Reviews of Best Western Inn & Suites San Mateo - San Francisco Airport 3 stars
480 North Bayshore Blvd, San Mateo, CA 94401, United States
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewExcellent customer service
No extra blanket available
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewRoomy
Choice of breakfast
Thank you for taking the time to review our hotel. We are glad to see you enjoyed your stay with us. We value your business and hope to see you again in the future!
Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was minimal but good
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deli… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewbreakfast
small room
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deli… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewMy room was quiet and clean
Having to pay $14 per day for parking
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliv… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe room was a god size and comfortable. The beakfast was good. The hotel was clean and staff were great. Great to have a fridge and microwave. Was in good location. Quiet. Close to restaurants and the freeway.
I didnt like there was no screen on the window. We like the window open a bit at night which we did. We were bombarded with misquiotos in the room! I didnt like the fact we had to pay a parking fee when it is your own parking lot. Also the fact that we were charged for 3 days parking and we only stayed 2 nights! Not sure how that was calculated but unfair! I didnt like the fact our room did not get cleaned while we were there. Housekeeping is only every other day. Another sitting chair would have been nice as there was only one. The matresses could be better. We stayed here earlier in the year and the spa was out of order and it is still out of order. Coffee maker in the room could be better.
Thank you for your review. We really appreciate your feedback. We will use it to make improvements for future guests. I am sorry to hear you were overcharged for one day of parking. We will look into that and send you a refund right away. We do offer housekeeping services every other day, please know that we can always provide you fresh towels or linens upon request. The hotel will be making some big improvements at the end of the year, so we hope you will come back and see them. Your business is greatly appreciated.
Thank you for your review. We really appreciate your feedback. We will use it to make improvements for future guests. I am sorry to hear you were overcharged for one day of parking. We will look into that and send you a refund right away. W… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGym and decent breakfast
Bed was worn. Keycard kept malfunctioning.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deli… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNothing at all I like e.g. first was given a room next to facility's heavy washing machines, with unbearable noises, that's totally ridiculous the room was even assigned for guests.
Nothing whatsoever
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the fee… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBreakfast options were plentiful, location was great close access to the airport and sisters house in San Mateo.
Hot tub was out of service 😕
Thank you for your review. We are glad to hear you liked the free breakfast! Unfortunately, our jacuzzi is closed for good. Next time you come, please check out the sauna if you didn't already! We appreciate your business!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified review