Need storage in the room - either an etegere or bookcase would be handy. We lived out of our suitcases

Big room fantastic bathroom quiet elevators and FAST, staff friendly and accommodating, they helped me with my GPS on my phone, printed out directions to my reunion, great location, everyone staying there seemed happy

Stayed in August 2025

Excellent. Staff was very helpful and attentive. Food was good quality. Hot food was served hot! Love that.

Stayed in July 2025

We liked everything.

Everything was excellent.

Stayed in July 2025

We were sad we couldn't stay longer!

Beautiful, serene, stately, and welcoming. Every staff member we encountered was warm and helpful, always including something extra. The mobility-accessible room was perfect for our needs.

Stayed in July 2025

Everything was great and I can't think of any improvements needed.

Staff met us with enthusiasm and great customer service. Close parking and close to eating and museums in the downtown area. The room had a nice sitting area. Bathroom was clean and spacious. Loved the rooftop area for drinks and food. Also ate twice at the restaurants on site of the hotel. Everything was close and convenient for coming and going throughout the county.

Stayed in June 2025

Extremely helpful and friendly staff. Very comfortable rooms. Great location

Stayed in May 2025

Desk clerk had a terrible time checking me in, finding reservation (booking.com has my last name combined with my middle name that I go by, AND she seemed to think that I was from Amsterdam when it's booking.com that is there...). She pulled away from me when I reached to see my own driver's license as she looked at it questioning whether I was really from Amsterdam - as if she were seeing that on my license. For an adult to be requesting to see what she was seeing and her pulling it away from my reach was just insulting. The check-in process took forever as another man waited patiently behind me. The clerk had been doing something with small post-it notes when I first approached the desk and contin. finishing that up before helping me. Breakfast room desperately needs a sign at the podium telling whether to seat yourself or wait. The 3 staff never smiled a single time & there was no greeting, no sign telling us the procedure (which was not obvious as in most hotels). The one person behind the counter that could tell us the procedure ignored me as I stood by a pastry case- literally walked past it and me without a word. I finally asked if I could have 2 things from the pastry case and was told I needed to "order over there at the cash register," which no one was manning. I waited there, had to ask him more questions to find out what was going on & whether I should show my breakfast voucher to someone or sit down. Only then did I learn that someone would take our order at table where we'd finally seated ourselves. By that time, we'd gotten our main breakfast foods from the buffet where there was no butter, jellies, milk, juice, coffee - all those things one apparently (though not made apparent) has to order. The food was just OK - cold, dry potatoes, decent eggs, but better than most American hotels of this price, which was a good value in this nice, newly renovated hotel.

Huge bathroom, lots of towels, extra bath mats; comfortable bed; nice breakfast dining room and another restaurant on site.

Stayed in May 2025

Just great experience!

Stayed in April 2025

Convenient

Stayed in April 2025

Close to Lerner theater

Stayed in April 2025

Nothing everything was great!

Amazing rooms, coffee and staff. A tailored and comfortable stay.

Stayed in March 2025

Room 305 had 2 small, frosted windows and no windows to see outside so it felt sort of closed in. Also, our wall backed to the elevators. It wasn’t horribly loud but you could hear it every time it moved. No bathroom fan.

Location was great! Hotel is nicely updated. Room was clean, mattress was comfortable bathroom was nice and big. Restaurant and bar were great. The breakfast voucher was perfect.

Stayed in March 2025

A place this nice should offer some room service at least for the breakfast hour.

Clean, beautiful, and I loved the choice of hand soap, lotion, and shower gels.

Stayed in March 2025

Beautiful place to stay. loved the walk in shower.

Stayed in December 2024

Loved the location, ease of parking garage, comfortable room, nice bar area.

Stayed in December 2024

Repeat visitor.

Stayed in November 2024

Great spot. Comfy beds. Great food and drink options. Friendly and helpful staff!

Great staff. Restaurants and bars have great food and service. Staff even gave us bereavement cards after we said we were in town for a funeral. Very thoughtful!

Stayed in October 2024

Staff at morning breakfast. The younger lady was very dry, rude and unprofessional.

Clean and comfortable

Stayed in October 2024

Breakfast was great. Got a complementary ticket

Stayed in August 2024

I liked everything

Everything the rooftop bar the room was so great.

Stayed in July 2024

DNA

Location, service and cleanliness.

Stayed in July 2024

The price

The elegance of the hotel

Stayed in July 2024

No free breakfast

Huge amazing room and bath

Stayed in June 2024

Loved the property

Location was important but our room was very comfortable and the staff were lovely!

Stayed in April 2024