Reviews of DoubleTree by Hilton Irvine Spectrum 3 stars
90 Pacifica, Irvine, CA 92618, United States
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Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewThe staff at this Doubletree is pleasant, accommodating and friendly. Tha young women who work up front in the visible areas are the first seen and that is where it all begins. Most of the staff at the Spectrum Doubletree is wonderful! Thank you.
Personnel talking to prospective guests ought not sound so arrogant on the phone as they do. First impressions leave a lasting mark.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewDecent amenities, updated facilities and rooms
Check in process took forever with errors, one person checked me in and then left and I waited 45 min for my room because the staff that was there didn’t know that I was waiting. Every time you go to the front to ask a question you are waiting in a long line. Pillow case on one of the beds was dirty.
Dear Christina, Thank you for sharing your detailed feedback. We’re glad you found the amenities and updated facilities to your liking. We regret the inconvenience caused during the check-in process, the delays in communication, and the cleanliness issue with the pillowcase. Your comments are essential, and we will work on improving efficiency, providing clearer information on parking and facilities, and enhancing staff coordination. We hope to welcome you back for a smoother and more comfortable experience. Thank You, Maggie Zuniga, Front Office Manager
Dear Christina, Thank you for sharing your detailed feedback. We’re glad you found the amenities and updated facilities to your liking. We regret the inconvenience caused during the check-in process, the delays in communication, and the cl… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt’s very near to the shopping mall spectrum
No
Dear Abdullah, Thank you for your review. We’re glad you enjoyed your stay and appreciated our convenient location near the Spectrum shopping mall. It’s wonderful to know everything met your expectations, and we look forward to welcoming you back on your next visit. Thank You, Maggie Zuniga, Front Office Manager
Dear Abdullah, Thank you for your review. We’re glad you enjoyed your stay and appreciated our convenient location near the Spectrum shopping mall. It’s wonderful to know everything met your expectations, and we look forward to welcoming y… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewHad a lot to offer with nice pool, fire tables for cool evening s, live entertainment on weekends and bar/restaurant was very nice.
Dear Guest, Thank you for your feedback. We’re happy to know you had an enjoyable stay and appreciated the amenities, including the pool, fire tables, live weekend entertainment, and our bar and restaurant. We look forward to hosting you again soon. Thank You, Maggie Zuniga, Front Office Manager
Dear Guest, Thank you for your feedback. We’re happy to know you had an enjoyable stay and appreciated the amenities, including the pool, fire tables, live weekend entertainment, and our bar and restaurant. We look forward to hosting you a… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewStaff were great - breakfast very good
The rooms desperately need uplifting and renewing. Rooms are dull and musty and old. Not worth the money paid. Staff were great - breakfast very good - but the rooms and hotel fell very short
Dear Valerie, Thank you for your honest feedback. We’re pleased to hear that our staff and breakfast made a positive impression, but we’re sorry the room condition did not meet your expectations. Your comments regarding the need for updates are taken seriously and will be shared with our management team. We appreciate your input as it helps us work toward improving the overall guest experience. Thank You, Maggie Zuniga, Front Office Manager
Dear Valerie, Thank you for your honest feedback. We’re pleased to hear that our staff and breakfast made a positive impression, but we’re sorry the room condition did not meet your expectations. Your comments regarding the need for update… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewClean! Easy check in! Great people at the front desk!
Dear Brandon, Thank you for your excellent review! We're so glad you found the hotel clean, check-in easy, and our front desk team welcoming. We truly appreciate your kind words and look forward to hosting you again soon! Thank You, Maggie Zuniga, Front Office Manager
Dear Brandon, Thank you for your excellent review! We're so glad you found the hotel clean, check-in easy, and our front desk team welcoming. We truly appreciate your kind words and look forward to hosting you again soon! Thank You, M… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewBreakfast was ok.
I had no hot water
Dear Conchita, Thank you for your feedback. We’re genuinely sorry to hear about the hot water issue during your stay—that’s certainly not the experience we aim to provide. We appreciate you bringing it to our attention and will work to ensure it’s addressed promptly. We're glad to know you found the rest of your stay enjoyable, and we hope to have the opportunity to welcome you back for a more comfortable experience. Sincerely, Maggie Zuniga, Front Office Manager
Dear Conchita, Thank you for your feedback. We’re genuinely sorry to hear about the hot water issue during your stay—that’s certainly not the experience we aim to provide. We appreciate you bringing it to our attention and will work to ens… Show more
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewFriendly welcome
Didn't get a receipt fornthe stay. Then requested two ways and have received no response
Dear Mills, We apologize for the inconvenience regarding your receipt. This is not the level of service we aim to provide. Please contact us directly at the front desk or via email, and we’ll make sure your receipt is sent to you promptly. We appreciate your patience and hope to resolve this quickly. Sincerely, Maggie Zuniga, Front Office Manager
Dear Mills, We apologize for the inconvenience regarding your receipt. This is not the level of service we aim to provide. Please contact us directly at the front desk or via email, and we’ll make sure your receipt is sent to you promptly.… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewStaff was professional and courteous.
Nothing
Dear Teresa, Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff to be professional and courteous. Providing warm and attentive service is very important to us, and your kind words mean a lot to the team. We appreciate your visit and hope to have the pleasure of welcoming you back again soon for an even better experience. Your satisfaction is always our top priority. Thank You, Maggie Zuniga, Front Office Manager
Dear Teresa, Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff to be professional and courteous. Providing warm and attentive service is very important to us, and your kind words mean a lot… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewClean good location
The $30 a night parking even for Hilton Rewards members. Not being told by breakfast wasn't included and then find out it was $37 for nothing.
Dear Chris, Thank you for sharing your feedback. We're glad to hear you enjoyed the cleanliness and convenient location. We sincerely apologize for the lack of transparency regarding parking fees and breakfast pricing. We understand how frustrating unexpected charges can be and will work to ensure our communication at check-in and during booking is more detailed. Your comments are valuable and will be shared with our team to help improve future guest experiences. We hope to have another opportunity to provide you with a smoother and more informed stay in the future. Thank you again for bringing this to our attention. Thank You, Maggie Zuniga, Front Office Manager
Dear Chris, Thank you for sharing your feedback. We're glad to hear you enjoyed the cleanliness and convenient location. We sincerely apologize for the lack of transparency regarding parking fees and breakfast pricing. We understand… Show more