The person at check-in was no hospitality. It was the quality of cheap hotel.

Facilities

Stayed in July 2025

Not enough parking, bed was uncomfortable, room was sparse in decor. Right across the street from a popular local bar. Loud in our room from street noise.

Location, in historic area,

Stayed in March 2025

Clean and well maintained

Stayed in February 2025

I see all bon voy locations have went the route of cable tv +streaming options on their tvs, but, I’m not going to go through the hassle of temp logging in to my accounts to watch content for a few days. Was able to watch local football games in room, but this route just seems like an el cheapo move by a high end hotel. I’ve stayed at much much much cheaper places that tend to have better standard channels. Experience left me kind of meh.. The bathroom sink drain was non functional, and with the way it’s manufactured the drain has little tolerance for prying up to reset it, so, I was left without usage of the sink while on my stay. The thermostat on the wall was less in the means of functional and more of an outdated decor piece. The mini split that actually controlled the temp of the room was partially functional. It did heat and cool, but, it didn’t regulate itself like it should. Meaning if I turned it on at all, it would continue to heat the room until it was 75-80 degrees or more even. Walking in to an over heated room is never fun, but waking up in the middle of the night sweating my a** off, turning the unit off, then waking up in the morning freezing cold, isn’t ideal. Did I call the front desk about these issues? No. Could I have done so, and gotten a different room? Yes, didn’t feel like being a bother.

Location, staff, clean property. All great things about the downtown location

Stayed in December 2024

When i went to check in they had no idea of my reservation with you. I have asked several times, tried to call, email, etc. to get my refund from you as I had to book the day of my stay directly when I went to check in.

I just slept and showered . The bar was nice.

Stayed in October 2024

Feather pillows are hard. Toilet was a problem. View of a concrete wall was unpleasant.

Location couldn't be beat! Staff were lovely. Size of room was great. Spotless.

Stayed in June 2024

Had to pay 12 to park which i thought was kinda dumb.

Very nice and clean hotel.

Stayed in December 2023

It seemed short staffed, our room was not serviced until we asked for additional supplies.

Location is great.

Stayed in November 2023

My roon had a closet and the rack was just laying there. Not a good impression.

No breakfast! Location was good.

Stayed in November 2023

Since hotel was full, had room on the lowest level right next to stairs exit. Was a bit loud in the morning with folks leaving. Breakfast was a bit costly.

Like the courtyard concept near Old Town. Easy walking distance to a number of places. Since the conference I was attending was at the convention center - good distance walk but easy to get there.

Stayed in October 2023

Excellent hotel in a great location!

Stayed in October 2023

The only thing that we had a problem with was our room temperature was sticky feeling

It was clean

Stayed in July 2023

I don't know if they are updating the facility but the lobby didn't look like the booking pictures at all and seemed slightly run down. Different colors, decor, etc... The rooms were a little run down. The drawers in our dresser didn't close properly and the caulking around the tub was old and cracked - looked hard to keep clean. The towel bar was coming off the wall on one side - looked like it wasn't even anchored into the wall. It would have been better if it had been a grab bar/towel bar. The mattresses sagged a little if two people were in the bed, but they weren't the worst I have encountered. However, for the price we paid, I would have expected a few more of the little things like this to have been taken care of.

Location was fantastic. Staff were very pleasant and friendly. Room was large and it looked like some of it was recently upgraded - carpet, etc... Close parking. Really close to great restaurants, shopping, event venues, etc...

Stayed in June 2023

No coffee available till 7 on the weekends and 6:30 weekdays. $15.00 per person for a hotel breakfast? Tried once taste like every hotel breakfast. went to Eggcetera block away $12.00 for a wonderful Benny

Stayed in May 2023

Bar closed too early

centrally located

Stayed in April 2023

I was disappointed to discover there was no complimentary breakfast. I have to assume I missed that detail during booking but for the cost, I had expected at least some type of grab and go breakfast options would be offered complimentary. I appreciate the renovation of the bathroom to a shower with a sliding glass door. It was attractive but believe it should be a bit wider as it was a tight fit for my husband. The bathroom lighting was good until you needed to lean in to do your makeup where it created somewhat of a shadow. Parking was only free if you could manage to secure one of the 10 or so spots along the hotel. We were disappointed when told we'd need to pay for parking in the lot designated for hotel guests if we were parked there after 8 pm. It was frequently used by non-hotel guests just eating and dining downtown at no cost at the risk of being towed but I seriously doubt that is enforced. All that being said, the worst issue we had was the mechanical noise and vibration (almost like a constant fan blower sound) in the hall and in our room. Our first night we stayed in room 509 which was located on the top floor facing downtown which was very nice, so we were excited. But as we got to the door, we could feel the floor vibrating from the mechanical vibration. It continued through the night. I don't believe I've ever asked to be moved rooms in a hotel, but after the first night, I had to ask if we could move to a quieter room. The staff was very accommodating and thankfully did get us moved for our second night. We lost our view on the 5th floor (we actually ended up on the first floor facing a construction dumpster) but it was the lesser of the evils especially since we wouldn't in the hotel most of the evening.

The location is great for downtown activities. We were able to walk to local businesses as well as walk to two of our events for the weekend. The staff was pleasant and responsive to our concerns. The hotel is undergoing some renovations, but the contractors were unobtrusive and conscientious about when they were working to avoid unnecessary noise. I liked the decor of the room and bathroom. The room felt clean and fresh.

Stayed in April 2023

Our room was right by the elevator so we heard everything. No carts so we had to carry all the luggage in very inconvenient

Stayed in January 2023

Our toilet was slow draining!

The location was great, the room was Huge!!

Stayed in December 2022

Parking

Convenience! Cleanliness!Staff

Stayed in August 2025

Parking! Every night I stayed there I almost couldn’t find a spot because of the people going to the clubs took up the spots.

Cleanliness

Stayed in June 2025

N/a

The hotel was beautiful, clean, and comfortable. Not a bad price for the quality you receive! Felt safe.

Stayed in April 2025

Every thing

Stayed in April 2025

Room

Stayed in March 2025

The size of the room and location. We traveled with our small dog and I was worried he’d be noisy hearing other guests coming and going but the specific room we had was spacious and quiet and allowed us quick access to outdoors (as it was ground level near lobby entrance).

Stayed in April 2025