Reviews of The Bradford Hotel, an Ascend Collection Hotel 2 stars
1260 East Independence Street, Springfield, MO 65804, United States
Loading
Guests also reviewed these properties:
Maspalomas, Spain
Pamplona, Spain
Beauvoir, France
Stalós, Greece
Fort Davis, United States
Rome, Italy
Kingston, Canada
Unawatuna, Sri Lanka
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNewly updated rooms, very nice and comfortable
Vending machines and ice machines were all broken and the breakfast was lacking
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNice motel. Nice staff.
We are so glad you enjoyed your stay. We hope you come and stay with us again.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe lady who checked us in at night super awesome wonderful help
Good morning staff lady was very rude and the bed was very uncomfortable
Thank you for sharing your feedback with us. We’re so glad to hear that your check-in experience was a positive one, and we’ll be sure to pass your kind words along to our evening staff. We’re truly sorry, however, that your morning interaction and bed comfort did not meet expectations. Your comments are important to us, and we’ll address these concerns with our team to ensure a better experience moving forward. We hope you’ll consider giving us another chance to provide you with a more comfortable stay.
Thank you for sharing your feedback with us. We’re so glad to hear that your check-in experience was a positive one, and we’ll be sure to pass your kind words along to our evening staff. We’re truly sorry, however, that your morning interac… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThank you for staying with us. We are glad you enjoyed your stay. We hope you will come back and stay with us again.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt was a convenient location
This hotel only has doors leading outside, which used to called motel. This place is old. They are trying to remodel but not done yet. No elevator
Thank you for sharing your feedback. We’re glad to hear our location was convenient for your needs. We understand that our exterior-entry design and ongoing renovations may not be ideal for every guest, and we appreciate your patience as we work to update and improve our property. While we do not have an elevator, our team is always happy to assist with luggage to make your stay more comfortable. We hope you’ll visit us again to see our continued progress. — Lena Brasuell, General Manager
Thank you for sharing your feedback. We’re glad to hear our location was convenient for your needs. We understand that our exterior-entry design and ongoing renovations may not be ideal for every guest, and we appreciate your patience as we… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewValue, location and staff was friendly. The rooms were okay Shower
The a/c didn't cool the room very good, the curtains had worn spots, the bed was a bit uncomfortable. Breakfast was just okay. When we got to the breakfast area the eggs were almost gone no biscuits. I bagel left on the stale side, On up side coffee was good. When we left they just brought out eggs.
Thank you for your feedback. We’re glad to hear you enjoyed the value, location, and our friendly staff. We’re sorry to hear that parts of your stay didn’t meet expectations—especially with the A/C, breakfast, and room comfort. We’re always working to improve, and your comments help us do that. I’ll be sure to follow up with our team to address the breakfast timing and room condition. If you give us another chance, we’d love the opportunity to make your next stay better. – Lena Brasuell, General Manager
Thank you for your feedback. We’re glad to hear you enjoyed the value, location, and our friendly staff. We’re sorry to hear that parts of your stay didn’t meet expectations—especially with the A/C, breakfast, and room comfort. We’re al… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWe ended up not staying more than 15 minutes. There was a leak making the floor wet in the bathroom. We asked for a refund and did not stay the night. The front desk apologized but could not refund the money but his manager would the next day. The next day we got another charge for the night not a refund. I had to call the manager personally. We did finally get both charges removed.
Thank you for your feedback. I'm truly sorry your experience with us was not what you expected, and I understand how frustrating the situation must have been. As soon as you brought the issue and the pending charge to my attention, I made sure it was corrected right away. While it’s never our intention for guests to encounter any inconvenience, I’m glad we were able to get both charges fully resolved. We appreciate you giving us the opportunity to make it right, and I hope we can welcome you back in the future for a better experience. Warm regards, Lena Brasuell General Manager
Thank you for your feedback. I'm truly sorry your experience with us was not what you expected, and I understand how frustrating the situation must have been. As soon as you brought the issue and the pending charge to my attention, I ma… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewEveryone was friendly, it was in a good area so close to everything, clean
The toilet wouldn't flush in the first room we were put in then the second room the door was messed up so opening it took several tries each time. It definitely needs a little upkeep
Thank you so much for staying with us. We are happy to here you enjoyed it. I am so sorry for the trouble you had with our toilet and door. We are doing up grades on all oour rooms as of right now and this feed back will help us see where problems are so we can fix them so yours and out other guest experience will be the best. Thank you for taking the time to give us your feed back.
Thank you so much for staying with us. We are happy to here you enjoyed it. I am so sorry for the trouble you had with our toilet and door. We are doing up grades on all oour rooms as of right now and this feed back will help us see where p… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBeds were very comfortable. Air conditioning worked great. Room was very spacious. Our room faced the freeway and we were afraid it would be loud, but we couldn’t hear inside the room.
Seemed like the receptionist was running the whole place, so she wasn’t at the desk a lot. Poor girl. Breakfast was not good and nobody was available to refill missing items.
Thank you so much for sharing your feedback with us. We’re glad to hear you enjoyed the comfortable beds, spacious room, and that the air conditioning worked well for you. I’m sorry to hear that breakfast did not meet your expectations and that you experienced some inconvenience at the front desk — I appreciate you bringing this to our attention, and I’ll be sure to follow up with our team to ensure better coverage and service. For your next visit, please feel free to call ahead or let us know at check-in if you’d prefer a room on the other side of the building — we’ll do our best to accommodate you so you can enjoy an even more restful stay. We hope to welcome you back soon!
Thank you so much for sharing your feedback with us. We’re glad to hear you enjoyed the comfortable beds, spacious room, and that the air conditioning worked well for you. I’m sorry to hear that breakfast did not meet your expectations and… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe staff was super sweet
Thank you for staying with us. We hope you will come back and stay with us again.
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewWas close to the hospital
I didn’t get my deposit back . It was overpriced and hardly anything for breakfast not many options.
Kenneth, Thank you for the review. Sorry your deposit was returned but as I explained on the phone it does take 5-10 business days to show, and depending on the institution as when it comes back into account. I gave you a receipt of the return as well.
Kenneth, Thank you for the review. Sorry your deposit was returned but as I explained on the phone it does take 5-10 business days to show, and depending on the institution as when it comes back into account. I gave you a receipt of the ret… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewBig rooms comfy bed
Nothing
Jeannie, Thank you for the great review. We were happy to have you. We love hearing our guest loved their stay with us. Please come and see us again. Sandy GM
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewStaff was very friendly and helpful
We had to get keys activated consistently because they wouldn't work.
Thank you for the great review. We were happy to have you. I will look into the issues you had with the keys, and make sure to get it fixed. I apologize you had to keep getting key redone. Sandy
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe Guestt host was super kind! The room was clean and nice
Elizabeth, Thank you for the great review, and staying with us. We were happy to have you. Please come and see us again. Please travel safely. We hope that you and your daughter get home safely as well.
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified review