Reviews of Quality Inn & Suites Myrtle Beach near Outlets 2 stars
401 Hospitality Lane, Myrtle Beach, 29577, United States
Loading
Guests also reviewed these properties:
Pero, Italy
Romulus, United States
Shenzhen, China
Fukuoka, Japan
Sopot, Poland
Jimbaran, Indonesia
Airlie Beach, Australia
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNothing
The elevator sounds like it's about to break. The whole entire place needs an upgrade. The floors has cracks and looks dirty in the rooms and bathrooms. Breakfast, better off going to McDonald's. Linen had rust spots and was scared to wash with washcloths and towels. You could literally hear through the walls from other rooms. The review was not exactly what was described in description. It was totally disappointing and not worth the money spent booking.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI liked the location. It was close to the Tanger Outlets, plenty of places to eat nearby and close to where I was working.
The bed was AWFUL! It was like a ROCK!! My back hurt so bad today after sleeping on it. I was in room 214, the fan in the bathroom didn’t have a cover so if you aren’t paying attention and lift your arms up as you’re drying off from a shower you could accidentally reach up and cut yourself on that! Wow!
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewFriendly staff
The beds were so hard they were uncomfortable .
Dear Sheila, Thank you for sharing your experience with us. We’re happy to hear that you had a nice time and that our staff made you feel welcome. We’re sorry to learn that the beds did not meet your comfort expectations. Your feedback is important, and we will certainly keep this in mind as we continue to improve our guest experience. We hope to welcome you back again and provide you with an even more comfortable stay. Sincerely, ES – Guest Relations Manager
Dear Sheila, Thank you for sharing your experience with us. We’re happy to hear that you had a nice time and that our staff made you feel welcome. We’re sorry to learn that the beds did not meet your comfort expectations. Your feedback is… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff was as accommodating as possible
Checked in at almost midnight exhausted from a 12 hr drive, check in was easy but the room & whole first floor smelled like mold & mildew, slept then noticed that the bottom of the walls in the whole room but especially in the bathroom was all moldy like there was a flood at some point. Was moved to a room on the 2nd floor, alot better but all that mold and mildew is NOT good. Could still smell it on the 2nd floor
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe property was very run down
Floors were not all put down, electrical outlets was sticking out of the wall the elevator did not have a certificate in it , elevator floor was eat up, manager at check out wanted to know why I do not tell them about the condition of the property the night before told him we got in late we did not walk around the room and inspect it, did not think that we should have too. Manager seemed like he wants everyone to do his job for him pretty sad ,, and very lazy , will never use comfort inn and suites again last two were in terrible condition, please never offer me a stay at there facility
Dear James, Thank you for taking the time to share your experience. I sincerely apologize for the condition of the room and property, as well as for the unprofessional service you encountered during checkout. It is never a guest’s responsibility to inspect a room for us, and I regret that you were made to feel that way. The issues you mentioned regarding maintenance and safety are unacceptable and will be addressed immediately with our team. I understand your frustration and disappointment, and I am truly sorry that your stay fell so far short of expectations. Sincerely, ES – Guest Relations Manager
Dear James, Thank you for taking the time to share your experience. I sincerely apologize for the condition of the room and property, as well as for the unprofessional service you encountered during checkout. It is never a guest’s responsi… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe bed
The elevator sounded like it was going to break. The smell in the hallway of the 2nd floor and my room 227 was terrible. The tv was broken. The breakfast was very mid. Price was too high for this stay.
Dear Miller, Thank you for taking the time to share your feedback. While we’re glad you found the bed comfortable, we sincerely apologize for the issues you encountered with the elevator noise, room odor, television, and breakfast. Your experience does not reflect our standards, and we’ve shared your comments with our maintenance and housekeeping teams to address these concerns right away. We truly regret that we did not meet your expectations and appreciate your honesty, as it helps us improve. Sincerely, ES – Guest Relations Manager
Dear Miller, Thank you for taking the time to share your feedback. While we’re glad you found the bed comfortable, we sincerely apologize for the issues you encountered with the elevator noise, room odor, television, and breakfast. Your ex… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewClean and convenient-came down to help my child move in to coastal Carolina university-need a car to get to the college which is about 5 miles away-there are plenty of other things to do which are all nearby-
Pool is good and clean but could use an upgrade
Dear Karen, We’re so glad you chose to stay with us during your trip to Coastal Carolina University and that you found our hotel clean and convenient. It’s wonderful to hear you enjoyed the pool as well, and we appreciate your feedback on the upgrade suggestion. We hope to welcome you back on future visits to the area! Sincerely, ES – Guest Relations Manager
Dear Karen, We’re so glad you chose to stay with us during your trip to Coastal Carolina University and that you found our hotel clean and convenient. It’s wonderful to hear you enjoyed the pool as well, and we appreciate your feedback on … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe mattress and sheets
The way the building smelled, and the rude receptionist
Dear Markus, Thank you for sharing your feedback. We’re glad you found the mattress and sheets comfortable, but we’re very sorry to hear about the odor in the building and your experience with our front desk. This is not the impression we want to leave, and we’ll address these concerns with our team to ensure improvements. We appreciate your comments as they help us do better. Sincerely, ES – Guest Relations Manager
Dear Markus, Thank you for sharing your feedback. We’re glad you found the mattress and sheets comfortable, but we’re very sorry to hear about the odor in the building and your experience with our front desk. This is not the impression we … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewYes very well clean
Ice machine on the three floor dose work
Dear Eric, Thank you for your positive feedback! We're pleased to hear that you found the cleanliness to be very good. We apologize for the inconvenience regarding the ice machine on the third floor and will address this issue promptly. Your comments are important to us, and we hope to have the opportunity to provide an even better stay in the future. Sincerely, ES – Guest Relations Manager
Dear Eric, Thank you for your positive feedback! We're pleased to hear that you found the cleanliness to be very good. We apologize for the inconvenience regarding the ice machine on the third floor and will address this issue promptly… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff was friendly, check in was easy..
The room had a strange odor, outdated, the vibe was not comfortable.
Dear Pamela, Thank you for sharing your feedback. We're glad to hear that our staff was friendly and check-in was smooth, but we sincerely apologize for the issues you encountered with the odor, outdated decor, and overall comfort. Your comments are valuable and will help us improve our facilities and guest experience. We appreciate your honesty and hope you’ll consider staying with us again so we can provide a much better experience in the future. Sincerely, ES – Guest Relations Manager
Dear Pamela, Thank you for sharing your feedback. We're glad to hear that our staff was friendly and check-in was smooth, but we sincerely apologize for the issues you encountered with the odor, outdated decor, and overall comfort. You… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewFront desk and housekeeping were very nice.
Pool discounting. The shower 🚿 does not work at the pool. Plus, it was a red car 🚘 with a tent right on front to the pool. I notify the owner twice since we are leaving at 4am. The ac in the room is automatically on 60 but the room was warm to the point we have to get our own fan until midnight start getting better. Bed were no clean and not comfortable, pillows were small. Floor in the room was dirty. Garbage cans at the enter of the hotel and at the pool were fully of trash. Pool floor was discounting and it was some vomiting 🤢 at the corner of the pool.
Dear Reyes, Thank you for taking the time to share your detailed feedback. I'm glad to hear that you found the front desk and housekeeping staff to be friendly. However, I apologize for the multiple issues you experienced during your stay. The problems with the pool amenities, such as the non-functional shower and the presence of the vehicle and tent near the pool area, are concerning, and we will address them with management. Additionally, I sincerely apologize for the discomfort caused by the room's temperature, cleanliness issues, and the condition of the pool area, including trash and safety concerns. Your comments highlight areas where we need to improve, and we will take immediate steps to enhance our facilities and maintenance. We truly appreciate your honest feedback and hope for the opportunity to provide a better experience in the future. Sincerely, ES – Guest Relations Manager
Dear Reyes, Thank you for taking the time to share your detailed feedback. I'm glad to hear that you found the front desk and housekeeping staff to be friendly. However, I apologize for the multiple issues you experienced during your s… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThis hotel needs alot of work, Smells of mildew! You can definitely tell there was a flood that wasn’t handled the correct way! The lamp shades had stains from bugs, the floors were scratched and not cleaned with dirty shoe marks all over. Asked for a room change it was granted but wasn’t any better! At that point I realized it was definitely the entire hotel. I only had to stay one night until I could check into my other hotel on the beach! The price I paid was UNACCEPTABLE! Also the pictures listed ARE not the same as the hotel rooms!
Dear Jeremy, Thank you for sharing your candid feedback. I'm very sorry to hear about your disappointing experience and the issues you encountered, including the mildew smell, possible flood damage, stained lamp shades, dirty floors, and the overall condition of the hotel. It's also disappointing that the room change did not improve your stay and that the room photos did not accurately represent the actual rooms. Your comments highlight important areas where we need to improve, and we sincerely apologize for not meeting your expectations. We appreciate your honesty, as it helps us identify where we need to focus our efforts to enhance guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Truly, ES – Guest Relations Manager
Dear Jeremy, Thank you for sharing your candid feedback. I'm very sorry to hear about your disappointing experience and the issues you encountered, including the mildew smell, possible flood damage, stained lamp shades, dirty floors, a… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewFront desk staff was friendly.
Strong disinfectant (I guess) smell in room. Maybe the room had a pet in it before and the hotel used strong chemicals to mask the smell. Also, ran out of coffee before the end of the breakfast time during one day of my visit.
Dear Wayne, Thank you for your honest feedback. We're pleased to hear that our front desk staff was friendly. We apologize for the strong disinfectant smell in the room—your observation about potential previous pet occupancy and the cleaning products used is helpful, and we'll review our cleaning protocols to improve the ambiance. Additionally, we're sorry for running out of coffee during breakfast; we'll work on better managing supplies to ensure a smoother experience. We appreciate your insights and hope to provide an even better stay in the future. Sincerely, ES - Manager of Guest Relations
Dear Wayne, Thank you for your honest feedback. We're pleased to hear that our front desk staff was friendly. We apologize for the strong disinfectant smell in the room—your observation about potential previous pet occupancy and the cl… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewJust the location
The front desk and be more responsive to customers needs
Dear Guest, Thank you for sharing your feedback. I apologize if the front desk did not meet your expectations in responsiveness. We take guest service seriously and will pass your comments along to the team to ensure improvements are made. Your satisfaction is important to us, and we hope to provide a better experience on your next visit. If there's anything specific I can assist you with now, please let me know. Sincerely, ES – Guest Relations Manager
Dear Guest, Thank you for sharing your feedback. I apologize if the front desk did not meet your expectations in responsiveness. We take guest service seriously and will pass your comments along to the team to ensure improvements are made.… Show more