Reviews of Bend Inn & Suites 2 stars
437 Northeast 3rd Street, Bend, OR 97701, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was excellent--spacious and clean. The staff was very helpful.
Behind the hotel is a homeless shelter and when we first arrived at the hotel we were a little apprehensive about the neighborhood, but nothing bad happened.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe staff was nice and location perfect
Bathroom smelled of smoke Walls dirty, had something dried that was dripping down wall. Towels one had poop or mascara all over it. Mattresses were so uncomfortable. Bathroom floors need a good cleaning, dirt built up in corners and tile black with dirt.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was friendly. Easy to check in and out. Did not get the chance to use the pool but it is heated to 85 degrees or something and looked clean.
Not the cleanest hotel ever. There was a large yellow wet looking stain on the ceiling above my bed which made me nervous all night. Apparently they are anti marijuana. It didn't affect my stay, but it seemed odd considering it is legal in the state, but they had signs everywhere about it. The bathroom could use an update also.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was very accommodating and friendly. Rooms were clean
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location is very convenient. I appreciated the strict smoking policy. My room was very clean when I arrived, and it was kept very clean, housekeeping did a great job. One night someone was popping off in the parking lot, and the hotel employee who confronted him and politely told him to leave handled herself like a boss.
Housekeeping has an extra hour to clean rooms beyond when check-in time starts, so someone who tried to check-in behind me was told there were no clean rooms available yet and to come back later. I feel like that's kind of an important thing to know, that you may not be able to check into your room until 4PM. The staff were very nice, but disorganized. The noise from the vehicles on the street was often very loud, but that can be mitigated with earplugs. The bed was uncomfortable, I woke up with back pain. I'm unhappy with myself that I didn't catch that multiple previous reviews stated that the beds are uncomfortable. I want to be able to sleep well so that I can fully enjoy my days, so I wouldn't stay here again.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room was affordable and in a good location.
Nobody answered the front desk phone after 5 attempts to reach them. House keeping knocked on our door at 9:45 AM even with the privacy card out. Bathroom smelled a little like pee and the comforter was paper thin with no extra bedding.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNoisy
Dear Douglas, We’re sorry to hear that noise impacted your stay. We strive to provide a peaceful environment for all our guests, and we will address this issue to ensure a quieter experience for future visits. We appreciate you sharing your thoughts and hope to provide a more restful stay next time. Sincerely, Hotel Manager
Dear Douglas, We’re sorry to hear that noise impacted your stay. We strive to provide a peaceful environment for all our guests, and we will address this issue to ensure a quieter experience for future visits. We appreciate you sharing you… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNext to Laurie’s
Huge homeless camp on the street behind the motel. Police were called and showed up in force when several were about to start a physical altercation. Dogs were fighting as well. Activity seemed like it was 24 hours a day. Was very cautious about opening the bathroom window that faced this street.
Dear Randy, We sincerely apologize for the concerns you encountered during your stay, including the surrounding noise and safety issues. This is certainly not the atmosphere we want our guests to experience, and we will review this with our team to improve security and guest comfort. We appreciate your feedback and hope to offer you a more peaceful and secure environment in the future. Sincerely, Hotel Manager
Dear Randy, We sincerely apologize for the concerns you encountered during your stay, including the surrounding noise and safety issues. This is certainly not the atmosphere we want our guests to experience, and we will review this with o… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewCouldn’t get connected to Netflix
Dear Guest, We apologize for the trouble you had connecting to Netflix during your stay. We understand how important entertainment options are, and we’ll work to ensure that our technology and connectivity are working smoothly for future guests. We appreciate you bringing this to our attention and hope to provide a better experience next time. Sincerely, Hotel Manager
Dear Guest, We apologize for the trouble you had connecting to Netflix during your stay. We understand how important entertainment options are, and we’ll work to ensure that our technology and connectivity are working smoothly for future g… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewDear Alison, Thank you for your kind feedback! We're so glad to hear that you found our staff friendly. Providing excellent service is important to us, and we appreciate you recognizing their efforts. We look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager
Dear Alison, Thank you for your kind feedback! We're so glad to hear that you found our staff friendly. Providing excellent service is important to us, and we appreciate you recognizing their efforts. We look forward to welcoming you b… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThis was our return trip here. Good experience the 1st time so came back
That we were able to use pool before we left, it wasn't open yet had to get on the road. We enjoyed it so much the 1st time
Dear Brian, Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first stay with us and decided to return. We’re sorry you weren’t able to enjoy the pool this time before leaving, but we’re happy to know you had a good experience overall. We look forward to welcoming you back for another great visit in the future, hopefully with some time to enjoy the pool! Sincerely, Hotel Manager
Dear Brian, Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first stay with us and decided to return. We’re sorry you weren’t able to enjoy the pool this time before leaving, but we’re happy to know… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe service was great, I accidentally booked the wrong dates for a concert I was going to and the lovely lady at the front desk helped me figure it out and helped me refund some of the money back although I was considered a 'no show' for the first night! She went out of her way to call the manager and I was super thankful as it was practically sold out and she got me some place to sleep for the night!
Dear Jessica, Thank you for sharing such a kind feedback. We are thrilled to hear how our front desk team went above and beyond to assist you during a stressful situation. It is wonderful that their dedication and care helped you secure a comfortable stay despite the booking challenge. Stories like yours highlight the commitment of our staff to ensuring guests feel supported and taken care of. We are grateful for your recommendation and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Manager
Dear Jessica, Thank you for sharing such a kind feedback. We are thrilled to hear how our front desk team went above and beyond to assist you during a stressful situation. It is wonderful that their dedication and care helped you secure a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location for a weekend in Bend. Will stay here again. Everything was clean
Dear Valerie, Thank you for your positive feedback! We're delighted to hear that you had a great stay and found the location perfect for your weekend in Bend. We look forward to welcoming you again for another clean and enjoyable experience! Sincerely, Hotel Manager
Dear Valerie, Thank you for your positive feedback! We're delighted to hear that you had a great stay and found the location perfect for your weekend in Bend. We look forward to welcoming you again for another clean and enjoyable exper… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe staff were kind and always willing to help out
Beds were slightly uncomfortable but the staff provided us with more pillows which made it much better
Dear Iain, Thank you for your feedback. We're glad to hear that our staff made a positive impression and were helpful during your stay. We appreciate your understanding regarding the bed comfort, and we're happy to know the extra pillows improved your experience. Your feedback is important to us, and we hope to provide an even better stay on your next visit. Sincerely, Hotel Manager
Dear Iain, Thank you for your feedback. We're glad to hear that our staff made a positive impression and were helpful during your stay. We appreciate your understanding regarding the bed comfort, and we're happy to know the extra … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewHelpful staff.
Uncomfortable bed. Old motel on noisy road. Air conditioner was excessively loud so very little sleep.
Dear John, Thank you for your feedback. We’re glad to hear that our staff was helpful. However, we apologize for the discomfort caused by the bed, noise, and the loud air conditioner. We understand how important a peaceful environment is for a good night's rest, and we’ll work on improving these aspects to enhance our guests' experience. We appreciate your input and hope to offer a more comfortable stay in the future. Sincerely, Hotel Manager
Dear John, Thank you for your feedback. We’re glad to hear that our staff was helpful. However, we apologize for the discomfort caused by the bed, noise, and the loud air conditioner. We understand how important a peaceful environment is f… Show more