Reviews of Courtyard Providence Downtown 3 stars

Location, staff

A bit old in furniture, bathroom very old

The location was great, I was able to walk to everything I wanted to see. The bed was super comfortable.

The elevator was broken, so I had to wait on an employee to take me up from the lobby. The bathroom was a bit outdated and a bit musty.

Close to lots of food places

No one came to make up our room and change our towels. The girl at the front desk when we arrived couldn’t find my booking and literally gave up. Really irritated me.

Clean towels, breakfast was good, but the pricing was not advertised for meal.

When we checked in we were given the wrong room so we had to go downstairs and ask for the correct room and then we were still given the wrong room and when I asked for the correct room they said it was unavailable . So it was late at night we decided to just deal with it but the pull out sofa was horrible , the springs were in terrible condition on the mattress and it was super thin and my son was too tall for it. I told the front desk this issue. They offered us a rollaway bed which we waited an hour for and then had to go search for someone to get it, to be told that they didn't have any left so they offered us extra sheets to make more padding, which did not work. The bathroom was dirty, rusty tub, pink scum on grout. So we checked out a day early and just came home 6hrs away, and didn't get to spend extra time with our son who we were dropping off at college . I complained about the smell of weed being smoked in a room next to ours and they said they would spray some air freshener and add a machine for the hallway to cover the smell. This is a non smoking/vaping hotel. There is also no parking for this hotel and had to pay an extra $64 for parking! This was not advertised. The whole experience was a mess and I will never ever reserve a room at this hotel again

The parking situation is very guest unfriendly. $34 per night to park when you are a guest is too much and very limited walk-in parking. Parking garage below is not sufficient. There was literally one spot for us to park in the below parking. No info on area attractions/restaurants available. Dingy room. Sofa looked dirty. Had to cover it with sheet to sit on it. The place needs a renovation BADLY. Very disappointing for a Courtyard Marriott. We always thought we could rely on CM no matter where we go. Never again. One does not feel like a ‘guest’ at the Providence CM.

Very clean, nice staff

Parking. Had issues with being charged double

Great hotel in a central location, near shops and the State Capitol. Very comfy room, friendly staff.

Nothing.

Bed was very comfortable

Hotel smelled, felt dirty, really needs some updating .

Staff was very nice

Nothing

Having to pay for parking is absolutely terrible.

The first room we got wasn’t even cleaned. The second room we got the air conditioner hardly work. It was unbearably hot. The halls were t vacuumed ever. I would like it if I was refunded for my stay.

The location of the hotel is very convenient to the station for anyone passing through.

For the price of the room we were incredibly disappointed. Parking was an additional fee, the shower drain was completely clogged, the building felt outdated, the coffee machine was broken, and the sounds from the main road were very loud at night.

It was convenient

The room was dated and smelt bad. There were not enough towels. Whilst we were there a bedside light broke exposing live wires. We reported this twice, with pictures, and nothing was done. My son had to sleep next to live wires which is extremely dangerous. The hotel didn’t seem to care. The water was either scolding hot or freezing cold. The lift was broken and quite honestly, for what we paid, it was atrocious!

Accommodations were good.

Even on the 4th floor the late night traffic noise was extremely loud well past midnight.

Everything was just super average, hotel rooms and especially bathrooms can use a renovation/ refresh!

Spacious room. Very cool places to eat just outside hotel (Track 15- like a really nice food court with outdoor seating, Union Jacks right there and coffee shop, Mall and high end restaurants walking distance too. Water Park is very nice short cut to restaurants.

Parking does cost $34 a day

Had a room with an amazing view of the city.

Bathroom needed an update and the windows needed to be cleaned from the outside.

Great location with easy access to the water place.

Nothing