We were given a room on the second floor and the elevator was out of order for the entire duration of my 3 night stay. The internet did not work. I complained and was told that they had called someone to come and fix it. Wasn’t fixed till I was there. Finally the side excess doors from the outside of the motel for the stairs also went out of order the next day we moved in.

It was close to where my friends and family live.

Stayed in April 2024

I asked Naomi to ask staff not to knock on my door, because I really needed to eat & sleep. On a 2,013 mile road trip. She gave me reasons why they have to knock on my door. My request was disregarded. They even sent a male staff to Only Vacuum at My Door, while I watched him. Very Distespectful. Yolanda S

Very clean & service animal friendly.

Stayed in March 2024

The maintenance guy is very rude. He shouldn't work there. They had called him from another room where the TV didn't work, he got confused and knocked loudly on my door waking me up, he barely apologized, he only said a weak and insincere "sorry", and only because (after having told him it was the wrong room) I stayed silent waiting for his apology, if it weren't for that he was already leaving without saying anything. When he said sorry I said "Yeah, that's the least you could say after waking me up for nothing" and he got upset instead of being humble.

The staff was very helpful and accommodating. When I requested a microwave they brought it to me right away. Dulce is very nice, she completed all my requests, she is the type of person who enjoys helping others, she has a big heart. The housekeeping staff also lent me a phone charger and gave me some of their own pills for cold symptoms. On the other hand, the other receptionist on the day shift (I don't know her name, she's American), doesn't lift a finger for anyone. She just wants to do as little as possible.

Stayed in January 2024

No microwave and refrigerator

Stayed in January 2024

No carpet, no fridge or microwave, tiny bathroom

It was quiet and convenient

Stayed in December 2023

The bed mattress

Stayed in December 2023

Nothing

Area...

Stayed in November 2023

The staff are very friendly and fun.very nice people to do business with.

Stayed in October 2023

The Wi-Fi seemed really weak. I wish it was a secure Wi-Fi, but it was not. So I used it cautiously. When I spoke to the initial clerk when checking in, I noted I no longer needed a two bedroom room and if I possible, could I switch to a one bedroom. My question was ignored and she just handed me the key.

I did not participate in the breakfast...I didn't even realize there was one.

Stayed in July 2023

Front desk asking my female friends for ID's has been an issue.

Close to Woodfield Mall.

Stayed in June 2023

My booking was for another Motel 6 in Elk Grove Village but it did not appear on either motel's registration...had to rebook in lobby at a higher cost.

Lashonda was very helpful as was Estella; Estella made sure that my phone cord was returned to me...

Stayed in June 2023

There was no fridge which was a little inconvenient for a stay longer than one night. Not the hotel’s fault, but there was a lot of noise from other guests into the early hours of the morning.

Free parking. Rooms were basic but sufficient. Shower was decent. Good a/c, heater in the room which was helpful in reducing the traffic noise. Vending machines downstairs in the common area.

Stayed in May 2023

Finding hair on the bed

Fast check In

Stayed in April 2023

There are NO places to eat after 9 pm or so within a reasonable driving distance. If you are checking in late, be sure to dine before check-in or bring something to eat with you. Also, if you are unfortunate enough to have noisy neighbors, you are going to hear them as the walls are definitely not soundproof.

Clean, friendly staff, good value for the money, close to OHare. Room was very basic but clean and comfortable.

Stayed in April 2023

It was clean and comfortable.

Stayed in April 2023

One thing l didn't like as soon as l arrived the police seemed to be checking plate stickers, it's not the hotels fault. But it made me uncomfortable, because the way they did it, l just arrived in the parking lot and they pulled in front of my vehicle and my sister just called me so l am now on the phone with the police looking at me. Then the police proceeded to drive around to the back of my vehicle to look at my plate sticker. It was just rude to do when just arriving and parking could have waited until l was inside the hotel.

Not as friendly this time

Stayed in March 2023

Shower was warm, could have been a little warmer and shower head adjustment not working to raise the height

Clean and comfortable bed

Stayed in February 2023

We booked for 4 days, and on the first night it was impossible to sleep, because in the next room the dog barked very loudly, the staff immediately changed the room

Stayed in December 2022

My first room leaked water from the outside rain and the fact that there was nothing within walking distance to grab something to eat or drink.

The price and one particular staff member

Stayed in October 2022

I stay there 70 percent of the year. The direct TV is always a problem. It works fine for a few day's then it's searching for a signal all the time. It's also sunny so they can't say it's due to clouds or rain.Very frustrating. I work a physical job all day and I look forward to watching some TV before bed and I can't many nights.

Stayed in July 2022

No refrigerators in rooms

Bed comfort and quiet

Stayed in July 2022

The price was right and the staff is very friendly band helpful.

Stayed in June 2022

The bathroom was very small and snug. Also, not use to the sink being outside of the bathroom. The rooms could us a mini fridge and microwave.

The room was clean and it was quiet throughout the night. Checking in and out was easy quick and simple. The wifi worked very good as it could have. I also like the ordering service

Stayed in June 2022

It was clean and convient.staff was extremely friendly.

Stayed in May 2022