Reviews of Spark By Hilton Biloxi Ocean Springs 3 stars
7921 Lamar Poole Rd, Biloxi, MS 39532, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff were very nice. The room was clean. Love the area.
No dislike!
Mr. Joseph, Thank you for taking a moment to review your stay. The staff will be very happy to hear you had a great stay!
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewEverything was perfect
Going into the room and on the TV screen it had welcome
Ms. Quashaunda, Thank you for taking a moment to review your stay. The staff will be very happy to hear you had a great stay! Hope to see you again.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewEverything
Thank you Ms. Tasha. We are very happy to hear your stay was nothing short of awesome!
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean and cozy
The weed smell from others in the hotel
Hi. Thank you for taking a moment to review your stay. We are very happy to see everything went well. I am very sorry about the rudeness of other guests and their smoking. They do not consider others having to smell that in the hotel. If caught, they will be kicked out of the hotel and lose all deposits and no refund.
Hi. Thank you for taking a moment to review your stay. We are very happy to see everything went well. I am very sorry about the rudeness of other guests and their smoking. They do not consider others having to smell that in the hotel. If… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewAmenities in the room
Shower head needs to be detached toilet too low and too few towels in the rooms other than that nicely upgraded
Thank you, Quinn, for the review. I will send over your suggestions regarding a detached shower head. I agree. I believe that would be a nice addition to the shower.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewVery clean, very family friendly! I loved it
No microwaves in the room. I have small babies, so imagine having to round them up just to go warm your food!
=( Oh goodness! I will make certain upper management hears this regarding microwaves! I agree. I believe it would be a benefit all around for everyone! Thank you for the kind review! Come back soon to see us! Robert
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe rooms were nice, bathroom was roomy, and the front lobby was CLEAN, the area is quiet.
They didn’t do any housekeeping while we were there. No one ever came to change our trash. There was condensation on the ceiling, it was dripping and made the floors in the room and bathroom wet. Left the room with a stench. The breakfast could be much better.
Hi Sydney, Thank you for taking a moment to review your stay. The housekeeping team does full-service on rooms every other day unless you request anything. I am sorry. We should have mentioned it during check-in. I will have maintenance check your room to make sure the air is working properly. I am very sorry for the inconvenience. Have a great finish to your summer! Robert
Hi Sydney, Thank you for taking a moment to review your stay. The housekeeping team does full-service on rooms every other day unless you request anything. I am sorry. We should have mentioned it during check-in. I will have maintenance… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewPool had cigarette butts in it and my room 327 above the bathroom door had black mold
It’s a ok property just need to fix the elevator nd get rid of da black mold
Thank you Ms. Destiny for taking a moment to review your stay. I will have maintenance thoroughly check the room for any mold. I do apologize for the elevator. It is rather slow, but dependable. I will let upper management know of your concerns for future decisions regarding the elevator. Sincerely, Robert
Thank you Ms. Destiny for taking a moment to review your stay. I will have maintenance thoroughly check the room for any mold. I do apologize for the elevator. It is rather slow, but dependable. I will let upper management know of your… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewElevator wasn’t working and did not find out til check in
Hello Anonymous, Thanks for taking a moment to review your stay. We didn't know it was going to go out that evening either, so we both were surprised. Fortunately, maintenance had it up and running just less than an hour. It ended up being a fuse. Have a wonderful summer!
Hello Anonymous, Thanks for taking a moment to review your stay. We didn't know it was going to go out that evening either, so we both were surprised. Fortunately, maintenance had it up and running just less than an hour. It ended up… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewcleanliness
No microwave in the room and the sink not being in the bathroom
Thank you so much for noticing the attention to detail. We really strive hard to make a product that is clean, efficient, and great value. Hoping to get those microwaves back in the room in no time! Have a wonderful summer.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious.
The tub wasn’t clean enough. The rooms need a microwave in it.
Hello. Thank you for taking a moment to review your stay. We have sent your suggestion for microwaves up to upper management to consider. Spark by Hilton recently approved for the microwaves to be optional in all of the rooms. I will meet with housekeeping and verify their cleaning procedures making sure they are lined up with our cleaning guidelines. I hope we can get you to come back and see how much we have grown from today. Sincerely, Robert
Hello. Thank you for taking a moment to review your stay. We have sent your suggestion for microwaves up to upper management to consider. Spark by Hilton recently approved for the microwaves to be optional in all of the rooms. I will m… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe rooms were nice and clean for the most part. The beds were very comfortable.
The ice machine had something black in the ice when I went and got ice for my drinks.
Ms. Irma, Thank you for taking a moment to review your stay. I am very sorry to hear about the ice machine. I have maintenance working on it right now checking all ice machines in the building. I am very happy to see your stay was comfortable. Thank you, Clay
Ms. Irma, Thank you for taking a moment to review your stay. I am very sorry to hear about the ice machine. I have maintenance working on it right now checking all ice machines in the building. I am very happy to see your stay was comfor… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBudget friendly
Room (specifically the refrigerator) was not clean. Our refrigerator had leftover food from a previous guest. Shampoo, conditioner, and body wash that was provided in the bathroom were completely empty. No microwaves in the rooms (very disappointing). Unable to access the side door at times (even the staff said it was problematic for many guests). Breakfast was very disappointing. They only serve bagels, cereals, oatmeal, and a small amount of fresh fruit. Staff weren’t very friendly and seemed annoyed when we asked for anything.
Hello Ms. Amanda, Thank you very much for taking a moment to review your stay while visiting the Gulf Coast. I will let the housekeeping team know the need to slow down and use their checklist. These are simple mistakes that make a very big difference to the next guest. What I find more problematic, is the fact our staff did not make you feel welcomed and did not make your problems their problems. I am terribly sorry, and I hope you would give us another try at convincing you how important our guests truly are.
Hello Ms. Amanda, Thank you very much for taking a moment to review your stay while visiting the Gulf Coast. I will let the housekeeping team know the need to slow down and use their checklist. These are simple mistakes that make a very bi… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in March 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified review