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  5. Reviews of DoubleTree by Hilton Springdale

Reviews of DoubleTree by Hilton Springdale This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4677 West Sunset Avenue, Springdale, AR 72762, United States

#5 of 18 hotels in Springdale

Guests' Choice

Review Score

Based on 97 hotel reviews

8.2

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.1

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 24, 2025

    7.0
    It was fine! Only there to rest.
    • Family with young children
    • Deluxe King Room with Walk-In Shower and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    If you have a hard time sleeping due to noise 24/7 from either traffic all night or loud disruptive guest who don’t sleep, stay elsewhere. It didn’t bother me too badly! It’s out of staff control.

    Location was great! Very affordable.

    Stayed in February 2025

  • Reviewed: February 21, 2025

    9.0
    Very good and I would stay there again but they need to improve breakfast quality.
    • Leisure trip
    • Solo traveler
    • Room with Two Queen Beds and Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Was impressed with breakfast area. Large assortment of breakfast items and plenty of places to sit, however hot breakfast items were cold. Oatmeal was nothing but oats and water in other words not cooked correctly. I got there about 20 minutes after opening and hot items were cold. Fried potatoes also were not very good. They need to improve food preparation and learn how to make oatmeal. Staff was friendly.

    Modern up to date facility. Appears to be new. Spacious and comfortable room with large walk-in shower which I really liked. Friendly professional staff.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    7.0
    Clean and comfy
    • Business trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked this hotel specially for the indoor pool and hot tub, which was shown in some of the online pictures. There is no hot tub, and the indoor pool was cold. We were really disappointed as I was on a business trip and the kids and my husband were going to swim to entertain themselves. This hotel also charges for breakfast, which is rather expensive for what is offered.If you are picky and would like the extra amenities, I would keep looking.

    The hotel was very clean. Our room was spacious, the beds were amazing, and the pillows were so great I ordered some online for myself! If you are looking for comfort and a safe location in the middle of everything, this hotel is perfect.

    Stayed in February 2025

  • Reviewed: January 5, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The thermostat in our room was broken, it only ran the air conditioner, so it was cold in our room. We shut it off all together and this made the room a lot more tolerable, but it's January so still pretty chilly.

    I loved the location. It is right in between Wendy's and Sonic, plus there are other types of restaurants that are all within walking distance. The staff is really nice and the hotel is really clean.

    Stayed in January 2025

  • Reviewed: August 11, 2024

    8.0
    Great hotel, location and price MINUS the breakfast buffet, that is not with the price.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    $14.99 per person for breakfast isn’t worth the price for what you’re paying for. I would not recommend getting the breakfast

    Location, comfortable beds and cleanliness

    Stayed in August 2024

  • Reviewed: June 10, 2024

    9.0
    HAD A GREAT STAY
    • Business trip
    • Group
    • Room with One King Bed and Sofa Bed
    • Stayed 2 nights

    IT WAS ALL VERY SATISFACTORY SO NO COMPLAINTS REALLY.

    FRIENDLINESS OF STAFF AND BREAKFAST WAS MY FAVORITE PART.

    Stayed in June 2024

  • Reviewed: May 20, 2024

    7.0
    It was a one night stay and I got what u needed.
    • Family with young children
    • Room with One King Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location

    Stayed in May 2024

  • Reviewed: March 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Room with One King Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were stiff

    Stayed in March 2024

  • Reviewed: January 12, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Construction

    Staff was very good

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    The room was good, but very few spoke English!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Very few people spoke English!!

    Very clean

    Stayed in December 2023

  • Reviewed: September 23, 2023

    8.0
    Very Good
    • Couple
    • Room with One King Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Construction 😕

    The location was nice.

    Stayed in September 2023

  • Reviewed: April 21, 2023

    7.0
    I'll be back
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    the weed smell in the lobby by the restaurant

    it was suppose to come with my room and it didn't so dont know

    Stayed in March 2023

  • Reviewed: March 16, 2023

    7.0
    Not bad but not great
    • Leisure trip
    • Family with young children
    • Room with One King Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was closed and breakfast was expensive

    The rooms had big TV's

    Stayed in March 2023

  • Reviewed: October 17, 2022

    7.0
    Nice stay in great location
    • Leisure trip
    • Couple
    • Room with One King Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    AIr conditioning did not work the first night, very warm

    Great location comfortable bed great size room

    Stayed in October 2022

  • Reviewed: March 3, 2025

    3.0
    If sleep is what you're after, don't stay here!
    • Leisure trip
    • Couple
    • Room with One King Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Worst stay I've ever had in a motel. I was awakened 3 different times between 10pm and 3:30am by people yelling in the halls.

    The motel is nice. It's clean and we'll appointed. The staff is friendly and helpful.

    Stayed in March 2025

  • Reviewed: August 26, 2024

    10
    Exceptional
    • Couple
    • Deluxe King Room with Walk-In Shower and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There is nothing to dislike Nice place

    It was clean and comfortable and in walking locations to eat it like 15 minutes from all our kids in 3 different locations

    Stayed in August 2024

  • Reviewed: August 12, 2024

    10
    It was great. Will stay there again!
    • Leisure trip
    • Couple
    • Room with Two Queen Beds and Bath Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Nice and clean

    Stayed in August 2024

  • Reviewed: July 4, 2024

    5.0
    Good quick stay. Apart from the amenities not being up to date and some minor construction on the floor above us. It was
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    They advertised having a hot tub. When we checked in we found out they took the hot tub out in a remodel some time ago. We NEED to make sure we update our amenities.

    Great location

    Stayed in July 2024

  • Reviewed: March 2, 2024

    10
    Very clean, quiet, cozy!!
    • Leisure trip
    • Couple
    • Deluxe King Room with Walk-In Shower and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    AMAZING STAY!!!! The staff were very respectful, the breakfast was the BEST hotel breakfast we ever had, the rooms were also very clean!! 10/10

    Stayed in March 2024

  • Reviewed: November 20, 2023

    6.0
    It was adequate.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    It was under renovation at the time. Breakfast was more expensive than the nearby Waffle House for self service and limited options.

    Clean, maid service was high quality.

    Stayed in November 2023

  • Reviewed: November 18, 2023

    5.0
    Very pleasant staff, well appointed room, but deceptive advertising about a nonexistent hot tub.
    • Leisure trip
    • Couple
    • Room with One King Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a choice of three cities we could be staying in the area but we specifically booked DoubleTree by Hilton Springdale, because a hot tub is advertised predominantly on the front page. Yes, the one thing that my 74-year-old wife wants in a hotel is a hot tub by the pool. We booked Oct 27-29 and arrived to find out there is no hot tub. We mentioned to the manager about it and she said the management will not allow them to update the website until all the rest of the renovations are done. They are well aware and had several complaints previously. Yet I’m writing this review three weeks after our stay, and the hot tub is still shown on the Hilton site. So what that tells me is Hilton does not want to spend the money for a temporary website update and would rather lure customers to the hotel with this deceptive advertising. I told the manager when we checked in that we would not be staying the second night.

    Comfortable bed. Nice room. Amenities within the room were good, but there he room faced a Wendy’s drive through with an exceptionally bright light not pointed down but aimed directly at the room. The drapery did not block the light.

    Stayed in October 2023

  • Reviewed: October 31, 2023

    1.0
    Stole my money, charged me for two rooms when I only booked one
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I got charged for two rooms and only booked one

    Stayed in October 2023

  • Reviewed: October 24, 2023

    4.0
    Not up to snuff
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The room was not of the standard of other doubletree's I've stayed. Over due for upgrade/renovation, furniture ware and noticed poorly executed maintenance repairs.

    breakfast over by the time we left.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Room with One King Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room was really worn down. Was not a 4 star hotel. Cracks in plaster. Construction noise.

    Bed was comfortable and clean

    Stayed in August 2023

Showing 1 - 25

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