Reviews of Hotel Edison Times Square 4 stars

The art deco decor in the lobby is quite attractive, and the 20s music everywhere set the scene but in some of the lifts it was far too loud. The check-in was reasonably efficient despite the crowds.

Poky room, nowhere to sit other than the bed, room moderately well cleaned and maintained but no coffee/tea facilities. The room was sold as "breakfast included" but the only inclusion was a "grab and go" option - if you wanted to sit down you had to pay and the meal we received (scrambled eggs, fried potatoes and greens) was semi-cold, congealed and served by a surly waitress who told us that if we weren't satisfied we should take it up with the hotel - hers was a separate business. We'd had dinner in the restaurant the previous evening: very crowded and noisy, but reasonably well prepared.

Location was great. Art deco fixtures were intriguing.

No laundry facilities

Great location. Right in the heart of Times Square. Efficient and friendly housekeeping.

The room was a little dark. We had to have lights on all the time.

Location

Long lines, staff doesn’t know the process.

The room was spacious and had plenty of spaces for luggage and clothing. The bed and pillows were super comfortable! The shower and bathrooms were clean and we had plenty of hot water. The location of the hotel is perfect for those going to Broadway shows during their visit, and Friedman’s downstairs has an amazing breakfast. We also enjoyed the ease of using the luggage storage services after checkout so we could explore for the afternoon before our late night flight.

Bond 45 wasn’t very good and is overpriced. The staff is friendly and it’s right across the street from Hamilton if you’re just looking for something close by. The meatballs were good, but the rest just wasn’t worth the price tag. Plenty of other restaurants to pick from in the area.

When originally booking the hotel and room with breakfast included, to then find out just before the arrival that a full breakfast was not included only a few items. Having paid 1800 dollars for 4 nights was not value for money. Information like that really should be conveyed during the booking and not small print hidden away.

Lack of breakfast for the price of the stay when breakfast was 'included' in the price.

Very centrally located, great affordable breakfast, tight security, staff very friendly overall and housekeeping staff friendly and kept the room neat and clean. Best elevators of any hotel I have ever stayed in! Never had to wait more than a few seconds!

Paying $8 per package delivered, I have never paid a fee at any other hotel, Air conditioner was quite noisy. Bartender in the rum bar was a bit unpleasant, did not go back.

Everything, it was perfect!

Can be loud at night depending on how my floors you’re up as right in the heart of times sq

i liked the gym and the bed, and even if i liked the gym it wasnt that well equipped

the thing that i really disliked was the staff, they dont care to explain the different extra charges you have to pay, or they dont try to understand your situation, you are just a client if you pay and stay complient

Breakfast was great, location can't be beat, and for being right in times square the rooms were pretty spacious

The building is older, there's some upkeep that could happen, but every hotel I've stayed in the area is like that!

Great location to everything in Time Square

Check in was very stressful because they lost the reservation. The bathroom in the room was extremely small and crowded.

Rooms where clean and tidy location was great

Air con in rooms was really noisy struggled to sleep with them on. The breakfast is a bit of a con so make sure to check before you book you only get 2 tickets per room regardless how many people are in there.

Frontbdesk staff was rude

Fabulous location just off Times Square. We had a large room. We loved the Rum Bar on the ground floor with live JAZZ every night

Grab and go breakfast was ok

Service in Friedmans Cafe was ok. In Bond 45 it was poor. The lobby is beautiful.

Service in Bond 45 was poor. The cleanliness and general upkeep was not as good as I would normally expect. Thread bare carpets on the threshold. Dust in the vents. Dust in the corner of the carpets. There was a dime in the corner of the room when we arrived....and still there when we left! Not sure if somebody had glued it down...I wasn't going to start to try lifting it up! I booked this hotel as I generally like something with a bit more character than the generic international hotels. It's just a shame it seemed to be relying on the charm of the building rather than the basics.

The elevators are very fast and the door men were helpful

Where to start... First, our air conditioning didn't work for the first 4 days of our trip. It took 5 separate times of complaining that the repair man was doing nothing for them to finally get us moved. Second, the new room had no shower curtain in the bathroom. It had a permanent wall and an opening like some modern showers do. However the opening is WAY too big and close to the shower head so water just pours out into the bathroom. Third, it was rare for someone to be available when you called the front desk, they need more staff. For everything else, rooms are old and dust/grime have built up in corners and under things, rooms are tiny and the bathrooms smaller, and general care is not what you'd expect of a supposed 4-star hotel. I would not stay here again.