Price

Clean room

Stayed in August 2025

A bit loud

Close to everything!

Stayed in July 2025

Restaurant was kinda dirty!

Rooms were nice, convenient to our location.

Stayed in July 2025

Nothing I can think of.

The property was downtown

Stayed in June 2025

I was on the first floor with a balcony unit and after leaving the hospital; I came back to my room and there was a party right outside of my room. I couldn’t open the curtains because there was a bar with staff set up right at my door.

It was clean and the staff was very nice and professional.

Stayed in May 2025

This is a nice property especially location. However, the management is lacking. The front desk failed to brief all failures of the tv system. We were led to believe that internet tv worked. It did not. We had to do a little quizzing of the desk to find out the entire system was down. This should have been handled by the desk manager with a letter to guests. Next is parking. As a Diamond member they are supposed to have designated parking for Diamond members. The front desk acted as though they had never heard of Diamond parking. Then they charged us to park. I was able to get comped. A nice property with a lacking guest services.

Stayed in May 2025

Location

Stayed in May 2025

Staff aren't exactly friendly. The girl who checked me in just looked bored and wanted to get me out of the way. Plus I asked a staff member the night before I checked out could she order a cab for me for the next morning as my phone was acting up and I couldn't use it. She looked at me like that was such an odd request and said they don't order cabs for guests and to use the phone in my room..in 20+ years travelling I never ever heard of a hotel that wouldn't just ring a cab for a guest to help them out. It's nothing out of their wages. Bizzare and I wouldn't return based on the staff.

Great location very close to the bus stop that goes up and down the main avenue. Clean and comfortable room, great view. Good value for money.

Stayed in May 2025

The beds were comfortable and the room was very clean. It was a busy weekend with graduations and other events, however, the staff was gracious enough to hold our reservation when we asked because we were running late. This is our second stay in this hotel but it won't be the last!

Stayed in May 2025

No complimentary bottle water in room. When I contacted desk I was told to come down. This property is not up to other Hiltons that I’ve stayed at.

Great shower

Stayed in April 2025

Too pricey and breakfast was 17.50 extra a person and the parking was an extra $25

It is close to the hospital that our grandchild is as born in.

Stayed in April 2025

Nothing

Staff was very friendly. We had free breakfast that was good. Rooms were clean. Very nice. Parking was easy

Stayed in April 2025

There was not a ice machine on our floor I had to go to floors down for ice and very very noisy house keeping was going down the hallway knocking on doors at 8 am to see if guest were still there Check out is at 11 and staff is waking everyone up at 8:00 am

Property was nice and clean

Stayed in March 2025

HVAC system was cheap for rates of rooms.

Stayed in February 2025

Service

Stayed in February 2025

The water in my room was not hot at all; it was more like luke warm. Not having a microwave in the room is very inconvenient. You have to walk to the lobby and wait in line to warm up food. There is not an ice machine on each floor so you have to get on the elevator and go to the 3rd floor to get ice. For the price $200/night I would not expect these inconveniences. Please update your building to be more convenient for your guests. Making $200/night one hundreds of rooms definitely affords you the ability to make sure your guests can warm up food in their rooms, get ice on the floor they are residing, and take a hot shower. Side note; the staff was not very friendly. When I walked up to the desk; I had to speak first as if I’m not the guest. I also overheard a lot of messy conversations about housekeeping and front end staff issues that should be kept away from guest ears.

I love the ambiance of the hotel. The room was very clean and I loved the nice holiday touch of chocolates and water bottles. There were plenty of towels and the air and heat worked great. The patio connected to the room was a great touch.

Stayed in February 2025

Cant think of anything

Breakfast was good!

Stayed in February 2025

No coffee available unless you bought from the Starbucks located inside, but it was closed when we got there

Location was great and staff was friendly

Stayed in December 2024

We were told parking was complimentary, yet when we checked out there was a charge of $15 USD The cleaners knocked on our door st 8.30am on checkout day saying it was time to leave.

Stayed in November 2024

Close to UAB

Stayed in September 2024

There was no microwave in the room

Beautiful Place

Stayed in October 2024

The walls on the sliding door to enter to the bathroom and the showers should be wiped down. Maybe I'm just a clean freak but I cleaned it to feel better. Even though I take my own bed sheets everywhere there's were still very clean.

Everything was great and clean and affordable and a good location to our event

Stayed in September 2024

Bar menu only average and food options around hotel limited

Good location, nice room, large with a good bathroom and double headed shower. Beds comfortable and got a good nights sleep. Breakfast friendly service and reasonable range although no beans or tomatoes.

Stayed in October 2024

Some of the cleaning staff were extremely rude

The location

Stayed in October 2024