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  5. Reviews of Sheraton Kauai Coconut Beach Resort

Reviews of Sheraton Kauai Coconut Beach Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

650 Aleka Loop, Kapaa, HI 96746, United States

#26 of 65 hotels in Kapaa

Guests' Choice

Review Score

Based on 179 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.1

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool, hammocks, hottub, food, entertainment

    Stayed in August 2025

  • Reviewed: July 30, 2025

    8.0
    Beautiful sunrises
    • Leisure trip
    • Solo traveler
    • ocean view 1 king
    • Stayed 4 nights
    • Submitted from a mobile device

    The check in experience was less than ideal. Pre paid the resort fees and they tried charging me again for them.

    Great location

    Stayed in July 2025

  • Reviewed: June 11, 2025

    7.0
    Great pool
    • Leisure trip
    • Solo traveler
    • standard room garden view 1 king
    • Stayed 2 nights
    • Submitted from a mobile device

    Got check in to the room in the corner which is loud from the performance in the back that day so I ask to live to different room

    Love the pool but the breakfast is just ok nothing much.

    Stayed in May 2025

  • Reviewed: June 10, 2025

    9.0
    Great place to stay both to relax as well as see the island
    • Leisure trip
    • Solo traveler
    • ocean view 1 king
    • Stayed 5 nights
    • Submitted from a mobile device

    First room was groundfloor (directly on public walkway) (they changed it based on my complaint) but am wondering why this room was given to a single traveler.

    good parking, central location if you are doing both north and south of the island, nice pool areas/ direct view on ocean with comfy chairs and umbrellas

    Stayed in June 2025

  • Reviewed: June 9, 2025

    7.0
    If you don’t book an oceanfront room just stay some place else because your room will be tiny and disappointing!
    • Leisure trip
    • Travelers with friends
    • Deluxe Oceanfront King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I had an oceanfront room. My friends had an ocean view room. OMG! What a difference! My room was huge with a huge balcony and gray view of the ocean. My friends in the oceanview room had a tiny cramped room with a balcony so small only one person could see the ocean when sitting out there and the two of them could barely fit out there at all with 2 small chairs and a small table. Plus most of their view was blocked by a volleyball net and people playing volleyball. If you don’t book an oceanfront room don’t waste your money here, stay some place else because you will be extremely disappointed! Everything else was great but their room was just awful for the price and flying so far. We flew from Florida l!

    It was a good location on the beach and close to everything.

    Stayed in June 2025

  • Reviewed: April 24, 2025

    9.0
    Perfect day
    • Leisure trip
    • Couple
    • Coconut grove view 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great

    Stayed in April 2025

  • Reviewed: March 21, 2025

    9.0
    Very relaxing and extremely comfortable resort.
    • Leisure trip
    • Couple
    • Deluxe Oceanfront King Room
    • Stayed 4 nights

    There is a reef very close to the beach which made it very difficult to swim in the sea.

    The room was huge and the view out across the ocean was fantastic. We often saw humpback whales breaching in the distance.

    Stayed in February 2025

  • Reviewed: February 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • standard room garden view 1 king
    • Stayed 1 night
    • Submitted from a mobile device

    Your pool was freezing cold. Hardly anyone was in it. Certainly not me or my wife.

    Everyone was super friendly and helpful. Complimentary bicycles, pool tables, etc. Were great.

    Stayed in January 2025

  • Reviewed: January 23, 2025

    8.0
    Location was excellent, facilities were good, Breakfast was OK and pricey, default service charge
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Ocean View
    • Stayed 4 nights

    Staff, Value

    Location, View

    Stayed in December 2024

  • Reviewed: January 12, 2025

    7.0
    The housekeeper is so nice.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    The restroom is too small. The WiFi connection is so BAAAAAAD!

    The room is large and it has a great sea view.

    Stayed in January 2025

  • Reviewed: January 11, 2025

    9.0
    Great location and amazing facilities
    • Leisure trip
    • Travelers with friends
    • standard room garden view 2 queen
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast menu needs work. $21 for avocado toast that is 1/2 plate of salad is very disappointing.

    Great location and pool was amazing

    Stayed in January 2025

  • Reviewed: December 15, 2024

    8.0
    convient location with beach access
    • Leisure trip
    • Couple
    • standard room garden view 1 king
    • Stayed 3 nights

    beach access

    vaulted ceilings was great

    Stayed in December 2024

  • Reviewed: November 23, 2024

    9.0
    We were glad that we chose this resort
    • Leisure trip
    • Couple
    • ocean view 1 king
    • Stayed 7 nights
    • Submitted from a mobile device

    Beautiful sunrises, quiet accommodations, excellent amenities

    Stayed in November 2024

  • Reviewed: November 8, 2024

    9.0
    The stay overall was amazing and I would stay there again.
    • Leisure trip
    • Couple
    • Coconut grove view 1 King
    • Stayed 5 nights
    • Submitted from a mobile device

    The air conditioner was extremely loud making it difficult to sleep at times. The bathroom floor was peeling and parts of the bathroom appeared dirty.

    I liked the options for rentals such as bikes and beach chairs, the location was great, staff was so friendly and incredibly helpful. Kyle gave us great recommendations for places to see!

    Stayed in November 2024

  • Reviewed: October 30, 2024

    8.0
    sheriton Kawai coconut
    • Leisure trip
    • Couple
    • ocean view 1 king
    • Stayed 3 nights
    • Submitted from a mobile device

    As a guy sitting on the toilet was undesirable as my "stuff" touched the water. The beach view was at an angle and barely enough room for 2 people on the deck. I wouldn't waste the extra money. I felt like the cocktail drinks were made weak. The beach is not what I was expecting for a Beach hotel. Not really setup for beach swimming.

    The staff were very nice and knowledgeable. The room was nice. The fish tacos were amazing at the beach bar restaurant. The room was nice and was cleaned daily.

    Stayed in October 2024

  • Reviewed: October 17, 2024

    9.0
    Overall it was a nice stay once we got into our room and we would possibly return in the future.
    • Leisure trip
    • Couple
    • Deluxe Oceanfront King Room
    • Stayed 2 nights

    The fact that we arrived at 4pm and our room was still not ready. We waited an additional 45 minutes before the room was ready. We were also supposed to have a King bed but were assigned to a room with 2 queen beds instead. Also, the fact that we requested an upper level room months in advance and again 2 weeks prior only to be assigned a ground level room, and was told no rooms were available on an upper floor. The shower stall didn't look very clean and there was a brown mark on the front of the toilet seat (poop maybe?). I cleaned it off with rubbing alcohol.

    The pool, hot tub and amenities, as well as the food ordered by the pool. Loved the view from the room and the cornhole. The hot tub was a nice size and very enjoyable.

    Stayed in September 2024

  • Reviewed: October 7, 2024

    8.0
    Great vacation spot with everything you need
    • Leisure trip
    • Couple
    • standard room garden view 1 king
    • Stayed 5 nights
    • Submitted from a mobile device

    Dining was reservation only so no unplanned dinners. Power outage which is no big deal but the previous time also had an alarm issue. This seems to be common here. We missed our first night and were charged full price for it. That’s fine, this is a business but as this was a honeymoon and the delay was unavoidable and communicated in advance it would have been nice to have a little leeway for compassionate charging but ultimately not in their best interest as a business so we understand. This means profits come before customer care so deal with them accordingly is all

    Friendly staff, clean, good location

    Stayed in October 2024

  • Reviewed: September 24, 2024

    7.0
    Good location but a bit dated
    • Leisure trip
    • Couple
    • Coconut grove view 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    rooms are a bit old, air con was very loud and always on full power. socket by the bed doesn’t work.

    good pool and great location near the beach

    Stayed in September 2024

  • Reviewed: September 13, 2024

    7.0
    Good bang for the buck
    • Leisure trip
    • Couple
    • standard room garden view 2 queen
    • Stayed 7 nights
    • Submitted from a mobile device

    almost always all sunbeds were taken. no scales provided by hotel staff

    Lovely concierge Nicky

    Stayed in September 2024

  • Reviewed: July 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • ocean view 1 king
    • Stayed 1 night

    bed was comfortable, great view

    Stayed in July 2024

  • Reviewed: May 8, 2024

    7.0
    Decent hotel in a very expensive market so calibrate your expectations accordingly.
    • Leisure trip
    • Couple
    • standard room garden view 1 king
    • Stayed 5 nights
    • Submitted from a mobile device

    Overall the facility is a bit tired especially the guest rooms. The recent makeover was done on the cheap and it shows.

    Early open cafe was a plus.

    Stayed in May 2024

  • Reviewed: April 26, 2024

    9.0
    We had a nice relaxing time at the resort.
    • Leisure trip
    • Couple
    • ocean view 1 king
    • Stayed 6 nights

    The balcony was a bit small, but nice view. The pool was a bit cool, probably because the weather was a little on the cool side but the hot tub was a nice temperature. The rain made walking around a bit slippery, but the sunshine warmed us up eventually.

    We enjoyed the view of pool, courtyard gardens & ocean. The Tiki torches and firepit areas were delightful along with the live music every evening. There was plenty of seating around the pool and access to activities & a nice sidewalk along the beach. Overall very comfortable, clean, with good service and food.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    7.0
    Nice location, but uninterested and careless staff ruined the experience
    • Leisure trip
    • Couple
    • standard room garden view 1 king
    • Stayed 6 nights
    • Submitted from a mobile device

    The staff were generally not welcoming and not nice, talking on the phone and doing other things both during check in and check out. My pyjamas were nowhere to be found after housekeeping cleaned the room and nobody seemed to care, which I found very concerning. That things can disappear from the room without any consequence or acknowledgment from the hotel is very concerning- for any hotel, but especially for one charging crazy rates like this one

    The location is good, on the beach and easy to drive on either side of the island. The room was nice and comfortable

    Stayed in April 2024

  • Reviewed: March 9, 2024

    7.0
    Good Hotel in Kappa
    • Leisure trip
    • Couple
    • standard room garden view 1 king
    • Stayed 3 nights
    • Submitted from a mobile device

    They mixed up our luggage, our room door entrance system was broken, in generell a bit of a chaos. Due to the riff it is not possible to swim in the sea.

    Nice pool area, located directly at the sea and good point to explore the island, big breakfast buffet available, you can borrow bycicles, nice hot tube.

    Stayed in March 2024

Showing 1 - 25

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