Reviews of Doubletree by Hilton Laurel, MD 4 stars
15101 Sweitzer Lane, Laurel, MD 20707, United States
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified review2 entrances… convenient location to Interstate
Older and price
Dear Laura, Thank you for your review! We're glad you found our location convenient, especially with easy access to the interstate and the flexibility of two entrances—it’s something many guests appreciate. We appreciate your comments about our property, and we strive to offer comfort, cleanliness, and great value for the price. Your feedback is important to us as we continue to maintain and improve our facilities. We hope to have the pleasure of welcoming you back for another comfortable and convenient stay! Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Laura, Thank you for your review! We're glad you found our location convenient, especially with easy access to the interstate and the flexibility of two entrances—it’s something many guests appreciate. We appreciate your comments … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewInside and outside doors
Nice enough property, but no pool and no breakfast and over $200 with pet fee. Too expensive for a quick nights stay. In town to visit family and didn’t spend much time in room.
Dear Laura, Thank you for choosing to stay at DoubleTree by Hilton Hotel Laurel, and for the kind rating. We are happy that you had a pleasant stay with us overall. Your feedback is important to us, and we understand your perspective on pricing. While we strive to offer competitive rates for the quality of service we provide, we are grateful for your input. We hope to have the opportunity to welcome you back and provide an experience that better meets your expectations. Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Laura, Thank you for choosing to stay at DoubleTree by Hilton Hotel Laurel, and for the kind rating. We are happy that you had a pleasant stay with us overall. Your feedback is important to us, and we understand your perspective on pr… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewIt was great. I liked the variety of food offered.
The bottled water policy/pricing isn't what I've experienced at other locations.
Hello, Thank you for sharing your experience at DoubleTree by Hilton Hotel Laurel. We’re delighted to know you enjoyed the variety of food offered during your stay. We also appreciate your feedback regarding the bottled water, as it gives us valuable insight into how we compare to other locations. We’re glad your overall experience was a good one, and we hope to welcome you back again soon. Yours in Hospitality, Natacha Lyn Director of Rooms
Hello, Thank you for sharing your experience at DoubleTree by Hilton Hotel Laurel. We’re delighted to know you enjoyed the variety of food offered during your stay. We also appreciate your feedback regarding the bottled water, as it gives… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe only positive aspect of the property was its location. Situated in a remote area, it was very quiet with no surrounding noise.
The hotel was not clean. I found a used bandage in my room, and even after requesting housekeeping service, it was still there following their visit. Housekeeping also removed the two hand towels we had but did not replace them. The shower appeared dirty and showed signs of what looked like early mold growth. In the lobby, a fast food cup I noticed on Monday remained in the same spot through my checkout on Wednesday, suggesting that common areas were not regularly maintained. The bathroom outlet was loose and potentially hazardous. When I attempted to unplug the hairdryer, the entire outlet felt like it might come out of the wall. The staff were professional and polite, though not particularly warm or friendly.
Dear Nadia, Thank you for taking the time to share your feedback. While we're glad you appreciated the quiet location and found our team professional, we're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. What you described falls far short of our standards, and we take your concerns seriously. Please know that we are addressing these matters directly with our housekeeping and maintenance teams to ensure they are promptly corrected and prevented in the future. We appreciate you bringing these issues to our attention, and we hope you might consider giving us another opportunity to provide the experience you expected and deserve. Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Nadia, Thank you for taking the time to share your feedback. While we're glad you appreciated the quiet location and found our team professional, we're truly sorry to hear about the cleanliness and maintenance issues you encou… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation, water pressure and hot water!!
The carpet in the bathroom needs to be changed. All kinds of stains and it just looks yuck. Thank goodness I had slippers. My husband said it was lumpy. Also, the staff never had cookies. I usually get cookies anytime but I just got the first one. After that, not available. Breakfast, we had it once. I get better free breakfasts at other hotels. Horrible.
Dear Felicia, Thank you for sharing your detailed feedback. We are glad to hear you enjoyed the room, location, and especially the shower’s water pressure. We appreciate your honest comments about the carpet and breakfast, and will share them with our team as we work on improving these areas. We understand how much our guests love the signature cookies, and we apologize if they weren’t consistently available during your stay. We will work to ensure this little touch of comfort is always ready for our guests. Thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope to welcome you back for a flawless stay whenever your travels bring you back to the area! Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Felicia, Thank you for sharing your detailed feedback. We are glad to hear you enjoyed the room, location, and especially the shower’s water pressure. We appreciate your honest comments about the carpet and breakfast, and will share t… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewLocation
They shut off the water to fix plumbing. Notice was not given by the time we booked. We could have done cancelling it to go to other place. Breakfast was offered but was told we do not have one. Front desk ask if we received an email. I said we did not. What email? That the breakfast is not free but showed up in booking as free? If I did not complain about it, we couldn’t get the value we paid for in leu at least for not having any water.
Dear Jingle, Thank you for taking the time to share your feedback. We apologize for the unexpected water outage during your stay and for any inconvenience it may have caused. Our maintenance team worked promptly to restore service as quickly as possible. We appreciate you bringing this matter to our attention and your patience as we investigate this further. We also regret any confusion regarding breakfast. We assure you that we will address your concerns appropriately. On a positive note, we’re glad to hear you appreciated our convenient location. We hope you will consider staying with us again on your next visit to the area for a flawless experience. Thank you for choosing us! Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Jingle, Thank you for taking the time to share your feedback. We apologize for the unexpected water outage during your stay and for any inconvenience it may have caused. Our maintenance team worked promptly to restore service as quic… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewNothing
Dear Lavona, Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced with cleanliness and service during your stay. This is not the standard we aim to provide, and we regret the discomfort it caused you. Please know that your comments have been shared with our team; we appreciate your patience as we investigate further. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to deliver a much better experience. Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Lavona, Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced with cleanliness and service during your stay. This is not the standard we aim to provide, and we regret the discomfort it caused… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewCleanliness
Damn air conditioner was so loud it woke me up every time it started
Dear Sandra, Thank you for taking the time to leave your comments. Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback! We also want to apologize for the excessive noise due to the A/C unit. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Sandra, Thank you for taking the time to leave your comments. Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedbac… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in March 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewVery clean
Everything was to my liking
Dear Smith, Thank you for your wonderful review of DoubleTree by Hilton Hotel Laurel! We're delighted to hear you had another great stay and that everything met your expectations. It's especially rewarding to know our cleanliness continues to impress you. Delivering a consistently exceptional experience is always our goal. We truly value your continued support and look forward to welcoming you back again soon! Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Smith, Thank you for your wonderful review of DoubleTree by Hilton Hotel Laurel! We're delighted to hear you had another great stay and that everything met your expectations. It's especially rewarding to know our cleanliness c… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewHorribly partly renovated old bunker ! Incapable front desk asked 2 days for payment details although paid over booking !
Dear Mark, Thank you for your review. We’re genuinely sorry to hear that your experience did not meet expectations. Your comments have been noted and will be shared with the team as we continue working to improve the quality of our guest experience. We appreciate you taking the time to share your perspective. Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Mark, Thank you for your review. We’re genuinely sorry to hear that your experience did not meet expectations. Your comments have been noted and will be shared with the team as we continue working to improve the quality of our guest e… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewPolite receptionist. Love the cookies.
Dear Barbara, Thank you for taking the time out of your day to leave this glowing review. We are delighted to know that you enjoyed the receptionist and the cookies. We hope to welcome you back to DoubleTree by Hilton Hotel Laurel again in the future. Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Barbara, Thank you for taking the time out of your day to leave this glowing review. We are delighted to know that you enjoyed the receptionist and the cookies. We hope to welcome you back to DoubleTree by Hilton Hotel Laurel again in… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewI work in Property Insurance and my bathroom had strange damages to the ceiling that wasn’t repaired properly. The floors in the lobby also have damages.
Dear Zhane, Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the condition issues you encountered and appreciate you bringing them to our attention. Your insights are valuable, and we’ll be reviewing this with our team to ensure proper follow-up and improvements. We hope to have the opportunity to provide you with a better experience in the future. Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Zhane, Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the condition issues you encountered and appreciate you bringing them to our attention. Your insights are valuable, and we’… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewRestaurant could stay open later
Dear Natasha, We are pleased that you enjoyed your overall experience with us. Thank you for taking the time to leave your rating and review. We apologize for any inconvenience caused by the restaurant's operating hours not aligning with your schedule. We have noted your feedback as we always want to hear how we can enhance our guest experience. We hope we have the chance to welcome you back to DoubleTree by Hilton Hotel Laurel in the near future! Yours in Hospitality, Natacha Lyn Director of Rooms
Dear Natasha, We are pleased that you enjoyed your overall experience with us. Thank you for taking the time to leave your rating and review. We apologize for any inconvenience caused by the restaurant's operating hours not aligning wit… Show more
Reviewed: 30 March 2025 · Stayed in February 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified review