Reviews of La Concha Key West, Autograph Collection 4 stars
430 Duval Street, Downtown Key West, Key West, FL 33040, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAmazing location right on Duval Street, close to all attractions! The parking lot was super convenient, and the facilities, including the Cuban tropical-style restaurant and bar, were great. The room was spotless and in excellent condition, both in the bedroom and bathroom.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery nice remodel
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewI’m very happy
I’m very happy
Reviewed: 30 June 2025 · Stayed in April 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewNice property.
Thank you for sharing this feedback. We appreciate you choosing La Concha and hope to see you soon when you travels bring you back to us in sunny Key West.
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe lobby bar was nice. Our room was ready a bit early which was nice since we had just gotten into town.
Thank you for choosing La Concha.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewMonroe was amazing
Thank you for your feedback and for choosing La Concha.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation, decor, clean and friendly welcome from staff on arrival (Scotty)
Difficulty parking on arrival Long wait at the bar for service
Thank you for your feedback and for choosing La Concha!
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewBeautiful hotel! Very clean, staff was awesome $ location was great
Thank you for your wonderful feedback and we are so happy that you enjoyed your stay.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewSoft bed
$35 parking
Thank you for sharing feedback on your most recent stay at La Concha Key West. We look forward to when your travels bring you back to sunny Key West, FL.
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewIt was in a great location and the staff were awesome.
I enjoyed all things about the property.
Thank you for sharing your honeymoon with us. Congratulations on your nuptials and we look forward to celebrating when your travels bring you back to sunny Key West.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewGreat location, lot of parking slots
The price was incredible high
Thank you for taking the time to share feedback on your stay. We are so happy that we were able to provide an excellent location, and it is regrettable that we missed the mark with value and comfort. I hope that you stay with us again when your travels bring you back to Key West.
Thank you for taking the time to share feedback on your stay. We are so happy that we were able to provide an excellent location, and it is regrettable that we missed the mark with value and comfort. I hope that you stay with us again when … Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewLocation in middle of Duvall, most staff nice. Housekeeping terrible. Room never cleaned, had to ask every day. Nates in shower constantly. Never cleaned bath floor or vacuum rugs. Door card didn't work for 1 hr one day. Lots of Cuban food in restaurant pricey food & room. Decor in room nice & lobby bar nicely decorated.
Better housekeeping staff. Went to small pool on a Sunday after all day boat trip at 5:30pm & found pool bar area closed, no food. Inconvenience to guests. Market store is not included in daily $30.00 credit why since food & beverage are products sold?
Dear Nancy, Thank you for taking the time to share your feedback about our perfectly located hotel in the middle of Duval St. I would like to sincerely apologize for missing the mark with your stay and especially with your 45th Anniversary. This is a very special moment and to see that you had issues with Housekeeping, the size of the pool, the timing on our F&B options at the pool is disappointing. I would be happy to continue that conversation to learn how we go about regaining your trust in La Concha and ensuring that you understand that we do care about your experience. Please do not hesitate to reach out. Thank you again for your time and attention. Yours in hospitality, Monroe Holloway Rooms Division Manager La Concha Key West
Dear Nancy, Thank you for taking the time to share your feedback about our perfectly located hotel in the middle of Duval St. I would like to sincerely apologize for missing the mark with your stay and especially with your 45th Anniversar… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewLocation was awesome and it was very clean.. Staff super helpful
Pool area was small.. Not enough seating
Thank you for choosing La Concha and for providing feedback on your stay. I apologize that we missed the mark with our pool seating. I will inform our General Manager and hopefully we can get this resolved for future guests. Thank you again for your time and attention.
Thank you for choosing La Concha and for providing feedback on your stay. I apologize that we missed the mark with our pool seating. I will inform our General Manager and hopefully we can get this resolved for future guests. Thank you again… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe location for this hotel is worth it. Only 1 block from Margaritaville Cafe and gift shop. It is right in the heart of Duval street with plenty of restaurants and shopping around. The sight seeing trolley stops right in front of the hotel is a surprising plus.
It is a bit pricey, but worth it for the location for us.
Thank you for taking the time to share this feedback. I would like to apologize for not meeting your expectations with staff, cleanliness, comfort, value and facilities. I can assure you that this is not our standard. I intend to share this feedback with the team to ensure that we are working diligently to provide the level of service that our guests deserve. Thank you for staying and we look forward to your next visit with us in sunny Key West.
Thank you for taking the time to share this feedback. I would like to apologize for not meeting your expectations with staff, cleanliness, comfort, value and facilities. I can assure you that this is not our standard. I intend to share this… Show more
Reviewed: 13 March 2025 · Stayed in December 2024
Verified reviewGreat
Great
Greetings Rodrigo Pacheco. Thank you for staying at La Concha and for the positive feedback. On behalf of the entire La Concha team, we are so excited for your return to our little slice of paradise. Thank you again for your time and attention. Yours in hospitality, McKinley Nuera, Front Office Manager, La Concha Autograph Collection
Greetings Rodrigo Pacheco. Thank you for staying at La Concha and for the positive feedback. On behalf of the entire La Concha team, we are so excited for your return to our little slice of paradise. Thank you again for your time and attent… Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewHotel is in a good location. Rooms are clean and comfortable. Staff are friendly, helpful and professional.
Greetings Marion, Thank you so much for sharing your feedback. We have shared this feedback with our team, and it is so wonderful to know that our dedication to your experience made the difference. On behalf of the entire La Concha team, we are so excited for your return to our little slice of paradise. Thank you again for your time and attention. Yours in hospitality, McKinley Nuera, Front Office Manager, La Concha Autograph Collection
Greetings Marion, Thank you so much for sharing your feedback. We have shared this feedback with our team, and it is so wonderful to know that our dedication to your experience made the difference. On behalf of the entire La Concha team, we… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewLocation
Management is horrible
Greetings, Thank you for choosing La Concha Autograph Hotel. I am sorry to hear about the negative experience during your stay on Monday 2/24/25. We just want you to be aware that we do care about you and your family. I do know that one of our managers took the time to check with your party and created an incident report. If you can find some time, we would love to discuss further on what we can do to rectify. We look forward to hearing from you!
Greetings, Thank you for choosing La Concha Autograph Hotel. I am sorry to hear about the negative experience during your stay on Monday 2/24/25. We just want you to be aware that we do care about you and your family. I do know that… Show more