard Wilkes-Barre Arena. We are delighted to know how much you loved the walk-in shower and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewClean and quiet, staff was friendly and accommodating
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewThe property was nice and clean.
The tv was very slow and seemed to glitch out very often needs an update
Dear Mia, We're delighted to read that you liked our well-kept hotel and that our team made such a positive impact on your stay. We believe that warm and attentive service is key to a great guest experience, and we're glad that our staff helped make your visit special. We appreciate you letting us know your observations regarding the television and are grateful for the feedback that helps us better serve our guests. It was our pleasure to host your visit at Courtyard Wilkes-Barre Arena, and we look forward to seeing you soon. Amanda Evans General Manager
Dear Mia, We're delighted to read that you liked our well-kept hotel and that our team made such a positive impact on your stay. We believe that warm and attentive service is key to a great guest experience, and we're glad that our … Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewI loved how close it was to the arena. It made it very convenient for my walk back after my concert on Halloween night!
N/A
Reviewed: 5 October 2024 · Stayed in October 2024
Verified reviewThe staff were very friendly.
We have always liked Marriott properties, especially. Courtyards, for the comfy beds. The beds at this Courtyard were very uncomfortable, which resulted in a very limited rest.
Dear Deb, Thank you for choosing to stay with us. We are pleased to hear that you found our staff to be friendly, as guest service is our top priority. However, we regret to learn that the bed in your room did not meet your comfort expectations. Your feedback is essential, and we will address this issue with our team to enhance the quality of our accommodations. We hope to welcome you back so we can provide you with the flawless experience you deserve. Amanda Evans General Manager
Dear Deb, Thank you for choosing to stay with us. We are pleased to hear that you found our staff to be friendly, as guest service is our top priority. However, we regret to learn that the bed in your room did not meet your comfort expecta… Show more
Reviewed: 4 October 2024 · Stayed in September 2024
Verified reviewWish there was a Breakfast
No breakfast
Dear Rabbi, We appreciate your thoughts on your stay at Courtyard Wilkes-Barre Arena. While we understand the desire for breakfast options, we are glad you chose to stay with us. Your comments are crucial as we continue to evaluate our services. Thank you for staying with us! We look forward to your next stay! Amanda Evans General Manager
Dear Rabbi, We appreciate your thoughts on your stay at Courtyard Wilkes-Barre Arena. While we understand the desire for breakfast options, we are glad you chose to stay with us. Your comments are crucial as we continue to evaluate our ser… Show more
Reviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewBedroom / bathroom
Very comfortable and clean !
Reviewed: 8 September 2024 · Stayed in August 2024
Verified reviewReviewed: 3 July 2024 · Stayed in June 2024
Verified reviewReviewed: 27 June 2024 · Stayed in June 2024
Verified reviewLocation Staff
It’s between management companies and it shows. Odd smells, less than clean room, damaged room decor.
Dear Guest, We apologize for the concerns you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. We are also sorry to learn that you left us earlier than expected. On a positive note, we are glad you liked our location and our associates. We are grateful for your patience and hope you will give us another chance to provide you with a better experience. Amanda Evans General Manager
Dear Guest, We apologize for the concerns you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate … Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewI liked that the shower was spacious, the water stayed hot and the bathroom was clean.
I didn’t like that at first glance the bed sheets appeared to be clean but once pulled back they were dirty and had long strands of hair in the sheets. The toilet took forever for the water to fill back up in the tank so after each use my husband and I would have to go back in the bathroom to flush once the water stopped running, we were on the third floor so whomever was above our room walked extremely hard all throughout the night and morning so it was a little disruptive of our rest for 2 nights. (Nothing you can really do about heavy walkers) the room itself was tidy but do yourself a favor and double check the sheets. We did tell house keeping and the young lady came in and changed out the bedding.
Dear Montane, Thank you for choosing us for your recent visit. Please accept our sincere apologies for the concerns you had with your bedding. We have addressed this with our housekeeping department to ensure this does not happen again. We also regret to learn about the maintenance issue you had in your bathroom and will share it appropriately. Furthermore, we are sorry for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to the area. Amanda Evans General Manager
Dear Montane, Thank you for choosing us for your recent visit. Please accept our sincere apologies for the concerns you had with your bedding. We have addressed this with our housekeeping department to ensure this does not happen again. We … Show more
Reviewed: 15 June 2024 · Stayed in March 2024
Verified reviewThe front desk staff was amazing.
The overpriced breakfast options.
Dear Cheryl, Thank you for the complimentary review of your stay at Courtyard Wilkes-Barre Arena and, most notably, for praising our front desk staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. However, we regret not meeting all of your expectations with our breakfast. We value your feedback as we continually strive to improve our guest experience. We look forward to welcoming you again whenever your travels bring you back to Wilkes-Barre. Amanda Evans General Manager
Dear Cheryl, Thank you for the complimentary review of your stay at Courtyard Wilkes-Barre Arena and, most notably, for praising our front desk staff. It is always our goal to provide an outstanding experience, and we are delighted we could… Show more
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewWe could not connect our streaming device for the TV using your passcode system.
Dear Wayne, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you had issues with the in-room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Amanda Evans General Manager
Dear Wayne, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you had issues with the in-room amenities. Please know we welcome you to reach out to our front desk at any time for items y… Show more
Reviewed: 6 May 2024 · Stayed in May 2024
Verified review