Reviews of DoubleTree by Hilton Missoula Edgewater 4 stars

The location is amazing

No cleaning services for the room even though we requested it. The restaurant refused to serve us food even though the kitchen wasn’t to close for another 45 minutes.

I would Ike to have known of major construction outside our window and yet we paid full price for the room.

Heat system did not work well at all.

Contemporary feel

It's Summer - and it didn't explicitly say on the site that the hotel was under renovation and the pool was closed. We booked specifically for the outdoor pool.

Location next to the river. Good food and restaurant staff were great.

Key system was down. Room smelled of stale cigarette smoke. Not good value. More like a motel.

We like the rooms over the river/creek

Under construction and rooms and dining areas need renovation

We loved the location and the river view. It was perfect for walking between downtown and the university.

One of the reasons we booked this hotel was for the heated pool. We were very sad to learn the hotel is under construction and there is no pool at the moment. We would have appreciated some mention of this when booking or in the weeks leading up to the reservation.

Location is good.

My room was a junior suite. The room was large but void of furniture, very strange looking and feel. I asked at check in for a room away from the elevator and ice machine. My room was adjacent to the elevator. Like sleeping below a subway every time it was used. After the first night I asked the front desk to be moved. They refused since I booked my stay through a third party.

Great location, comfortable rooms.

The view of the river

I travel to Missoula once a year. I always Dine at the Finn and really enjoy it. I took my sister and talked up Double Tree. Made my reservation many months ago. Did not know it would be under construction, causing many inconvenience. The lobby was closed, no bathroom available in the restaurant. No gym, they did offer passes to a gym you can walk to. No hot tub.. Our room was nice however during our week stay was not cleaned only the beds were made and towels changed. Surfaces were not cleaned, empty tissue box was not replaced only a stack of tissue in plastic left in bathroom. I was so disappointed. At check out I asked if I could get any discount for the inconvenience caused by the construction and was told NO. No conversation. This is the first Missoula trip staying at you hotel. I was so excited to stay there.very disappointing.

WOW! Our stay at the DoubleTree was above and beyond any hotel I've booked. The staff knew we were coming to Missoula to take my son to see the Harlem Globetrotters for his 10th birthday, so they had a basketball, his favorite treat (Milk duds), and a thoughtful birthday note waiting in the room for us when we arrived. He was shocked and thrilled and got his ball signed by all the players at the show. THANK YOU to the kind and hardworking staff that made this the most special birthday he will remember forever! (PS: the rooms were beautiful, and the views stunning). We will be lifelong DoubleTree loyalists and can’t want to visit again.

The restaurant is very nice, the waitress could have been better.

The river view