Reviews of Doubletree By Hilton Lubbock - University Area 4 stars
505 Avenue Q, Lubbock, TX 79401, United States

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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewComfortable clean 👌
Room had opened drinks outside the room
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNice design. Location was good.
They didn’t clean our room once in 5 days.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewConvenient location and clean.
My friend traveling with me cannot have caffeine! We were told the evening of our arrival that they had no decaf coffee. Checking on breakfast the next morning, we were told they did not keep decaf coffee. I was told they don’t have requests for it. I find that hard to believe! Therefore, we had to go elsewhere for breakfast. I think that is awful that a Hilton property doesn’t have decaf coffee!
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location and clean
No complaints
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe evening front desk person was very friendly and helpful. The location was good for the event we were attending. The restaurant looked nice, but we didn't get a chance to try it out.
The tv channels were all out of wack; the NBC station was EI in the morning and then later in the day it was the MLB network. Other stations were also wrong. The bed did not have a fitted sheet on it, just a top sheet, which was constantly sliding around. The weight room had a leaking ceiling; when I informed the front desk they didn't seem concerned and no one came to check it out while I was on the treadmill.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewBreakfast was very expensive for what we had
First of all, we were given a room that someone was already in. So, why my wife waited, I had to go back down to the front desk to see what happened. Secondly, tv in the room would not get NBC. Maintenance came up, and basically told me, he couldn't fix it. Ok,,........ guess we'll just do without that channel. Finally. Got my final check Out papers on line and noticed it showed my address in Amsterdam! Wrong, I live in Texas. Just overall, a not good experience at all here. Just inexcusable to be given a room someone was already in
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewShower was horrible
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe general manager checked us in and was very nice and welcoming
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in March 2025
Verified reviewLocation
Bar was $$