Reviews of Hilton Birmingham Downtown at UAB 4 stars
808 20th Street South , Birmingham, AL 35205, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI liked the staff, and the facilities.
Paying for parking.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewThe air was out in the room , they pretended to fix it .
We’re grateful you shared your impressions, Brittany. Comfort is such an important part of a guest’s stay, and it’s disappointing to know your room did not feel the way it should have. Our team takes pride in providing a reliable experience here, and your comments will be shared so that we can ensure situations like this are addressed with greater care moving forward, and we hope for the chance to welcome you back with a smoother experience.
We’re grateful you shared your impressions, Brittany. Comfort is such an important part of a guest’s stay, and it’s disappointing to know your room did not feel the way it should have. Our team takes pride in providing a reliable experience… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNo clue. I booked and paid for my room weeks in advance but get to hotel and they tell me they have no rooms available. How does that even happen?
I didn’t like the fact I didn’t get to stay there. After standing and waiting for an hour, they did finally get us a room at Embassy Suites. It was comped and really nice…so for that I give credit.
Glen, we sincerely regret the inconvenience you experienced upon arrival. We understand how frustrating it must have been. While we’re glad our team was ultimately able to secure a stay for you at another property, we recognize this was not the seamless experience you expected. Your feedback is valuable as we work on improving our processes to ensure every guest feels confident and cared for from the moment they arrive.
Glen, we sincerely regret the inconvenience you experienced upon arrival. We understand how frustrating it must have been. While we’re glad our team was ultimately able to secure a stay for you at another property, we recognize this was not… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation
Toilet was dirty and sink was dirty. There was hair and food particles in the sink. The bed was not comfortable at all. The mattress and pillows were horrible. It took staff so long to come up to the room, and they were supposed to come back, but didn’t return. They could not translate English correctly for me to communicate with them.
Katrina, we’re very sorry to learn that your stay fell so far below expectations. Cleanliness and comfort are fundamental to the Hilton experience, and we regret that you encountered issues in these areas. Your feedback regarding both the room and service will be shared with our team right away, as we are committed to making improvements. We hope you might consider giving us another opportunity in the future to provide you with the level of care and hospitality you deserve.
Katrina, we’re very sorry to learn that your stay fell so far below expectations. Cleanliness and comfort are fundamental to the Hilton experience, and we regret that you encountered issues in these areas. Your feedback regarding both the r… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewConvenient to UAB hospital
Not clean. Room fridge had leftovers from prior guests. Called Customer service, was told housekeeping would be right there. Two hours and fifteen minutes later, I took the garbage to the front desk. Reported what happened again. Desk attendant said he would call housekeeping. I never heard anything else from anyone. Then got double charged for parking. Very disappointing experience. We will not stay at this Hilton again.
We’re very sorry to hear your stay did not reflect the experience you were expecting. We truly value your feedback about both cleanliness and service, as these are areas we are committed to delivering with consistency. Your comments will be shared with our team for immediate follow-up. We regret that your visit left you with this impression, and we hope there may be an opportunity in the future to provide the standard of hospitality you should always expect from Hilton.
We’re very sorry to hear your stay did not reflect the experience you were expecting. We truly value your feedback about both cleanliness and service, as these are areas we are committed to delivering with consistency. Your comments will be… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewTv did not work, phone inop, toilet would not flush, refrigerator would not work.
Paez, we’re disappointed to hear your stay fell short. We take your concerns seriously and are looking into them with our maintenance team to ensure we meet the standards our guests deserve. We’d be grateful for another chance to improve your impression.
Paez, we’re disappointed to hear your stay fell short. We take your concerns seriously and are looking into them with our maintenance team to ensure we meet the standards our guests deserve. We’d be grateful for another chance to improve yo… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewAir condition was extremely noisy, couldn't sleep at night
Thank you for your feedback. We're sorry your rest was interrupted during your stay, as providing a comfortable and relaxing environment is important to us. Your comments are appreciated, and we hope for the opportunity to offer a better experience in the future.
Thank you for your feedback. We're sorry your rest was interrupted during your stay, as providing a comfortable and relaxing environment is important to us. Your comments are appreciated, and we hope for the opportunity to offer a better ex… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewClean room
Price
Macy, we are happy our pristinely comfortable accommodations offer the best home away from home for you during your travels. We would love to host you again anytime here at Hilton Birmingham at UAB! Thanks!
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewLocation
We’re glad to hear you had a good stay with us! Being located right in the heart of the UAB campus and just minutes from downtown Birmingham, our hotel makes it easy to explore local restaurants, museums, and entertainment venues. We hope to welcome you back to Hilton Birmingham at UAB for another convenient and comfortable visit soon.
We’re glad to hear you had a good stay with us! Being located right in the heart of the UAB campus and just minutes from downtown Birmingham, our hotel makes it easy to explore local restaurants, museums, and entertainment venues. We hope t… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewCustomer service was bad
Thank you for your feedback. We're disappointed to know your service experience did not align with expectations. Your comments have been noted for review by our management team, as we remain committed to delivering a higher standard of hospitality. We hope to welcome you again under better circumstances.
Thank you for your feedback. We're disappointed to know your service experience did not align with expectations. Your comments have been noted for review by our management team, as we remain committed to delivering a higher standard of hosp… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewClose to everything!
A bit loud
Thank you, Beth, for your kind words about our convenient location and cleanliness. We regret any disturbance to your rest and appreciate you sharing your impressions. It was a pleasure to have you with us, and we look forward to welcoming you back.
Thank you, Beth, for your kind words about our convenient location and cleanliness. We regret any disturbance to your rest and appreciate you sharing your impressions. It was a pleasure to have you with us, and we look forward to welcoming … Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified review