Reviews of OYO Hotel Chehalis I-5 South 2 stars
122 Interstate Avenue, Chehalis, WA 98532, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location and staff was nice
The bedding looked stained. The hot water didn’t work. There was a used hand towel and hair in the shower. It was pretty gross. But I was to exhausted from a long day of driving to ask for a refund.
Dear Guest, Thank you for sharing your feedback with us. We understand how frustrating it must have been to encounter these issues after a long day of driving. We sincerely apologize for the inconvenience caused by the stained bedding, non-functional hot water, and the condition of the shower. Please rest assured that we have already informed our housekeeping and maintenance teams to ensure these issues are resolved immediately. We appreciate your kind words about our location and staff, and we are committed to improving your experience. Should you need any further assistance, please don't hesitate to contact us at ota.escalations@oyorooms.com. We will be more than happy to assist you further. Thank you for choosing OYO, and we hope to serve you better in the future. Team OYO
Dear Guest, Thank you for sharing your feedback with us. We understand how frustrating it must have been to encounter these issues after a long day of driving. We sincerely apologize for the inconvenience caused by the stained bedding, non… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff was pleasant but could not help me due to being busy. Hotel needs a serious clean and some upgradeds.
Black mold. Tilex works amazing please use it!
Dear Lavette, Thank you for your feedback. We’re sorry to hear about the cleanliness concerns you experienced. Your comments have been noted, and we will work with our team to address them immediately. – OYO Chehalis Team
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe lady at the desk was nice
Our room wasnt ready after 3pm The area seemed sketchy, there was a 100 dollar "security deposit" on top of the room fee, and although the hotel listing says pet friendly it was clearly posted that cats weren't not allowed. Thats not pet friendly. And on top of all this they're trying to not give me a refund. So dont waste your time or money. Just go to the Best Western across the road.
Dear Emily, Thank you for your feedback. We apologize for the delayed room readiness and any confusion about our pet policy and fees. We are sorry you felt let down and appreciate you sharing your concerns. Best Regards, OYO Hotel Chehalis Team
Dear Emily, Thank you for your feedback. We apologize for the delayed room readiness and any confusion about our pet policy and fees. We are sorry you felt let down and appreciate you sharing your concerns. Best Regards, OYO Hotel Chehalis … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe hotel was on I5
I knew this was a budget motel going into it but I wasn’t expecting how disgusting my room was. It smelled like someone had just been in there smoking a pack of cigarettes. It was dirty and various things were broken and very old/run down. I didn’t feel comfortable staying in my room so I stayed in my sister’s room which wasn’t much better. No cigarette smell but still run down and very dirty. Cigarette holes in the sheets as well as visible dirt. This might in the top 3 worst hotels I’ve stayed at. The woman at the desk was understanding and very nice.
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay. We understand how important a clean and comfortable environment is, and we are sorry for the cigarette smell and cleanliness issues you encountered. Please be assured that we are investigating these matters and will take corrective actions to ensure they do not happen again. We appreciate your kind words about our front desk staff, and we will pass on your compliments to them. We hope you will consider giving us another opportunity to serve you better in the future. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay. We understand how important a clean and comfortable environment is, and we are sorry for the c… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewDirty linens, there was a spot on the floor where it felt like I was going to fall thru, the room smelled like it was closed up for years.
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience and the issues you encountered with the cleanliness, safety, and odor in your room. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention. Please know that we take such matters seriously and are committed to addressing them promptly. We would like to investigate this further and ensure it is resolved. Kindly reach out to us at ota.escalations@oyorooms.com so we can assist you directly. Thank you for your patience and understanding. Sincerely, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience and the issues you encountered with the cleanliness, safety, and odor in your room. This is not the standard we strive to upho… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe bed was completely shot, you went right to the bottom. The flooring was coming up and apart. Also peeling away from the bath tub and filthy. Worse experience in a hotel I’ve ever had. If it hadn’t been so late we would have gotten our money back and left !
Dear Guest, We are truly sorry to hear about your recent experience with us. It is concerning to learn about the issues you faced with the bed, flooring, and bathroom cleanliness. This is not the standard we strive to uphold, and we apologize for any discomfort caused during your stay. Please know that your feedback is important to us, and we are taking immediate steps to address these concerns. We would appreciate the opportunity to make things right. Kindly reach out to us at ota.escalations@oyorooms.com so we can assist you further. Thank you for bringing this to our attention. Sincerely, Team OYO
Dear Guest, We are truly sorry to hear about your recent experience with us. It is concerning to learn about the issues you faced with the bed, flooring, and bathroom cleanliness. This is not the standard we strive to uphold, and we apolog… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe rooms are old but still clean. They are well maintained
The noise from the highway.
Dear Tianyun, Thank you for your feedback. We’re pleased you found the rooms clean and well maintained. We apologize for any inconvenience caused by highway noise and appreciate your understanding. Sincerely, OYO Hotel Chehalis I-5 South
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewnothing
it was filled with safety hazards, uncleanliness, and solicitation
Dear Guest, Thank you for sharing your feedback with us. We are deeply concerned to hear about the safety hazards, uncleanliness, and solicitation you encountered during your stay. This is not the experience we aim to provide our guests, and we sincerely apologize for any discomfort caused. Please be assured that we take these matters seriously and are committed to addressing them promptly. We would appreciate the opportunity to discuss this further and ensure a resolution. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details. Thank you for bringing this to our attention. Sincerely, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are deeply concerned to hear about the safety hazards, uncleanliness, and solicitation you encountered during your stay. This is not the experience we aim to provide our guests, a… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe bed was comfortable, and the air conditioning worked. I was only there to sleep overnight and leave in the morning.
There were holes in the wall and a large wet looking stain on the chair in the room.
Dear Guest, Thank you for sharing your experience with us. We're glad to hear that you found the bed comfortable and the air conditioning satisfactory during your stay. However, we understand how important a well-maintained room is for a comfortable stay, and we're sorry to hear about the issues you encountered with the room's condition. Please be assured that we are taking immediate steps to address these issues with our maintenance team to enhance the quality of our accommodations. Your feedback is invaluable in helping us improve our services. If you have any further concerns or need assistance, feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO. We hope to have the opportunity to serve you better in the future. Team OYO
Dear Guest, Thank you for sharing your experience with us. We're glad to hear that you found the bed comfortable and the air conditioning satisfactory during your stay. However, we understand how important a well-maintained room is for a c… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewWe were going to stay at this location but when we opened the room it was extra dirty and smelled like piss. we ended up staying across the street at the best western. still trying to get a refund as the charge me card even thou we did not stay.
Dear Guest, We sincerely apologize for the experience you encountered during your recent visit. It is concerning to hear about the cleanliness issues and the unpleasant odor in the room, which led to your decision not to stay. We understand your frustration regarding the charge and are committed to resolving this matter promptly. Please reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will assist you in processing your refund as quickly as possible. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Team OYO
Dear Guest, We sincerely apologize for the experience you encountered during your recent visit. It is concerning to hear about the cleanliness issues and the unpleasant odor in the room, which led to your decision not to stay. We understan… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewWe were able to book last minute and it was the lowest price that we could find. The location is near the freeway.
The bathroom was in bad shape. Especially the door! The bedding was too lightweight. We paid for a double queen and got a single. It was overpriced!
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding receiving a single room instead of the double queen you booked. We understand how disappointing it must have been to not receive the room you expected. We are currently reviewing our booking process to prevent such errors in the future. Additionally, we are addressing the concerns about the bathroom condition and bedding to enhance our guest experience. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We value your feedback and hope to have the opportunity to serve you better in the future. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding receiving a single room instead of the double queen you booked. We understand ho… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewPrevious users smoked in the room but it was given us as non smoking
WiFi didn't work
Dear Segbegnon, Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t up to expectations. We apologize for the issue with the room smelling of smoke, despite being assigned as non-smoking, and for the WiFi not working properly. This is certainly not the experience we aim to provide. Your comments are important to us, and we’ll be addressing these issues with our team to ensure improvements moving forward. We appreciate your understanding and hope you’ll consider staying with us again for a better experience. Best regards, OYO Hotel Chehalis I-5 South
Dear Segbegnon, Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t up to expectations. We apologize for the issue with the room smelling of smoke, despite being assigned as non-smoking, and for the WiFi no… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewStaff was super nice and helpful. Easy location on and off I5. Quick drive tofast food and shopping. The price was very reasonable and they allowed dogs.
The facility had seen some rough times. Walls and doors patched.
Dear Keough, Thank you for your kind words about our staff and convenient location. We’re glad you found our pet-friendly policy and pricing reasonable. We appreciate your feedback regarding the condition of the facility and are continually working to improve. We hope to welcome you back on your next visit! Best regards, OYO Hotel Chehalis Team
Dear Keough, Thank you for your kind words about our staff and convenient location. We’re glad you found our pet-friendly policy and pricing reasonable. We appreciate your feedback regarding the condition of the facility and are continuall… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewPerfect for the price.
Traffic a little loud on the freeway side.
Dear Guest, Thank you for your feedback! We're thrilled to hear that you found our pricing perfect. We understand that the traffic noise on the freeway side can be a bit loud, and we appreciate you bringing this to our attention. Your comfort is important to us, and we'll keep this in mind for future improvements. If you have any more comments or need assistance, feel free to reach out to us at ota.escalations@oyorooms.com. Best regards, Team OYO
Dear Guest, Thank you for your feedback! We're thrilled to hear that you found our pricing perfect. We understand that the traffic noise on the freeway side can be a bit loud, and we appreciate you bringing this to our attention. Your comf… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewWe stayed in many motels on our vacation trip. This one was better than average. Well worth the price.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our room to be nice and well-priced, and that it stood out positively among the motels you visited during your vacation. Your satisfaction is our priority, and we are thrilled to have met your expectations. If you have any further feedback or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We look forward to welcoming you back on your next trip! Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our room to be nice and well-priced, and that it stood out positively among the motels you visited during your vacation. Yo… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe location is great, but the building is showing its age. They are working on fixing things up though.
The bed I was in this time was hard as a rock and you could feel every spring in it.
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found great value in your stay and appreciated our friendly staff and convenient location. We acknowledge your concerns regarding the building's condition and the mattress comfort. Please rest assured that we are actively working on improvements to enhance our guests' experience. Your feedback is invaluable to us, and we are committed to making your future stays more comfortable. Should you have any further concerns or require assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you once again for your review. Warm regards, OYO Hotel Chehalis I-5 South
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found great value in your stay and appreciated our friendly staff and convenient location. We acknowledge your concerns regardin… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewStaff was professional and eager to make me feel at home even though I have a severe allergy to animals, the young lady went beyond the call of duty to ensure my comfortability.
Television system was a bit confusing and difficult to operate.
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff made you feel at home and went above and beyond to ensure your comfort, especially considering your allergy. Your kind words about their professionalism are greatly appreciated. We apologize for any confusion you experienced with the television system. We are continuously working to improve our services and will take your feedback into consideration to enhance our guest experience. If you have any further questions or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. We look forward to welcoming you back on your next visit. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff made you feel at home and went above and beyond to ensure your comfort, especially considering your allergy. Your kind word… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe property agreed for let check in. When we showed up, no one was there to check us in. Stayed the night in the car. Booking.com also charged cancellation fees even after saying on phone that they would refund it, has not refunded it in almost a month. Booking.com blames this property and property did not even show up for check us in or received our call. Please be careful, and avoid.
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the lack of check-in support and the unresolved cancellation fee. This is not the standard of service we strive to provide. To assist you further, please reach out to us at ota.escalations@oyorooms.com with your booking details. We are committed to resolving this matter promptly. Thank you for your patience and understanding. Best regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the lack of check-in support and the unresolved cancellation fee. This is not the standard of service we strive to pro… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewLocation. Bed was good.
The room smelled terrible, like wet dog, or as my granddaughter said, like moldy cigarettes. The facility was very run down and maintained clumsily and minimally.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewNothing
A helpful staff
Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your check-in process and for any inconvenience caused. We understand your frustration, and we take your concerns seriously. Please reach out to us directly so we can look into this matter further and work towards a resolution. Your experience does not reflect our usual standard, and we are committed to improving. Best regards, Hotel Management OYO Hotel Chehalis I-5 South
Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your check-in process and for any inconvenience caused. We understand your frustration, and we take your concerns seriously. Ple… Show more