Reviews of DoubleTree Suites by Hilton Austin Downtown Capitol 4 stars
303 West 15th Street, Austin, TX 78701-1692, United States
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Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewAccommodating staff. Have to request that doesn’t give you a brick wall facing.
Food sucks.
Hello Laura, We regret that we did not fully meet your expectations. If you have any suggestions on how we can improve our menu and accommodations, please share them with us. On a positive note, thank you for taking the time to recognize our team for their service. We wish you well in your travels ahead. Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Laura, We regret that we did not fully meet your expectations. If you have any suggestions on how we can improve our menu and accommodations, please share them with us. On a positive note, thank you for taking the time to recognize ou… Show more
Reviewed: 19 August 2025 · Stayed in May 2025
Verified reviewGreat location! Very comfortable rooms & accommodating staff.
Hello Katlyn, We're so happy to hear that your time with us was perfect for your work trip. Exceptional hospitality and comfort are the cornerstones of our service, and it's wonderful that we could provide that and more! We appreciate your kind words, and we hope to welcome you back again soon! Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Katlyn, We're so happy to hear that your time with us was perfect for your work trip. Exceptional hospitality and comfort are the cornerstones of our service, and it's wonderful that we could provide that and more! We appreciate your… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLoved everything
Nothing
Hello Elizarraraz, It's wonderful to hear that we could provide the best experience during your time with us. Your recognition means a lot to us, and we hope to welcome you back for another lovely stay! Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Elizarraraz, It's wonderful to hear that we could provide the best experience during your time with us. Your recognition means a lot to us, and we hope to welcome you back for another lovely stay! Sincerely, DoubleTree Suites by Hi… Show more
Reviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation and friendliness.
Parking price.
Hello Laura, Thank you for choosing DoubleTree Suites by Hilton Austin Downtown Capitol and for sharing your kind review. We are thrilled you enjoyed our fantastic location and wonderful staff. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We look forward to welcoming you back on future trips to Austin. Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Laura, Thank you for choosing DoubleTree Suites by Hilton Austin Downtown Capitol and for sharing your kind review. We are thrilled you enjoyed our fantastic location and wonderful staff. Please know that most full-service hotels char… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe balcony and the kitchen.
The obligation of valet.
Hello Christina, Thank you for being our guest! We're glad you appreciated details like your room's balcony and kitchen, and we hope they added convenience and comfort to your visit. It's also great that our location and bar further enhanced your time here. We do appreciate your thoughts on our valet parking, however, and have noted your perspective. If your travels bring you back this way, we hope you'll return for an even better stay. Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Christina, Thank you for being our guest! We're glad you appreciated details like your room's balcony and kitchen, and we hope they added convenience and comfort to your visit. It's also great that our location and bar further enhance… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation was beautiful and clean great staff
Need to be a little clearer on breakfast not being included you would think at $250 a night breakfast is included other than that it was great
Hello Betty, Thank you for your kind words about our location and team! We're glad you enjoyed your stay overall. Your feedback about clarity regarding breakfast is also appreciated and will be shared with the team to help improve communication. We look forward to welcoming you back for another great visit! Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Betty, Thank you for your kind words about our location and team! We're glad you enjoyed your stay overall. Your feedback about clarity regarding breakfast is also appreciated and will be shared with the team to help improve communica… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewI love it , great location by the capital
Evething was perfect
Hello, Thank you so much for your review and kind words. We're thrilled to hear that everything was just right and that our location near the Capital made your stay even better. It was such a pleasure having you here, and we hope to welcome you back soon. Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello, Thank you so much for your review and kind words. We're thrilled to hear that everything was just right and that our location near the Capital made your stay even better. It was such a pleasure having you here, and we hope to welcome… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewFront desk was great. Bartender also great. Room and place were very comfortable.
Valet needs some work. Cumbersome and time consuming pick up.
Hello, Thank you for your feedback on your recent stay! We're glad you enjoyed the comfort and great service our team provided. We've noted your comments and will work with our team on improving the valet process. We look forward to welcoming you back to DoubleTree Suites by Hilton Austin Downtown Capitol on your next visit! Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello, Thank you for your feedback on your recent stay! We're glad you enjoyed the comfort and great service our team provided. We've noted your comments and will work with our team on improving the valet process. We look forward to welcomi… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewClean , comfy bed, patio
The $60 parking
Hello Brandon, We appreciated the opportunity to host you at DoubleTree Suites by Hilton Austin Downtown Capitol. It was our pleasure to assign you clean and comfortable accommodations. However, we're sorry you had difficulties with your in-room tv, and we'll certainly look into this further. We're grateful for your feedback and look forward to seeing you again in Austin. Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Brandon, We appreciated the opportunity to host you at DoubleTree Suites by Hilton Austin Downtown Capitol. It was our pleasure to assign you clean and comfortable accommodations. However, we're sorry you had difficulties with your in… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewThe property was extremely clean and room was very spacious.
There was not anything I did not like about the property
Hello Christina, Thank you for choosing to stay with us! We're thrilled to hear that we exceeded your expectations with our impeccable accommodations, and it's wonderful to know that every aspect of your stay was positive. It's rewarding to know we could provide a comfortable and welcoming environment for your visit, and we hope to have the pleasure of welcoming you back whenever your travels bring you back to the area! Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Christina, Thank you for choosing to stay with us! We're thrilled to hear that we exceeded your expectations with our impeccable accommodations, and it's wonderful to know that every aspect of your stay was positive. It's rewarding to… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in February 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewNo hot water... Was no worth the price at all
Hello Porter, Thank you for your feedback. We regret that your experience did not meet expectations, especially due to the hot water issue. Rest assured, your concerns are valued and will be used to ensure improvement for our future guests. Sincerely, DoubleTree Suites by Hilton Austin Downtown Capitol Management Team
Hello Porter, Thank you for your feedback. We regret that your experience did not meet expectations, especially due to the hot water issue. Rest assured, your concerns are valued and will be used to ensure improvement for our future guests.… Show more
Reviewed: 8 January 2025 · Stayed in October 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 December 2024 · Stayed in September 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewClean and comfortable.
Far away from restaurants and shops.
Hello Megan, Thank you for sharing your feedback. It’s great to hear that the cleanliness and comfort of the hotel met your expectations. However, it’s disappointing the location didn't meet your needs. Your comments are appreciated and will be considered as we continually strive to improve the overall guest experience. We hope to welcome you back again in the future. Sincerely, DoubleTree Suites by Hilton Hotel Austin Management Team
Hello Megan, Thank you for sharing your feedback. It’s great to hear that the cleanliness and comfort of the hotel met your expectations. However, it’s disappointing the location didn't meet your needs. Your comments are appreciated and wil… Show more
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewThe room was spacious and clean. The staff were friendly. The hotel is in a convenient location.
I was asked to pay an extra USD200 for incidentals when I arrived for the 3 nights I stayed there. This price was not mentioned when I was booking.
Hello Joel, We always appreciate hearing from our guests. It's great to know that our attention to cleanliness and service impressed you and that our location was ideal for your trip. However, we apologize for any confusion about the incidentals fee. This is not included in reservations made via third-party sites, and this is noted during the booking process. If you're in the area again, please come back to see us. Sincerely, DoubleTree Suites by Hilton Hotel Austin Management Team
Hello Joel, We always appreciate hearing from our guests. It's great to know that our attention to cleanliness and service impressed you and that our location was ideal for your trip. However, we apologize for any confusion about the incide… Show more