One elevator only and would break down. Have to walk down 4 flights to get them to reset elevator. . This was very difficult with our luggage. However staff was very apologetic and explained they were going through a remodel

People were great.

Stayed in August 2025

Poor breakfast, no oatmeal yugart, fruit 🍓

Stayed in August 2025

I arrived almost 12 am on Friday due to distance from airport. When I finally settled, I wanted ice forbmy water. When I went looking for it, I found that their machine was out of order. Front desk staff was coached to say "Sorry for the renovations we are doing, soon we will be a Hilton Spark. If you want ice, the gas station next door is open 24 hrs. you can purchase some." I was floored that they didn't have a plan B to keep customers satisfied. I was also inconvenienced with their elevator. The 4 story hotel had one of the slowest elevators I have experienced. Additionally, when I was checking out, I waited over 5 minutes for the elevator and gave up. I walked the 3 flights down with my luggage to find that the elevator was not working due to a tripped fuse as they are "renovating." I am glad I am able-bodied and that my elderly father did not join my trip. I loved the location, so I do hope that once it has been converted to a Hiton that they will improve on their service, especially due to wanting to bring more family next time which includes my elderly parents.

The bed was comfortable. The location was great for food and shopping. It is also a good location for my family to visit my son at West Point and will be traveling oftem there for the next 4 years.

Stayed in August 2025

The elevator didn’t work at some point and my mother in law had to used the stairs and she is 79 years old but luckily it was just for a little bit

I was able to check in one hour early without extra charge and it was so helpful because we were in the middle of our wedding preparations

Stayed in August 2025

Had just upgraded but no hair dryer in room

Comfortable and clean

Stayed in August 2025

There was no sign, and the lobby was a bit scary. There was no ice available. I bought a cup of ice at the gas station next door. I am sure these things will be resolved when the refurbishment is complete.

The hotel is under major refurbishment. The bed and room were spectacularly clean and the decor/comfort was excellent. I was traveling alone and felt safe. The staff was friendly and the location suited for a Renegades game. Near shopping, restaurants and fuel, easy access to the highway.

Stayed in August 2025

You needed a car for this location and I was using public transport which was very scarce and unreliable so I had to spend money on taxis so any savings on accommodation was lost. Upon check in a female guest was crying because 4 men had entered her room unannounced, it turned out it was hotel management. One of them was trying to placate her but was not very empathetic.

The actual room itself was great. But the window was directly on front car park and I had to keep the curtain closed the whole time for privacy.

Stayed in July 2025

the dust and plumbing

room and services

Stayed in July 2025

Currently being remodeled and minor issues related to that. TV and cable box weren't connected properly and the light up mirror seemed to be overheating

Easy to get to off of 84 and close to lots of food choices

Stayed in July 2025

The hallways are dark

Free breakfast

Stayed in June 2025

I believe they are having a renovation and real need look like a dungeon also the housekeepers and others employees make a lot noise in the morning with no any consideration for the one’s trying to sleep just laughing and screaming with each other

Close to everything

Stayed in May 2025

Nice little place. Can see they are still renovating. Tv had an issue. Tv was new but the remote couldn’t control volume. Overall nice place

Stayed in March 2025

The hotel lobby, halls and elevator very run down and dirty looking. The carpets in the hall were filthy. needs some renovation. Surprising The room was clean, beds were comfy.

Stayed in March 2025

The price‼️

The waffle was great. And it was a nice display.

Stayed in November 2024

The bed made noises because of the metal material under the bed. It sounded scary at first, but I got used to it.

Everything was clean and well maintained

Stayed in December 2024

Elevator appeared to be on its last leg. Sounded like it was severely straining, kind of worrisome. We stayed in room 309, Peeling paint on the wall, Antiquated smoke alarm missing the battery. Mattress was a horror also. The spring frame made noise every time either one of us moved during the night.

Location

Stayed in November 2024

Hotel overall a bit outdated, and relatively expensive

Room was spacious and clean

Stayed in November 2024

the elevator kept breaking

the room was pretty

Stayed in November 2024

The beds were not comfortable and their was a conceivable amount of noise coming from the refrigerator and traffic from route 9 making it difficult to sleep.

Staff are courteous and eager to serve your needs. The facility was clean and seemed well maintained.

Stayed in October 2024

Paid full price for half-price room service. They don't make the beds daily, towels are bought at a yard sale. Noise from lobby was a problem.

The location is great. Right on Rt 9. Close to everything. Walkable to a very good diner. Parking is good as well.

Stayed in November 2024

Breakfast

Stayed in November 2024

Cleanliness was poor. Breakfast was not good

Location to our visit was good

Stayed in November 2024

good selection for breakfast. room adequate. good wifi. liked the sink was separate from bathroom. easy check in and check out. need to improve google maps to get to destination.

Stayed in October 2024

The hotel rooms are a little dated, along with some of the public areas. I wanted to print out airline tickets, but the computer in the lobby wasn't functioning. The bathroom was small, and the floor of the shower tub was so slippery that we had to lay down a full size towel to prevent an accident.

The breakfast offered more options than we expected, and we liked the choice of hot entrees. The staff was friendly and helpful. The room was spacious. I would have liked to try the fitness area, but we were running out of time to do so.

Stayed in October 2024