Reviews of Inn at Lake Washington By OYO I-405 3 stars
4710 Lake Washington Boulevard North East, Renton, WA 98056, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood value for price.
Bathroom smelled weird.
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found good value for the price during your stay. However, we apologize for the inconvenience caused by the bathroom odor. Your comfort is important to us, and we will address this issue with our housekeeping team to ensure it is resolved. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we hope to welcome you again soon. Best regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found good value for the price during your stay. However, we apologize for the inconvenience caused by the bathroom odor. Your comfort is important to … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThat receptionist guy is the worst receptionist I have ever met at any motel/hotel, rude and IQ below average. Dirty and old furniture.
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear about your experience with the receptionist and the condition of the furniture during your stay. We strive to provide excellent service and comfortable accommodations, and it seems we fell short in this instance. Please be assured that we are looking into these matters to prevent future occurrences. If you would like to discuss this further, feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for bringing this to our attention. Sincerely, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear about your experience with the receptionist and the condition of the furniture during your stay. We strive to provide excellent service and comfortable accommoda… Show more
Reviewed: 21 August 2025 · Stayed in May 2025
Verified reviewthey cancelled my reservations and didn't get my refund after 31 days
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the cancellation of your reservations and the delay in processing your refund. We understand how frustrating this must be and are committed to resolving this issue promptly. Please reach out to us at ota.escalations@oyorooms.com with your booking details so we can assist you further and ensure your refund is processed as soon as possible. Thank you for your patience and understanding. Team OYO
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the cancellation of your reservations and the delay in processing your refund. We understand how frustrating this must be and … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt is a cheap dive off of I-5. The bed is pretty comfy.
The photos do not reflect the property now. Property is very tired, not maintained and worn down. Room doors have multiple locks but feel flimsy.
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We understand how important it is to feel secure and comfortable during your stay, and we apologize for any inconvenience caused by the condition of the property and the room doors. Please be assured that we are actively working on updating our property and enhancing security measures to ensure a better experience for our guests. We appreciate your feedback as it helps us improve our services. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO. We hope to have the opportunity to serve you better in the future. Best regards, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We understand how important it is to feel secure and comfortable during your stay, and we apologi… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewIf I could post pictures on here I would. The room was terrible. There was mold growing everywhere in the room. The shower was dirty and the sink leaks which ruined an expensive pair of leather boots. The refrigerator was tiny and made a lot of noise. No cable like it says. The pool was closed. One of the lady staff was extremely rude to my mother-in-law. This place needs a lot of help. I would like my money back for the stay and all of my cleaning deposit money back.
Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay, including the mold in the room, the leaking sink that damaged your boots, and the lack of amenities such as cable and a functioning pool. We understand how frustrating this must have been for you and your family, especially with the behavior of our staff. We take these matters seriously and would like to address your concerns promptly. Please reach out to us at ota.escalations@oyorooms.com so we can assist you further, including discussing your request for a refund. Thank you for bringing these issues to our attention. We are committed to improving our services and ensuring a better experience for all our guests. Warm regards, Team OYO
Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay, including the mold in the room, the leaking sink that damaged your boots, and the lac… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIt’s near the highway The staff was nice
We didn’t have hot water in the shower, The staff blew it off and just said there is a maintenance request. There were only 4 tv channels The pool was not open
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry for the inconvenience you experienced with the hot water and the pool closure during your stay. We understand how important these amenities are to our guests, and we have escalated the maintenance request to ensure the hot water issue is resolved promptly. Additionally, we are looking into the limited TV channel options to enhance your viewing experience. We appreciate your kind words about our staff, and we hope to have the opportunity to welcome you back and provide a better experience. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry for the inconvenience you experienced with the hot water and the pool closure during your stay. We understand how important these amenities are to our guests, and … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNo breakfast. Next to a freeway. They don’t have any extras like pillows or blankets. Pictures advertised are not what it looks like at all very rundown place.
First room had no tv and they weren’t sure they could move us to a room with a tv in it. The tv we had looked snowy no matter what channel or what you did to try and make it better.
Thank you for your review. We're sorry your stay fell short of expectations. Your comments regarding room condition and amenities will be shared with our team to ensure we provide a better guest experience. Sincerely, Inn at Lake Washington By OYO I-405 Team
Thank you for your review. We're sorry your stay fell short of expectations. Your comments regarding room condition and amenities will be shared with our team to ensure we provide a better guest experience. Sincerely, Inn at Lake Washin… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewAlthough we ended up canceling our stay there due to the pool being closed and too small of a bed
Dear Guest, Thank you for sharing your feedback with us. We understand how disappointing it must have been to find the pool closed and the bed not meeting your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short during your planned stay. In the future, we would be happy to assist you in finding alternative amenities or room options that better suit your needs. Please feel free to reach out to us at ota.escalations@oyorooms.com for any assistance or further inquiries. We hope to have the opportunity to welcome you back and provide a more satisfying experience. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We understand how disappointing it must have been to find the pool closed and the bed not meeting your expectations. We strive to provide a comfortable and enjoyable experience for a… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGood customer service Cheapest hotel stay, you get what you pay for.
No coffee machine, Absent hangers. Bathtub had a big yellow stain. The toilet in my room would make noise when someone from some other room flushed their toilet.
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our location convenient and appreciated the value for money and customer service. We apologize for the inconvenience caused by the absence of a coffee machine and hangers, as well as the stained bathtub and noisy toilet. Please be assured that we are addressing these issues with our maintenance team to improve our amenities and ensure a more comfortable stay for our guests. Your feedback is invaluable to us, and we are committed to enhancing our services. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you once again for your feedback. Warm regards, Team OYO
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our location convenient and appreciated the value for money and customer service. We apologize for the inconvenience … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe location is why we booked here and the cost
Unclean, dirty room, bathroom was disgusting, old worn out furniture, we did not unpack a thing and couldn’t get out of there fast enough in the morning. Front desk staff told us that the pool was permanently closed the second after we paid. False advertising on the type of room booked, the room type from booking.com specifically said two queen beds AND a pull out couch. There was no couch, and the unfriendly staff, who couldn’t have cared less said that is out of their control what booking.com posts, we are a family of 5 and had to sleep 3 in one undersized queen bed. Also, there was not a posted phone number anywhere to contact the desk directly when Google maps took us to the wrong location and made it so we were past check in time after a full day of travel. Still made us pay for the missed night after spending hundreds of dollars to get an available room in the area at 11:00 at night.
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand how important it is for our guests to have a clean and comfortable environment, and we are truly sorry that we fell short in providing this for you. We are currently taking steps to address the issues you mentioned. Our team is working on retraining our staff to ensure better service and updating room descriptions on booking platforms to prevent any future discrepancies. Additionally, we are reviewing our communication channels to ensure guests can easily reach us for assistance. Please feel free to reach out to us directly at ota.escalations@oyorooms.com for any further assistance or to discuss your concerns in more detail. We value your feedback and are committed to making improvements. Thank you for bringing these matters to our attention. Sincerely, Team OYO
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand how important it is for our guests to have a clean and co… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNo coffee in room, Snack and soda machines were out of order. Unable to check out at 830 as office was closed and no staff present.
Dear Guest, We are truly sorry for the inconvenience you faced during your stay. We understand how important it is to have a smooth check-out process and access to refreshments. Your feedback regarding the coffee, snack and soda machines, and the check-out process is invaluable to us, and we are taking steps to address these issues promptly. We hope to have the opportunity to welcome you back and provide a better experience. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for your feedback. Team OYO
Dear Guest, We are truly sorry for the inconvenience you faced during your stay. We understand how important it is to have a smooth check-out process and access to refreshments. Your feedback regarding the coffee, snack and soda machines, … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe staff were very nice. It was clean.
Was pretty run down and not worth the price I paid.
Dear Hillary, Thank you for your review. We're pleased to hear the staff and cleanliness stood out. Your comments about the condition and value have been noted as we work to enhance the experience. Best, Inn at Lake Washington Team
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewAfter a 12-hour flight from Europe, we arrived at the hotel, only to be told that our booking had been canceled by the hotel due to overbooking. Somehow, they were unable to contact us or Booking.com to inform us in advance. Despite this, the full amount for our stay was charged. It’s been almost two months that I’ve been trying to get a refund — emailing, calling, and even visiting the hotel in person — with no success. I checked Google reviews and realized I’m not the only one; they do this regularly, and it’s nearly impossible to get your money back. I’m wondering if Booking.com is aware of this, because it seems like an ongoing scam that’s been operating for a while.
Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent stay. We understand how frustrating it must have been to arrive after a long flight only to face issues with your booking and refund process. This is not the experience we aim to provide our guests. Please rest assured that we take such matters seriously and are committed to resolving them. We would like to investigate this further and assist you in obtaining your refund. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will prioritize your case. Thank you for bringing this to our attention. We value your feedback and are dedicated to improving our services. Warm regards, Team OYO
Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent stay. We understand how frustrating it must have been to arrive after a long flight only to face issues with your booking and refund process. This … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewFriendly service
Had to cancel one of our rooms stunk so horrendous
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered with the room's condition. We understand how important a comfortable stay is and are sorry for any discomfort this may have caused. Please rest assured that we are investigating this issue to ensure it is resolved promptly. We appreciate your comments on our service and will strive to improve further. If you have any more concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for bringing this to our attention. Best regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered with the room's condition. We understand how important a comfortable stay is and are sorry for any discomfort thi… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location and value, nice staff
Lots of spider and spiderwebs
Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the great location, value, and our friendly staff during your stay. We appreciate your input regarding the presence of spiders and spiderwebs, and we will address this with our housekeeping team to ensure a more comfortable experience for our guests. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO, and we hope to welcome you back soon. Best regards, Inn at Lake Washington By OYO I-405
Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the great location, value, and our friendly staff during your stay. We appreciate your input regarding the presence of spiders and spider… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewHorrible customer experience
Called me at 830 the night before saying they had no room
Dear Guest, We sincerely apologize for the inconvenience you experienced due to the late notification and unavailability of your room. We understand how frustrating this must have been and are committed to resolving this matter for you. Please rest assured that we are looking into the refund process, and you should see it reflected soon. For any further assistance, feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for bringing this to our attention, and we hope to serve you better in the future. Best regards, Inn at Lake Washington By OYO I-405
Dear Guest, We sincerely apologize for the inconvenience you experienced due to the late notification and unavailability of your room. We understand how frustrating this must have been and are committed to resolving this matter for you. Pl… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNo breakfast was offered.
Beds could be more comfortable and better variety of TV stations.
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that our accommodation suited your needs. We understand the importance of a comfortable stay and are continuously working to enhance the comfort of our beds. Regarding the TV station variety, we are exploring options to provide a broader selection for our guests. Currently, breakfast is not offered at this location, but we are considering introducing breakfast options in the future to better serve our guests. We appreciate your understanding and hope these improvements will enhance your experience with us. If you have any further questions or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Thank you for choosing OYO. We look forward to welcoming you again. Best regards, Inn at Lake Washington By OYO I-405
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that our accommodation suited your needs. We understand the importance of a comfortable stay and are continuously working to enhance the comfort of our beds… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewresepshin very bad tertment
nothing
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bed and location to your liking. However, we are truly sorry to learn about your experience with our reception service. We understand how important it is to feel welcomed and well-treated, and we apologize for falling short in this regard. Please rest assured that we are taking your feedback seriously. We will be informing our reception team about your experience and ensuring that necessary retraining and improvements are implemented to enhance our service quality. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. If you have any further concerns, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Inn at Lake Washington By OYO I-405
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bed and location to your liking. However, we are truly sorry to learn about your experience with our reception service. We … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNothing
Said it had a pool, it didn't. Said they had breakfast, they didn't. Workers seemed like they hated everyone, rude and unwelcoming. The room stunk and the bathroom looked gross. There were bugs in the room. Many stains on the walls and towels.
Dear Guest, We are truly sorry to hear about your disappointing experience with us. It is concerning to learn that the amenities promised, such as the pool and breakfast, were not available during your stay. Additionally, the behavior of our staff and the condition of your room, including cleanliness issues and the presence of bugs, are not reflective of our standards. We take your feedback seriously and would like to investigate this matter further. Please reach out to us at ota.escalations@oyorooms.com so we can address your concerns directly and work towards a resolution. Thank you for bringing these issues to our attention. Sincerely, Inn at Lake Washington By OYO I-405
Dear Guest, We are truly sorry to hear about your disappointing experience with us. It is concerning to learn that the amenities promised, such as the pool and breakfast, were not available during your stay. Additionally, the behavior of o… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewNothing
We made a reservation half a year (!) in advance. When we arrived at 9:30 PM, the receptionist told us - and the guests in front of us - that the motel was overbooked. They had resold our room to other people for more money, without cancelling our booking on Booking.com, and still charged my credit card for the stay! All nearby hotels were either fully booked or extremely expensive, so we had no choice but to go to the only affordable place with availability, which was in a dangerous neighborhood (drugs, homeless people, etc.). My girlfriend couldn’t sleep because she was afraid. Neither the motel nor Booking.com offered any help. We even called Booking's Priority Support, but got nowhere. I’m extremely disappointed in both this motel and Booking.com. Please do not book here if you actually want to have a place to sleep.
Dear Guest, We sincerely apologize for the distressing experience you encountered during your recent stay. It is unacceptable that your reserved room was resold, and you were left without accommodation. We understand the frustration of being charged without receiving the service promised, and the discomfort of having to stay in an unsafe area. Please know that this is not the standard of service we strive to provide. We are committed to resolving this issue and ensuring it does not happen again. Kindly reach out to us at ota.escalations@oyorooms.com with your booking details, and our team will assist you promptly. Thank you for bringing this to our attention. We value your feedback and are dedicated to making things right. Warm regards, Team OYO
Dear Guest, We sincerely apologize for the distressing experience you encountered during your recent stay. It is unacceptable that your reserved room was resold, and you were left without accommodation. We understand the frustration of bei… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNothing because we dont get to stay there because our reservation was cancelled.
Our reservation was canceled because you are overbooked. It's ironic to ask me to rate my stay. It has caused us the last-minute panic to get a hotel for that night and pay 345.00 for our new room. I would have said your place looked decent and had good value, but since I didn't get to stay. And I will never book another oyo property.
Dear Guest, We sincerely apologize for the inconvenience caused by the cancellation of your reservation due to overbooking. We understand how frustrating this situation must have been, especially with the last-minute arrangements and additional costs incurred. Please know that this is not the experience we aim to provide, and we are taking steps to prevent such occurrences in the future. We would like to assist you further and address your concerns. Kindly reach out to us at ota.escalations@oyorooms.com, and our team will be more than happy to help. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Team OYO
Dear Guest, We sincerely apologize for the inconvenience caused by the cancellation of your reservation due to overbooking. We understand how frustrating this situation must have been, especially with the last-minute arrangements and addit… Show more