Reviews of Days Inn by Wyndham Ruidoso Downs 2 stars

Dear Jose, Thank you for sharing your feedback with us. We’re happy to hear that you had a great experience overall, and we truly appreciate your kind words. Your feedback means a lot, and we’ll keep working to ensure your next visit feels exceptional from start to finish. We look forward to welcoming you back! Best Regards, Days Inn Ruidoso Downs Customer Care Team

Dear Jose, Thank you for sharing your feedback with us. We’re happy to hear that you had a great experience overall, and we truly appreciate your kind words. Your feedback means a lot, and we’ll keep working to ensure your next visit fee… Show more

Dear Rocio, We’re truly sorry to hear that the hot tub was not working during your stay. We understand how disappointing it can be when a guest looks forward to an amenity and it isn’t available. Our maintenance team has been notified to ensure the hot tub is fully operational and regularly inspected for all future guests. For your next visit, please feel free to reach out to our front desk—we’ll be happy to provide updates on amenities or suggest alternative ways to make your stay enjoyable. We hope you’ll give us another opportunity to provide a complete and relaxing experience next time. Best Regards, Days Inn Ruidoso Downs Customer Care Team

Dear Rocio, We’re truly sorry to hear that the hot tub was not working during your stay. We understand how disappointing it can be when a guest looks forward to an amenity and it isn’t available. Our maintenance team has been notified to … Show more

Dear Kevin, We’re truly sorry your stay left you feeling this way. While we’re glad you found the location convenient, we completely understand how upsetting it must have been to face both cleanliness concerns and noise that disrupted your comfort. That’s far from the welcoming, restful environment we want for our guests. Our team has already scheduled a deep cleaning and thorough inspection of the room you stayed in, and we’re reviewing our housekeeping checks to make sure every space meets our highest standards. We’re also taking steps to better manage noise levels, including adjusting room allocations and reinforcing quiet-hour policies, so every guest can relax without disturbance. Your comfort matters to us, Kevin, and we’d be grateful for the chance to restore your trust and show you the experience you should have received the first time. Best Regards, Days Inn Ruidoso Downs Customer Care Team

Dear Kevin, We’re truly sorry your stay left you feeling this way. While we’re glad you found the location convenient, we completely understand how upsetting it must have been to face both cleanliness concerns and noise that disrupted your… Show more

Dear Joshua, Thank you for sharing your feedback—we're glad to hear you appreciated our friendly staff, newly remodeled space, and convenient office hours! That said, we’re truly sorry about the stain in the tub and the issue with the TV in your room. That's certainly not the experience we want any of our guests to have. We've already notified housekeeping and maintenance to address both concerns immediately. In the future, please don’t hesitate to let us know during your stay—we’d be more than happy to offer a room change or fix things promptly to make sure you're fully comfortable. We hope to welcome you back soon and provide you with a room that matches the rest of your positive experience! Best Regards, Days Inn Ruidoso Downs Customer Care Team

Dear Joshua, Thank you for sharing your feedback—we're glad to hear you appreciated our friendly staff, newly remodeled space, and convenient office hours! That said, we’re truly sorry about the stain in the tub and the issue with the… Show more

Dear Kateryna, We’re genuinely sorry for the experience you had—it’s upsetting to know that what should’ve been a restful stay turned into a string of frustrations and discomforts. Thank you for laying out everything so clearly. Your voice matters, and we’re truly listening. The stained towels and sheets, sticky surfaces, and wet, dirty floors are unacceptable and deeply disappointing. A clean, welcoming room is the bare minimum, and it’s painful to hear we missed that mark. We’ve already shared your feedback with our housekeeping team and are conducting retraining to ensure proper cleaning protocols are followed—not just in appearance but in actual hygiene and freshness. The issue with the AC being too loud to sleep and the unusable shower—due to both drainage and design—is equally frustrating. A hot shower and a cool room are non-negotiables for comfort, and it’s not lost on us how that impacted your ability to feel at ease. We’ve flagged both concerns for urgent inspection and repair, and our maintenance team has been made fully aware of the layout and plumbing problems you've described. Lastly, we completely understand how it must’ve felt to pay for a night and not be able to fully use the room—especially when value is as important as location. It’s clear we didn’t deliver the experience you deserved, and for that, we are deeply sorry. Thank you again for your honesty. Your feedback is already driving change on our end. We hope that someday you'll consider giving us another chance to show you the stay we should have provided from the very beginning—clean, functional, and worthy of your trust. Best Regards, Days Inn Ruidoso Downs Customer Care Team

Dear Kateryna, We’re genuinely sorry for the experience you had—it’s upsetting to know that what should’ve been a restful stay turned into a string of frustrations and discomforts. Thank you for laying out everything so clearly. Your voice… Show more

Dear Timothy, We’re so glad you found us to be a great stay—and truly appreciate your kind words about the location, our team, and the peaceful atmosphere. It’s also wonderful to hear the beds added to your comfort! Thank you as well for pointing out the lighting in the bathroom area. We completely understand how important good lighting is, and we’ve shared your note with our maintenance team so adjustments can be made to enhance visibility for future guests. We’re happy to know you’d stay with us again—and we look forward to welcoming you back soon! Best Regards, Days Inn Ruidoso Downs Customer Care Team

Dear Timothy, We’re so glad you found us to be a great stay—and truly appreciate your kind words about the location, our team, and the peaceful atmosphere. It’s also wonderful to hear the beds added to your comfort! Thank you as well for … Show more

Dear Corona, Thank you for sharing your experience with us. We're truly glad to hear that our staff left a positive impression—that means a lot to us. However, we're very sorry that the rest of your stay didn’t reflect the same level of comfort and care. A bathroom with a sewer-like odor and a broken shower head is far from the peaceful environment we strive to provide. We've shared your feedback with our maintenance team to immediately inspect and correct any plumbing issues and ensure all fixtures are in working order. We also regret that your time in the spa was disturbed—our team is working on clearer guest reminders around spa etiquette so everyone can enjoy a relaxing space. Your feedback is helping us make changes that matter. Thank you for bringing these concerns to our attention—we truly hope you’ll give us the opportunity to offer a far more restful and enjoyable stay next time. Best Regards, Days Inn Ruidoso Downs Customer Care Team

Dear Corona, Thank you for sharing your experience with us. We're truly glad to hear that our staff left a positive impression—that means a lot to us. However, we're very sorry that the rest of your stay didn’t reflect the same lev… Show more

Hi there, Thank you so much for your kind words! We're thrilled to hear you've enjoyed your stay not just once, but twice—that truly means a lot to us. It’s wonderful to know you found the property peaceful, the rooms comfortable, and the team welcoming. We work hard to create a relaxing environment with genuinely friendly service, and it’s incredibly rewarding to know that resonated with you. We can’t wait to welcome you back for visit number three! Until then, take care and safe travels! Best Regards, Days Inn Ruidoso Downs Customer Care Team

Hi there, Thank you so much for your kind words! We're thrilled to hear you've enjoyed your stay not just once, but twice—that truly means a lot to us. It’s wonderful to know you found the property peaceful, the rooms comfortable,… Show more

Hi Jacob, Thank you for the great rating and kind words! We’re glad to hear you appreciated the cleanliness of the property—that’s something our housekeeping team takes great pride in. If there’s anything you think we could do to make your next stay even better, we’d love to hear your thoughts. Looking forward to welcoming you back again! Best Regards, Days Inn Ruidoso Downs Customer Care Team

Hi Jacob, Thank you for the great rating and kind words! We’re glad to hear you appreciated the cleanliness of the property—that’s something our housekeeping team takes great pride in. If there’s anything you think we could do to make your… Show more