1808 South Australian Avenue, West Palm Beach, FL 33409, United States of America
#67 of 120 hotels in West Palm Beach
Guests' ChoiceBased on 751 hotel reviews
7.5Cleanliness
7.9
Comfort
7.9
Location
8.4
Facilities
7.6
Staff
8.2
Value for money
7.4
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 6, 2022
Casondra
United States of AmericaI felt like the room wasn’t as clean as I would like. There was old food under the couch
Stayed in July 2022
Reviewed: July 6, 2022
Brandy
United States of AmericaThe location of the hotel was great. It was easy access to the shopping plazas.
Stayed in July 2022
Reviewed: July 5, 2022
Merrily
United States of Americashuttle service stopped at 11 pm and our flight didn’t arrive til 1130 pm
close to the airport
Stayed in June 2022
Reviewed: July 3, 2022
Hiep
United States of AmericaRoom was not ready when checked on. No towels etc
Location - near the airport
Stayed in June 2022
Reviewed: June 30, 2022
Roxi
United States of AmericaCable didn’t work well. Could tell things were starting to get worn out. Looking older.
Clean
Stayed in June 2022
Reviewed: June 27, 2022
Ashley
United States of Americano free breakfast during stay was kind of hoping to get that during my stay room could have been better maintained when I checked in but the maintenance was on top of it when I told them
beautiful view nice staff
Stayed in June 2022
Reviewed: June 27, 2022
Jennifer
United States of Americanothing -
staff so friendly!
Stayed in June 2022
Reviewed: June 20, 2022
Madelyn
United States of AmericaROOM WAS SMALLER THEN WHAT I THOUGHT. BATHROOM WAS SMALL. NO MICROWAVE. RUG FELT STICKY.
STAFF WAS VERY PLEASENT AND AVAILABILITY OF LATER DINNER.
Stayed in June 2022
Reviewed: June 20, 2022
Iris
United States of AmericaThe smell of the hallways and room was not pleasant. It smelled old.
The location was great, in close proximity to everything you need.
Stayed in June 2022
Reviewed: June 18, 2022
Edisson
United States of AmericaThe AC, the control on the wall was not working. I could not adjust the temperature of the room.
Stayed in June 2022
Reviewed: June 17, 2022
Rachel
United States of AmericaYou could hear straight through the walls and hear the neighbors next door. There were stains on the side of the night table. The room had a slightly musty/weird smell to it.
I was upgraded to a suite room for free because I had asked to be placed far away from the elevator. The room was large with a king bed and couch. It was fine for one night if you needed to be near the airport!
Stayed in June 2022
Reviewed: June 14, 2022
Cherie
United States of AmericaMold in shower, dirty linens on sofa bed, bathroom smelled like cigar smoke, repairs needed
Location , friendly front desk staff
Stayed in June 2022
Reviewed: June 14, 2022
Emmeli
United States of AmericaI actually liked the way the building looked I know that sounds weird lol.
Stayed in June 2022
Reviewed: June 10, 2022
Aleisa
United States of AmericaThe girl at the front desk was rude, the fridge wasn't plugged in, which spoiled our food, and they double charged my card also. 😑
The location was great, and the shuttle service was very helpful for dinner and shopping.
Stayed in June 2022
Reviewed: May 23, 2022
Mercedes
United States of Americasmelled terrible the whole time.
Stayed in May 2022
Reviewed: May 21, 2022
Maria
United States of Americathe bathroom was small . i asked to be switched to a stand up shower room and they said no
Stayed in May 2022
Reviewed: May 9, 2022
Michelle
United States of AmericaThere’s no longer a free continental breakfast (we were aware of this) but the pastry options were sub par. Paid $5 for a muffin that could’ve put a hole in the wall lol Also, when asked for additional linens they said they’d be up in 10 minutes (no big deal) they didn’t come for about 15 minutes. We decided to just go down & grab them ourselves which did not include a. Lanier for the pull out bed. But we fixed that as well.
Great customer service, everyone always seemed happy to help & accomodating to our needs.
Stayed in May 2022
Reviewed: May 6, 2022
Fiona
CanadaThe decor and paint was a little tired - the bottom of the bathroom door was crumbling.
The location was ideal - close to the airport and close to downtown
Stayed in May 2022
Reviewed: May 2, 2022
Kendall
United States of AmericaBreakfast was pretty bad. Cold potatoes, wilted bacon, etc.
Location was great. Room was comfortable.
Stayed in April 2022
Reviewed: May 2, 2022
Marjorie
United States of AmericaMore options in the restaurant menu.
Stayed in May 2022
Reviewed: April 30, 2022
Nick
United States of AmericaI was not able to receive a statement from the desk at discharge and was further unable to get a receipt from booking.com. Question why would I use booking.com again. If anyone reads this send my receipt to my email. Making it difficult forThe customer is not good business
Pleasant staff.Location.Friendly
Stayed in April 2022
Reviewed: April 13, 2022
Jeff
United States of AmericaThe view from the room was great the beds were comfy and the ac was super cold just the way I like it
Stayed in April 2022
Reviewed: March 20, 2022
Adenike
United KingdomThe carpet, furniture and decor need updating the Ice dispenser on 5th floor is broken
The room and premises were clean
Stayed in March 2022
Reviewed: March 7, 2022
Brenda
United States of Americait was old and needs an update. there was a gash in the wall , the toilet tank was loose , the mattress needed to be replaced
it was close to the airport
Stayed in March 2022
Reviewed: February 27, 2022
Peter
United States of AmericaThere wasn't anything to dislike.
Everything was as it should be, clean, comfortable, and friendly staff.
Stayed in February 2022
Albufeira, Portugal
Lake Louise, Canada
Medellín, Colombia
Palermo, Italy
Santarém, Portugal
Međugorje, Bosnia-Herzegovina
Peille, France
London, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content