Reviews of DoubleTree by Hilton Columbus 4 stars
5351 Sidney Simons Boulevard, Columbus, GA 31904, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBeautiful room
They didn't give fresh towels everyday
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location was convenient to everywhere,The breakfast at Houlihans ,the cheese grits awesome,the waitress we had can’t remember her name was awesome and the young man Niko at front desk was so profess and helpful when I called in to help my mother in law before we arrived we will definitely make this our place to stay when we come visit family in Columbus!!!
No microwave in room
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything was good. There was so e construction so it was hit or miss on water and weather wasnt the best so TV reception kept going out. The Em0loyyes are what made the stay Awesome.
Norhing that was in anyones hands. Construction happens and if you have a contact with God about the weather...
Thank you so much for your thoughtful review! We’re glad to hear you had a great stay overall, despite the weather and construction. We're especially happy to know our team helped make your experience awesome—that means a lot to us! We hope to welcome you back under sunnier skies soon!
Thank you so much for your thoughtful review! We’re glad to hear you had a great stay overall, despite the weather and construction. We're especially happy to know our team helped make your experience awesome—that means a lot to us! We … Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewIt was clean
Some of the housekeepers were rude!
Thanks for your feedback! We’re glad the place was clean, but sorry to hear about your experience with some of the housekeepers. That’s definitely not the standard we aim for. We appreciate you letting us know and will work on improving our service.
Thanks for your feedback! We’re glad the place was clean, but sorry to hear about your experience with some of the housekeepers. That’s definitely not the standard we aim for. We appreciate you letting us know and will work on improving our… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe property was good but I had a bedbug in my room
The bedbug in my room
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Please know that we did our best to address the issue promptly to ensure your comfort. We take these matters very seriously and want to assure you that the situation did not go unresolved. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Please know that we did our best to address the issue promptly to ensure your comfort. We take these matters very seriously and want to assure you th… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation to my venue
The air blower that was right outside my room door
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation was good. Staff was super friendly. Clean room.
Stairwells need cleaning more often
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery comfortable beds and clean bathroom
You have to pay for breakfast, in which I didn't eat- cost too high.
Thank you for your feedback regarding value for money. We understand the importance of offering a service that matches our guests' expectations and budget. We are continuously reviewing our pricing and services to ensure we provide the best possible value.
Thank you for your feedback regarding value for money. We understand the importance of offering a service that matches our guests' expectations and budget. We are continuously reviewing our pricing and services to ensure we provide the … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe electric car charger convenient
It was all amazing
We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewThe facilities were not what I would compare to other doubletrees. We waited an hour for our room after 4pm at no fault of front guest services but likely housekeeping. They put us in a used room. Very obviously used; hair was on bathroom floor, comforter, sheet, stains on nightstand, and computer desk, desk was unleveled (looked broken), floor had water marks like a quick mop job but there was still some crumbs near foot of bed. Bathroom was so used. We asked for another room and they moved us immediately. The second room was better, smelled and felt cleaner although still not quite like the doubletree we’ve stayed in all over the country. The one night served its purpose but we probably would not stay there again. The breakfast was awesome. That service was spectacular. For our initial room complaint we received a voucher for breakfast which was much appreciated and they applied our military discount for my husband’s service. Hospitality myself was great, facilities not so much. The housekeepers should actually clean and do this timely before check in time.
Facilities not clean.
We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve.
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewI liked the food and the staffs service was excellent.
I feel the cost of the room should have been discounted more because of longevity to the booking company...
Thank you for your feedback regarding value for money. We understand the importance of offering a service that matches our guests' expectations and budget. We are continuously reviewing our pricing and services to ensure we provide the best possible value.
Thank you for your feedback regarding value for money. We understand the importance of offering a service that matches our guests' expectations and budget. We are continuously reviewing our pricing and services to ensure we provide the … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewCustomer service was beyond phenomenal 👏
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewBreakfast was ok, dining room was very nice
Your positive feedback on our restaurant and bar is greatly appreciated. We're glad you found our food and beverage offerings to your liking and hope to welcome you back for another delightful dining experience.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified review