That they were honest about the shuttle

They sent an email confirming a shuttle to the airport at 4:45. The day of no shuttle we had to take a taxi

Stayed in August 2025

aircon was a little tired and loud.

Very fast check in, helpful staff. Large room, lot of space, clean

Stayed in August 2025

They are now charging $10 a day for Parking

Convenience to airport

Stayed in July 2025

Very dusty and smelled like smoke in our room and caked my son to have an asthma attack. Also the male clerk was very curt and unfriendly.

Location and the front desk female staff were very well ong upon arrival.

Stayed in July 2025

$100 deposit. And extra charge for parking.

Clean facilities, fast check in.

Stayed in July 2025

The bathroom door won’t stay open. Keep closing on you.

Location and price

Stayed in July 2025

Older facility

Location

Stayed in July 2025

Breakfast is not complimentary.

The rooms!

Stayed in May 2025

Restaurant had limited menu. Mostly bar food. Some towels were rough. Need to cull those out and replace with softer ones. Phone in room 605 was dead. Need working phone. I had to use my cell to call front desk. Light on desk did not work

Staff are excellent. Beds comfortable.

Stayed in April 2025

Lighting was very dim

Stayed in February 2025

Rooms are always super clean. The cleaning staff and maintenance are always on top of things if you need any assistance. Rooms are starting to develop a roach problem and I am noticing the fixtures in some rooms are broken and the carpet in my room this past visit smelled really bad near the bed. There needs to be a refurbishment to the majority of the rooms as they are showing age. The new parking system is awful. They fleece you enough with a very high room charge then hit you again with a parking fee, daily. It’s quite insulting. Especially being that this is a franchise Hilton not a real one. In all my travels around the world, (with exception to Island resorts and Disney), Ive never seen a Hilton that charges for parking. Other than those things, I really enjoy the hotel.

I love the staff. Camille at the front desk is always pleasant, and super nice to talk to. Just love her… Diane also is a newer front desk staff who is also quite lovely. Ken at the bar is my go to after having a long day at work. Food menu has changed which I am not too happy about cause they got rid of some popular items but I guess with new food n bev mgr that’s to be expected. Overall, usually a great experience. I’ll always make this hotel my first choice simply cause I love seeing the smiling faces I’ve become accustomed to seeing upon arrival.

Stayed in February 2025

The shuttle service and the nicely firm mattress.

Stayed in December 2024

To be honest, for the amount of money we paid for a room, I was expecting more. The room was a king size bedroom, but it was so small. The bathroom also was very small no room to move around in. But overall it was very clean. I will be staying again.

Stayed in December 2024

The pullout sofa is extremely uncomfortable, like sleeping in a cardboard box. so if you have to use it just sleep on the floor. Also,I would have loved a microwave in the room instead of bringing to the main lobby to heat up. Also, bring your own drinks and snacks- the market is very expensive- $4 for a .25cent bag of chips. There is a wawa down the road.

The staff was very nice and helpful.The location is 1 mile from the airport. It was very close to the Grandmarket which has lots of restaurants to eat from which we enjoyed. Also, the hotel complimentary warm cookie was amazing so good. The pool area is outdoors, so we didn't get to enjoy it this time due to chilly weather. FYI it's 4-6ft for those who have little kiddos

Stayed in December 2024

No cappuccino

Stayed in October 2024

The people at the front desk, ranged in friendliness from not so great to really great

Great location to West Palm 🏖️ Beach airport only a seven minute shut

Stayed in September 2024

Some parts of facility needs repair and 5 fire alams going off no microwave

Breakfast was good location was convenient

Stayed in July 2024

No towels in the bathroom after a 5 pm check in

ease of check in with the app

Stayed in July 2024

The bathroom was small the toilet sat to low like it was made for kids was hard to get off of it.

The room size

Stayed in June 2024

I recommend asking for an Odd number room to avoid highway noise. I had to move rooms. The elevators seemed unusually slow. I would have liked a better cup of coffee in the room. The closet had an musty oder and made my cloths smell which sucked because I was on a work trip meeting with clients. I didnt have time to go buy detergent and use the laundry machines on site. Parking is not free.

I stayed 2 nights and was not there most of the time. I liked the restaurant. The staff was friendly and responsive to questions or needs. They give out warm cookies to guests. The hotel is modern and updated. The showers have good water pressure and plenty of hot water.

Stayed in June 2024

The rooms was musky and the bathroom need a good cleaning and the the toilet was not working properly

It was close to the airport and my destination

Stayed in May 2024

The room has a funny smell

It was clean, staff was friendly

Stayed in May 2024

in the bathroom downstairs there were dead cockroaches.

staff was great, room was clean and good size, gym was clean

Stayed in March 2024

Room not cleaned on day two. Two days no hot water and the ice machine on floor 2was full of mold. All issues were reported

Great

Stayed in February 2024