Reviews of Courtyard by Marriott West Palm Beach 3 stars
600 Northpoint Parkway, West Palm Beach, FL 33407, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe smell in the lobby, and 1 of the staff.
When we walked in we wasn't welcome in, and when the next 2 mens walked in they was greeted and seen before us. The smell in the room wasn't pleasant.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation, Price, Parking Convenience
My wife found bed little hard/uncomfortable. Limited dining options
Dear John, We are glad that you loved our location and the easy parking access. However, we are sorry that your wife found your bed to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We have also taken note of your feedback regarding our dining choices; we always appreciate hearing from our guests and learning what would enhance their visit. It was our pleasure hosting you at Courtyard West Palm Beach, and we look forward to seeing you again soon. Sincerely, Alison Brumer General Manager
Dear John, We are glad that you loved our location and the easy parking access. However, we are sorry that your wife found your bed to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your c… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe loved everything about are stay
The AC wasn't getting cold enough but I love everything about our stay
Dear Laraina, We’re delighted to know you had such a positive visit and that you enjoyed your time at the property. However, we do regret that the air conditioning wasn’t cooling as expected and appreciate you bringing it to our attention. We will be sure to look into this to ensure future guests enjoy maximum comfort. Thank you for staying with us at Courtyard West Palm Beach. We truly appreciate your feedback and hope to welcome you back soon for another great visit! Sincerely, Alison Brumer General Manager
Dear Laraina, We’re delighted to know you had such a positive visit and that you enjoyed your time at the property. However, we do regret that the air conditioning wasn’t cooling as expected and appreciate you bringing it to our attention. … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt was very nice and affordable and Clean.
Trash was overflowing. And the location was a lil hood. But the hotel itself was very clean.
Dear Leeandrea, Thank you for choosing Courtyard West Palm Beach and for sharing your perfect rating! We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we met your expectations and that you found us to be a great value. However, we apologize for any discomfort you experienced in the surrounding area. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely, Alison Brumer General Manager
Dear Leeandrea, Thank you for choosing Courtyard West Palm Beach and for sharing your perfect rating! We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we met your expectations and th… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAngry
Policy.
Dear Guest, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Alison Brumer General Manager
Dear Guest, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewthe location was handy right off I-95.. comfy, clean bed.. cold a/c.. hot shower.. these are key for me.. I must mention a front desk employee JOHN who was highly competent.. this is important when you need information, etc.. oh theres also a pool there and a workout room.. sometimes I stay and a hotel will hav these but I never use them.. this time I did and they were stellar.. staff was great from the maids all the way to the GM alison.. air conditioner worked well and remember this is south Florida in the summertime..
a few little nitpicky things I could mention but why ? (a messed up french fries order) this is of not much consequence when youre talking the big picture.. I was there because a project on a (several) structures I own necessitated not being able to stay at my own location.. lots of work this past month and I needed the stay.. if I hav to mention something, its the same piece of kleenex in the drive-up port-au-couchere' and was there for almost a week.. that little piece of kleenex was still there when I left.. with my OCD I almost picked it up myself.. almost. (hah). but the property does seem well maintained..
Dear Capri, Thank you for choosing Courtyard West Palm Beach and for sharing your detailed review. We are glad you had a wonderful stay and enjoyed our comfortable accommodations and the amenities we offer. It is also lovely to read that you were delighted with our prime location and the service by our associates. I will pass along your compliments to my team, especially John. That said, we have taken note of your concerns, as we always want to ensure a perfect visit for our guests. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Alison Brumer General Manager
Dear Capri, Thank you for choosing Courtyard West Palm Beach and for sharing your detailed review. We are glad you had a wonderful stay and enjoyed our comfortable accommodations and the amenities we offer. It is also lovely to read that yo… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and fresh nice location. I would book again if in the area.
My husband forgot his suit and when my brother went to pick it up he said Angie took his hanger said it was hers. A macys hanger that he got with the suit? She took it off the hanger with the plastic and gave it to my brother.
Dear Linda, Thank you for staying with Courtyard West Palm Beach and for sharing your high rating. While we are glad you enjoyed our well-maintained accommodations and convenient location, we are sorry for the misunderstanding regarding the hanger. We will surely review this with the appropriate individual to ensure future interactions are handled with more clarity. Thank you for bringing this attention. We hope to host you again in the near future. Sincerely, Alison Brumer General Manager
Dear Linda, Thank you for staying with Courtyard West Palm Beach and for sharing your high rating. While we are glad you enjoyed our well-maintained accommodations and convenient location, we are sorry for the misunderstanding regarding the… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewJAMIE at check in was super nice. The bed was SUPER comfortable. Very quiet
No breakfast included.
Dear Kelli, It is wonderful to hear how much you enjoyed your stay at the Courtyard West Palm Beach. We're particularly pleased that you enjoyed our relaxing accommodations and the service by Jamie. We have noted your feedback about the complimentary breakfast, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future! Sincerely, Alison Brumer General Manager
Dear Kelli, It is wonderful to hear how much you enjoyed your stay at the Courtyard West Palm Beach. We're particularly pleased that you enjoyed our relaxing accommodations and the service by Jamie. We have noted your feedback about the… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThey brought us a gift basket to celebrate our 25th wedding anniversary!
Nothing
Dear Bradford, What a pleasure to be a part of your 25th anniversary celebration here in West Palm Beach. We are delighted that we exceeded your expectations and that our team helped to make your visit memorable. Thank you for choosing us and for leaving your kind comments for fellow travelers. We look forward to seeing you at the Courtyard West Palm Beach again soon. Sincerely, Alison Brumer General Manager
Dear Bradford, What a pleasure to be a part of your 25th anniversary celebration here in West Palm Beach. We are delighted that we exceeded your expectations and that our team helped to make your visit memorable. Thank you for choosing us a… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified review