Reviews of Courtyard by Marriott Dallas Allen at Allen Event Center 3 stars
210 East Stacy Road, Allen, TX 75002, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEverything was delicious and fresh
Parking
Dear Anonymous, We appreciate you sharing this review and informing other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please see us again in the future. Best, Luis Soto General Manager
Dear Anonymous, We appreciate you sharing this review and informing other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please see us again in the future. Best, Luis S… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe quick elevators
The wifi was terrible I always had to turn it of and back to my phone data
Dear David, We are grateful for your feedback and for choosing to stay with us. It was a privilege to host you, and we look forward to the opportunity to serve you again during your next visit. Best, Luis Soto General Manager
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewCharging people to park in your parking lot that isn’t even covered is highly ridiculous and no, we will not be staying there anymore
Dear Anonymous, I am sorry that you were disappointed with the parking. In the Dallas/Allen area, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Sincerely, Luis Soto General Manager
Dear Anonymous, I am sorry that you were disappointed with the parking. In the Dallas/Allen area, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room f… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewGreat property and friendly staff
Didn’t like the third party parking app. I had an issue and emailed them with no reply. That’s just bad business.
Dear Terry, Our staff prioritizes sincere hospitality, so I'm glad you enjoyed our friendly associates and location. Reflections like yours give us areas to improve our guest experience, and we have noted your comments about our parking accommodations. Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Luis Soto General Manager
Dear Terry, Our staff prioritizes sincere hospitality, so I'm glad you enjoyed our friendly associates and location. Reflections like yours give us areas to improve our guest experience, and we have noted your comments about our parking ac… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in April 2025
Verified reviewIt was clean
Pool was freezing cold.
Dear Julie, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by our pool temperature, and we have noted your feedback. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Luis Soto General Manager
Dear Julie, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewBeautiful hotel. great location
Dear Todd Brian McIntosh, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Luis Soto General Manager
Dear Todd Brian McIntosh, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you s… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewNice property. Spacious
Arrived at property. There was an Optic gaming event, so the whole property you had people lounging about. Was not aware of that. Also at the front desk, was asked to change to a different room, a king suite with a pullout bed. I had a double queen and for a reason. I have a teenager and young boy with me. Large kids. Neither one of the other fit in the small pullout. Stayed for a soccer tournament. Was told I could not accept the room without getting charged a full amount even though that was not the room I reserved.
Dear Jesus, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Luis Soto General Manager
Dear Jesus, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed th… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewVery comfy beds.
Free breakfast would be nice .
Dear Valerie, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Luis Soto General Manager
Dear Valerie, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing … Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified review4 nights, not cleaned once. Staff not present at desk when needed. Noisy. cold water.
Dear David, Thank you for sharing your experience with us. I genuinely apologize that our hotel did not meet your expectations, and I deeply value your feedback. Your satisfaction is important to us, and we sincerely hope to have the opportunity to welcome you back for a much more enjoyable stay in the future. Sincerely, Luis Soto General Manager
Dear David, Thank you for sharing your experience with us. I genuinely apologize that our hotel did not meet your expectations, and I deeply value your feedback. Your satisfaction is important to us, and we sincerely hope to have the opport… Show more
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewNice place
The 15 dollar parking lot fee.! Having to park across the street on 3rd floor parking Garage
Dear Michael, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Luis Soto General Manager
Dear Michael, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return t… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewNa
Outlets needed to be replaced
Dear Elizabeth, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Luis Soto General Manager
Dear Elizabeth, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe Bed was absolutely horrible. The phone would not work. The bistro was closed when it was supposed to be open
Dear Williams, We sincerely apologize for not meeting your expectations. We regret that our beds were uncomfortable, your phone was inoperable, and our Bistro was unavailable for dining. Your feedback is very important to us, and we hope to make your next experience with us perfect. Thank you for choosing to stay with us. Sincerely, Luis Soto General Manager
Dear Williams, We sincerely apologize for not meeting your expectations. We regret that our beds were uncomfortable, your phone was inoperable, and our Bistro was unavailable for dining. Your feedback is very important to us, and we hope to… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewMarlina and Joe at the Front Desk very courteous and kind.
Dear Alexander, We greatly value your thoughtful recognition of our team members, Marlina and Joe. Your feedback is immensely appreciated, and we look forward to the opportunity to welcome you back in the near future. Best, Luis Soto General Manager
Dear Alexander, We greatly value your thoughtful recognition of our team members, Marlina and Joe. Your feedback is immensely appreciated, and we look forward to the opportunity to welcome you back in the near future. Best, Luis Soto Genera… Show more
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewDisappointed
Different hotel
Dear Lawrence, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Luis Soto General Manager
Dear Lawrence, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Luis Soto Gener… Show more