Newer updates would have been nice. But very clean and comfortable!

The management and staff were absolutely to amazing!

Stayed in August 2025

There was an empty beer can on the sidewalk outside, loud customers using inappropriate and crude language outside of the hotel, duct tape used to keep the carpet down, and a cracked tile in the shower.

The staff were friendly and the check-in/out process was simple. The rooms were clean and the hotel was in a great location.

Stayed in August 2025

all are fine, not sure hotel has provided breakfast in the morning.

Excellent and it is great experience

Stayed in July 2025

There were youth sports teams. It was hard to get through the lobby and hallways attached to the lobby. The kids played on all four elevators and made it difficult to get one to use for legitimate purposes.

I didn’t have breakfast. I liked that there was a full service Starbucks.

Stayed in June 2025

A restaurant/ bar

No breakfast, only overpriced Starbucks we had to leave the hotel to find meals

Stayed in June 2025

Our bathroom sink was clogged and hotel is a little outdated but overall pretty nice place

Front desk staff was very friendly at check in

Stayed in June 2025

Nothing to report.

The breakfast kitchen was excellent on their food orders. We ate breakfast both mornings we were there at the hotel.

Stayed in May 2025

Everything was above and beyond for what we needed! Great location and close to the family we were visiting. The warm cookies were AWESOME! We will stay again and let other family visiting KC to stay here as well.

Stayed in January 2025

charge for parking charge for bottled water

breakfast was not included, coffee at Starbucks was lukewarm and expensive

Stayed in December 2024

Noisy kids in the hall until 2am. Added billing for parking after being highly taxed for being in Overland Park. Seriously, so many add on taxes and fees. Just pile on with parking, too! Also, a shower is not wheelchair accessible when it's in a bathtub...

The beds were really good.

Stayed in July 2024

Noisy .parking 10 dollars per day and the lot was rough.

Convenient

Stayed in July 2024

The facilities are definitely worn and old. Could use TONS of upgrades. Pool light was hanging out of the hole, elevators were out of commission so were using the service elevators.. Whole pool/sauna/hot tub area not the best shape but they tried to keep it clean atleast. Did find someone's gross fake eyelash set on our sink vanity 😳

They had a sauna which was nice. The staff was very friendy.

Stayed in November 2023

Elevator was down for remodeling. We had to use the service elevator. Not good. Room was not completely clean. Bathroom didn’t drain properly.

Location and common areas. Starbucks in lobby. Great staff. Beautiful walking trail nearby. Great location.

Stayed in November 2023

The charge for parking.

Neat and clean.

Stayed in October 2023

Location

Stayed in September 2023

The bed was not comfortable.

The staff they were great

Stayed in September 2023

The elevators were being fixed or whatever so we all had to use the freight non ac one. The pool was overrun with small kids

The restaurant served a decent meal with friendly service. The showers were awesome

Stayed in August 2023

Main elevators down

Very nice hotel. Close to Dr. office. Nice cafe and bar in lobby.

Stayed in August 2023

Room was run down, we also had to take the freight elevator bc the guest elevators weren’t working.

Conveniently located

Stayed in July 2023

the tub did not drain well, BUT hotel staff quickly fixed it!!

clean, location, the cookies….most of all, the staff was exceptionally friendly and welcoming!! 10/10!

Stayed in June 2023

Beds were lumpy- no microwaves in rooms

I really liked the staff

Stayed in March 2023

Glad I didn't pay $20 a person for breakfast, didn't look like it was worth the $20.

The hotel overall was good and clean room.

Stayed in November 2022

No refrigerater Screaming unsupervised kids No included water for coffee...$3 a bottle? Only one desk clerk at busiest time.

The room was nice and staff. Good location. Yummy warm cookie.

Stayed in October 2022

The facility was in ill repair. The carpet in our room was filthy. The free water for members, $3.00 for us, had an unidentifiable piece of possibly a raisin stuck to the side. Walls had patches which could have used some paint to cover them. When we left for dinner, we closed the door and the ceiling light above the door fell out of the ceiling missing my husband's head by inches. We had just driven 9 hours and really didn't feel like dealing with these kinds of problems. We reported these things to the front desk and were given a new room. Of course that meant moving our things and delaying dinner. The second room was not much better. The tub spout was coming out of the wall and only half the water came out of the shower. Half just ran out of the spout. This room also needed a major update. We also asked several employees and read online about free breakfast. No one could give us an answer. It was unclear if every paying guest would receive a free breakfast or if you needed to be a member. We skipped it, even though we feel "free" breakfast is included in the high price of the room. Parking lot is a disaster. What a joke to charge $10 for an unsecured lot full of potholes! In the morning we spoke to a very nice employee at the desk. We told her about our stay and she was very sympathetic. She didn't see any note about the light hanging from a wire above the door in our first room. Wondering if anyone went up to fix that. Dangerous. The desk clerk asked what she could do to make up for our disappointing stay and promised to make things right. We have since received a discount for our stay. We appreciate the Double Tree following through and making an adjustment. The property needs some real improvement. The price for our room was higher than any other on our trip and definitely the worst. You need to spend some money on that property. It takes money to make money. I can't imagine anyone being a repeat guest.

Location

Stayed in August 2025