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  5. Reviews of Rose City Inn & Suites

Reviews of Rose City Inn & Suites 2 stars

2631 West Northwest Loop 323, Tyler, TX 75702, United States

#34 of 37 hotels in Tyler

Guests' Choice

Review score

Based on 149 hotel reviews

4.8

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    5.8

  • Location

    6.2

  • Facilities

    5.2

  • Staff

    6.5

  • Value for money

    6.1

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 13 August 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms were extremely hot the air didn’t work too good in neither of our rooms and we had two rooms .

    The staff was nice and helpful

    Stayed in August 2025

  • Reviewed: 17 July 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    stains throughout the hotel carpet

    close to restaurants

    Stayed in June 2025

  • Reviewed: 3 May 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Said it served breakfast but didn't, and parking and entrance into hall was to rooms were not ideal.

    I was clean,bed was comfortable enough.

    Stayed in May 2025

  • Reviewed: 4 January 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I went down stairs to let them know my room key wasn’t working I explained to the lady with the floral print rolled her eyes so hard. On top of that they have roaches I seen at least 6 and I killed them both.

    That it was close to my job.

    Stayed in January 2025

  • Reviewed: 30 December 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They no refund my deposit

    No refund my deposit 50 dlls

    Stayed in December 2024

  • Reviewed: 12 August 2024

    4.0
    Horrible!!!!!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was a hot room ac don’t work and there was already trash in the room. $117 for 2 nights, the mattresses was very uncomfortable. The floors and bathroom sink and tub was nasty. The covers are from 2019 it’s horrible. They need to change a lot.

    I can play my music loud it was close to my real house.

    Stayed in August 2024

  • Reviewed: 10 April 2024

    6.0
    TV Problems
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The TV kept freezing up on all channels. I told the office as soon as I got there, but nobody showed up to look at it. It was very irritating and I had to turn it off.

    Everything was acceptable except the TV.

    Stayed in April 2024

  • Reviewed: 24 March 2024

    6.0
    It was alright, coulda been cleaned a little better
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Location

    Stayed in March 2024

  • Reviewed: 3 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were forced to leave a $25 deposit which I’ve never done before at that hotel but OK we left it and then our room was very clean when we left but the manager woman came in and accused us of smoking neither one of us smoke, and she would not give us back the deposit

    Very disappointing reached at their previously years ago. The manager and owner were very kind and very nice when we stayed there. This was prior to Covid now the woman at the front desk and just exceptionally rude.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing hardly worked. no ice machine was broke, the vending machine took my money and hotel wouldnt refund it, I had to keep restarting the heater as it would get cold and run real loud day and night. the internet wifi was constantly in and out which made it hard to do my work on my laptop. holes in the walls every where, no closet. the one little shelf on the wall with a clothes hanger was broke hanging half out of the wall. I will never stay there again.

    the bed had memory foam mattress and was comfortable, I liked the extra big desk to do all of my studying and computer work for school, it was quiet, big freezer on the refrigerator, most hotels dont have freezers. the big walk in shower.

    Stayed in January 2024

  • Reviewed: 23 October 2023

    6.0
    Arrive Friday for Putt Putt events. Met with friends for dinner both nights. Comfortable bed.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A/C turned completely off. Took some time to cool down. Minor inconvenience.

    Did not eat or observe breakfast available.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    6.0
    The breakfast was horrible, the overnight staff was not welcoming
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast and the service

    The breakfast was horrible!

    Stayed in September 2023

  • Reviewed: 15 August 2023

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The breakfast was sad to look at. The room was in need of major fix up. Their Internet was not up to par the channels only went so far. The picture on the site does not represent the real view.

    The location was accessible

    Stayed in August 2023

  • Reviewed: 27 June 2023

    4.0
    Never again
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Filthy. Smells like cigarettes, no even soap in the bathroom.

    Stayed in June 2023

  • Reviewed: 7 April 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I picked this location because it offered breakfast when I booked it and when I arrived there was nothing and that was disappointing and large amounts of trash at the entrances that smell bad and was drawing bugs to it. We are talking about at least 15 bags of garbage in hot Texas Sun

    Good price and the staff was polite.. large rooms if the property was just taken care of I would have been very satisfied

    Stayed in April 2023

  • Reviewed: 22 February 2023

    4.0
    Disappointing
    • Couple
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Price

    Stayed in February 2023

  • Reviewed: 14 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It didn't include breakfast and when I booked it. It said breakfast included. There was some mold on the bathroom wall behind the toilet

    Friendly staff, bed was very comfortable overall the room was decent and clean.

    Stayed in November 2022

  • Reviewed: 24 October 2022

    4.0
    Good location, but a no return due to service and they don’t tell you that there won’t be breakfast like you booked.
    • Business trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast, had to continue to call about trash and towels. Left and came back, still no clean towels and trash still sitting by the door. The halls smelled like marijuana.

    very roomy

    Stayed in October 2022

  • Reviewed: 14 September 2022

    5.0
    You get what you pay for!
    • Leisure trip
    • Family with young children
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The wifi service is patchy in a few of the rooms.

    Alpesh and his family are fantastic people! They are great with kids and are often accommodating beyond their means. They have a huge heart.

    Stayed in June 2022

  • Reviewed: 6 August 2025

    1.0
    Worst stay ever
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing.

    Stayed in August 2025

  • Reviewed: 17 July 2025

    1.0
    It was a terrible, uncomfortable experience. I have videos of the place.
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The filthiest, it stated no smoking was allowed but there were cigarettes butts in the room, cigarette burnt holes on stained blankets, bullet holes in the window, dirty carpet, the residents staying there and the activities. Someone was coming in my room while I was at work and I told housekeeping not to come in.

    Being able to check in as late as I was able to.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    8.0
    Good overnight sleeping.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Single door lobby entry w key. Would have been nice to be buzzed in, vs put down luggage pull key from envelope, open, use foot to hold open, pick up luggage, put card back in envelope and struggle me and luggage through door which was trying to close on me.

    Able to use google maps to drive there. Desk employee recognized me. Breakfast slightly better than other economy hotels on loop 323 Tyler. Coffee, sweet and low and raisin bran, also some muffins and fruit. Smaller deposit than nearby economy hotels nearby.

    Stayed in June 2025

  • Reviewed: 15 July 2025

    7.0
    Comfortable economy room.
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Entry from single lobby door, so carrying in cooler and suitcase took 2 trips, and learning curve to use door key entry

    Refrigerator had freezer and refrigerator so i could refreeze my blue ice. Desk employee always there and spoke American english.

    Stayed in June 2025

  • Reviewed: 23 April 2025

    1.0
    Scam doesn't look like the pictures inside
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything it was dirty and looked like a homeless shelter.

    Nothing

    Stayed in April 2025

Showing 1 – 25

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