Reviews of Crest Hotel Suites 3 stars
1670 James Avenue, Miami Beach, FL 33139, United States
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe convenience of the location
Extremely hot in lobby and in room!
Thank you for sharing your feedback. We’re glad to hear you appreciated the convenience of our location. We’re sorry to learn that the temperature in the lobby and your room was uncomfortable during your stay. Please know that we are addressing this issue with our team to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable visit.
Thank you for sharing your feedback. We’re glad to hear you appreciated the convenience of our location. We’re sorry to learn that the temperature in the lobby and your room was uncomfortable during your stay. Please know that we are addres… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewIt was close to everything easy to get around
We appreciated your stayed with us and your Review .
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewClean and spacious room, two double beds and kitchen area. Cleaned and fresh towels every day. Bathroom with full bath and shower. Friendly and helpful staff.
The pool area could be improved - there isn’t enough space or proper sun loungers to sit around and lounge for the day.
Thank you so much for sharing your feedback with us. We’re delighted to hear that you enjoyed our clean and spacious rooms, central location, and the comfort of our amenities. It’s great to know our daily housekeeping and friendly staff made a positive impression during your stay. We’re sorry to hear your daughter wasn’t feeling well during your visit, and we hope she has fully recovered. We also appreciate your comments regarding the pool area — guest feedback like yours helps us identify areas for improvement, and we’ll be taking your suggestion about seating and loungers into consideration. We hope to welcome you back on your next trip to Miami Beach for an even better experience.
Thank you so much for sharing your feedback with us. We’re delighted to hear that you enjoyed our clean and spacious rooms, central location, and the comfort of our amenities. It’s great to know our daily housekeeping and friendly staff mad… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything I love it
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewPaula's attention was amazing, she was the best
The cleanliness of the room in the third floor, the decoration, the bathroom was too small, the room did not have refrigerator and when we changed the room the one in there did not cooled as it should, the elevator is too old
Dear Dayanna, Thank you for taking the time to share your feedback and for highlighting Paula’s excellent service — we’re thrilled to hear she made a positive impact on your stay! We sincerely apologize for the issues you encountered, particularly regarding cleanliness, room amenities, and the condition of the elevator. Your comments are extremely valuable to us as we continuously work to improve our guest experience. Please rest assured that we are reviewing these matters closely with our housekeeping and maintenance teams to ensure better standards moving forward. We hope to have the opportunity to welcome you again and provide you with a more comfortable and enjoyable stay. Warm regards,
Dear Dayanna, Thank you for taking the time to share your feedback and for highlighting Paula’s excellent service — we’re thrilled to hear she made a positive impact on your stay! We sincerely apologize for the issues you encountered, par… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewI had a terrible experience during my stay at Crest Hotel Suites. While trying to close a window in my room, it suddenly collapsed on my hand, causing a serious injury: a crushed nail and a fractured finger. I had to seek urgent medical attention and am still recovering. What’s worse is how the hotel handled the situation — or rather, how they didn’t. They had no first aid kit, no one from staff offered any assistance, no one apologized, and they have ignored all my emails since I submitted a formal complaint with my medical report. The hotel looks beautiful in photos, with a “fancy” design, but in reality, it’s poorly maintained and feels quite cheap. Also, the pool is nothing like what you expect from the pictures — it’s tiny and wedged into a concrete hole with no atmosphere. Definitely not a relaxing space. This injury completely ruined my vacation plans and caused a lot of stress and pain. I strongly advise Booking.com and future guests to reconsider this hotel. A place that neglects guest safety and refuses to take responsibility is simply unacceptable.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI was really grateful that the ice machine had a water fountain next to it considering how hot it was and how I wasn't very keen to be drinking sink water. Additionally, I was very glad that I was allowed an earlier check in, and both the check in process and check out process was very smooth.
I was a little disappointed by the cleanliness of my room. There were stains everywhere including on the carpet and walls. My tall lamp did not turn on. The provided shampoo and conditioner were all crusted up and I could tell those bottles were not cleaned. The walls in the bathroom shower also had water stains all over them, so I believe the paint is not very good for a bathroom setting. Lastly, the sheets were incredibly itchy and uncomfortable.
Thank you for taking the time to share your feedback. We're very glad to hear that you appreciated the convenience of the water fountain by the ice machine—especially on a hot day—and that our team was able to accommodate your early check-in. It's also great to know the check-in and check-out processes were smooth for you. We sincerely apologize for the issues you experienced with the cleanliness and condition of your room. This is certainly not the standard we aim to uphold. Your comments regarding the stained carpet and walls, the malfunctioning lamp, and the condition of the toiletries and bedding have been shared with our housekeeping and maintenance teams for immediate attention. We're also reviewing our bathroom materials to ensure they're appropriate for a humid environment. Your feedback is extremely valuable in helping us improve, and we hope you'll consider giving us another opportunity to provide a better experience in the future. Warm regards,
Thank you for taking the time to share your feedback. We're very glad to hear that you appreciated the convenience of the water fountain by the ice machine—especially on a hot day—and that our team was able to accommodate your early che… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewcarpet, view (to other window at 2 meters or so), furniture
Thank you for your feedback. We're glad you appreciated our location and cleanliness. We’re sorry to hear that the furniture and carpet did not meet your expectations. Your comments are valuable and have been shared with our team as we continue to work on improving the comfort and overall experience for our guests. We hope to have the opportunity to welcome you back in the future.
Thank you for your feedback. We're glad you appreciated our location and cleanliness. We’re sorry to hear that the furniture and carpet did not meet your expectations. Your comments are valuable and have been shared with our team as we … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe location.
That they do give small towels unless you ask. Sweet ants always in room.
Thank you for taking the time to share your feedback. We're glad you appreciated the location of our property. We’re sorry to hear about your experience with the towels and the presence of ants. Small towels are provided by default, but we’re always happy to supply larger ones upon request — we’ll make that clearer for future guests. Regarding the ants, we take cleanliness and pest control seriously, and our team is already addressing the issue to prevent it from recurring
Thank you for taking the time to share your feedback. We're glad you appreciated the location of our property. We’re sorry to hear about your experience with the towels and the presence of ants. Small towels are provided by default, but… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe location was great- just a short walk from the beach. The stuff was friendly. Our rooms were clean.
We have been located in the oldest( the original) part of the property, and even dough it was bit renovated it still looks like its glory days are gone long time ago. Every room has their own AC system which was so loud we couldn’t sleep.
Dear Dominik, Thank you for your feedback. We are glad you enjoyed our location, friendly staff, and clean rooms. We’re sorry to hear that the other section of the property and the AC noise affected your stay. Your comments are appreciated and will help us improve. We hope to welcome you back for a more comfortable experience. Warm regards, Guest Services
Dear Dominik, Thank you for your feedback. We are glad you enjoyed our location, friendly staff, and clean rooms. We’re sorry to hear that the other section of the property and the AC noise affected your stay. Your comments are appreciated … Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewTodo impecable y super recomendable!
Thank you very much for your review! We’re so glad to hear that everything was perfect and that you had an excellent experience. Thank you for recommending us, and we hope to see you again soon!
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in March 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewNot a terrible location.
The carpets were filthy, the furnishings were literally falling off the walls - broken faucet, bathroom door; the room had no amenities i.e. coffee, a plastic cup to get water from the sink. I know renovations are around the corner but they've waited too long.
Dear Rich, Thank you for sharing your feedback. While we are glad you found the location acceptable, we deeply regret the condition of the room you experienced. The issues you mentioned, including the cleanliness, broken fixtures, and lack of basic amenities, fall far short of the standards we strive to maintain. We truly appreciate your honesty and patience, and we hope to have the chance to provide a significantly better experience in the future. Warm regards, Guest Services
Dear Rich, Thank you for sharing your feedback. While we are glad you found the location acceptable, we deeply regret the condition of the room you experienced. The issues you mentioned, including the cleanliness, broken fixtures, and lack … Show more