Reviews of Hotel Elkhart, Tapestry Collection By Hilton 4 stars
500 South Main Street, Elkhart, IN 46516, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBig room fantastic bathroom quiet elevators and FAST, staff friendly and accommodating, they helped me with my GPS on my phone, printed out directions to my reunion, great location, everyone staying there seemed happy
Need storage in the room - either an etegere or bookcase would be handy. We lived out of our suitcases
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewIt was a nice hotel, very clean.
Never got to experience the rooftop bar due to private events and then the following night the closed due to weather.. Complementary water is an empty water bottle that they make you go fill up on another floor. They dont even have water on every floor... On top of the price already being higher than most hotels you have to pay for parking as well. No free breakfast.. Their are much nicer hotels for better or equal pricing with more accommodations.
Thank you for sharing your experience with us. We’re glad to hear you found the hotel clean and enjoyable overall. We’re sorry the rooftop bar wasn’t available during your stay due to private events and weather—that can be disappointing, and we appreciate your understanding. Regarding the water and parking, we understand how those details can impact your experience. Our complimentary water is provided via refill stations to promote sustainability, and while parking is convenient, it is a separate charge for covered parking. We also do not include breakfast with all rates but offer dining options on-site for guests’ convenience. We appreciate your feedback as it helps us improve and better communicate our amenities and policies. We hope to have the opportunity to welcome you back and provide a more seamless stay.
Thank you for sharing your experience with us. We’re glad to hear you found the hotel clean and enjoyable overall. We’re sorry the rooftop bar wasn’t available during your stay due to private events and weather—that can be disappointing, an… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewExcellent. Staff was very helpful and attentive. Food was good quality. Hot food was served hot! Love that.
Thank you for the wonderful feedback! We're so glad to hear our staff took great care of you and that you enjoyed the quality and temperature of the food. We hope to welcome you back again soon!
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewEverything was excellent.
We liked everything.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewBeautiful, serene, stately, and welcoming. Every staff member we encountered was warm and helpful, always including something extra. The mobility-accessible room was perfect for our needs.
We were sad we couldn't stay longer!
Thank you so much for your kind words! We're delighted to hear that our team made you feel welcomed and that the mobility-accessible room met your needs perfectly. We wish you could have stayed longer too and hope to welcome you back soon for an even more relaxing visit!
Thank you so much for your kind words! We're delighted to hear that our team made you feel welcomed and that the mobility-accessible room met your needs perfectly. We wish you could have stayed longer too and hope to welcome you back so… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewI liked the cleanliness, and the location, the bed was very comfortable.
Staff seemed to be stressed. Holiday weekend. I get it but I felt like we were a bother when we asked questions.
Thank you for sharing your feedback. We're glad to hear you enjoyed the cleanliness, location, and comfortable bed. We apologize if any of our staff seemed stressed or made you feel like a bother—holiday weekends can be busy, but that’s no excuse for less-than-welcoming service. We appreciate your understanding and will work with our team to improve the guest experience. We hope to have the chance to provide you with a smoother stay next time.
Thank you for sharing your feedback. We're glad to hear you enjoyed the cleanliness, location, and comfortable bed. We apologize if any of our staff seemed stressed or made you feel like a bother—holiday weekends can be busy, but that’s… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewOverall everything is nice. Location is perfect for downtown events. It’s very clean and polished.
There’s a couple things I didn’t love. 1. Parking cost $15 a day but the location for parking is directly beneath FREE public parking upstairs in the parking garage… and across the street from FREE public parking. I can’t justify paying $15 a day for parking in Elkhart when there’s free parking literally feet away. 2: We were not told there would be a private ticketed event taking up the entire rooftop bar on the 4th of July until we were almost done with the check in process on site. I understand the demand for private parties but there was no warning about this until after I was physically at the hotel. There should be a warning on booking.com. I was bummed about this because this is a big reason be booked the hotel that night. A couple things I think should be thought about: 1. warning people before they book that some facilities will not be available on their chosen timetable. I really think paying guests should have access to most facilities during their stay. Having staff off for the holidays and facilities closed is totally acceptable with a warning. 2. We were told at the front desk “it would look bad” if guests were allowed to go upstairs to the bar during fireworks while the ticketed party was going on because each person attending the party paid $xx to get into the bar that night. I think something worth looking into is sectioning off some space for already paying guests to enjoy the rooftop as the party goes on in a different section of the bar.
Thank you for your detailed feedback and for choosing to stay with us for your downtown event. We’re glad you found the hotel clean, polished, and well located. We understand your concerns about parking fees and appreciate you sharing your perspective. Our parking charges help us maintain a safe and secure garage dedicated to our guests, including convenient access and priority spaces. We recognize that nearby public parking is available and will consider how best to communicate parking options clearly to our guests. Regarding the rooftop bar during the 4th of July, we apologize for the late notice about the private event. Your suggestion to provide advance warnings on booking platforms is valuable and something we will discuss with our team to improve guest communication. We also appreciate your thoughtful idea about sectioning off part of the rooftop bar during private events to allow hotel guests to enjoy the space. We will explore ways to better balance private bookings with guest access to amenities. Thank you again for your insights—they help us continue to enhance the guest experience. We hope to welcome you back for an even better stay in the future.
Thank you for your detailed feedback and for choosing to stay with us for your downtown event. We’re glad you found the hotel clean, polished, and well located. We understand your concerns about parking fees and appreciate you sharing your… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff met us with enthusiasm and great customer service. Close parking and close to eating and museums in the downtown area. The room had a nice sitting area. Bathroom was clean and spacious. Loved the rooftop area for drinks and food. Also ate twice at the restaurants on site of the hotel. Everything was close and convenient for coming and going throughout the county.
Everything was great and I can't think of any improvements needed.
Thank you so much for your wonderful review! We're thrilled to hear our team’s enthusiasm and service made a great impression, and that you enjoyed the convenient location, spacious room, rooftop area, and dining options. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay!
Thank you so much for your wonderful review! We're thrilled to hear our team’s enthusiasm and service made a great impression, and that you enjoyed the convenient location, spacious room, rooftop area, and dining options. Your kind word… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewFriendly and comfortable atmosphere
Room didn't have a microwave
Thank you for your feedback! We’re glad you enjoyed the friendly and comfortable atmosphere. We appreciate your note about the microwave — while not all our rooms have one, we’re happy to assist with any special requests whenever possible. We hope to welcome you back soon!
Thank you for your feedback! We’re glad you enjoyed the friendly and comfortable atmosphere. We appreciate your note about the microwave — while not all our rooms have one, we’re happy to assist with any special requests whenever possible. … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewExtremely helpful and friendly staff. Very comfortable rooms. Great location
Thank you for your kind words! We’re delighted to hear you found our staff helpful and friendly, and that you enjoyed your comfortable room and our great location. We look forward to welcoming you back soon!
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewHuge bathroom, lots of towels, extra bath mats; comfortable bed; nice breakfast dining room and another restaurant on site.
Desk clerk had a terrible time checking me in, finding reservation (booking.com has my last name combined with my middle name that I go by, AND she seemed to think that I was from Amsterdam when it's booking.com that is there...). She pulled away from me when I reached to see my own driver's license as she looked at it questioning whether I was really from Amsterdam - as if she were seeing that on my license. For an adult to be requesting to see what she was seeing and her pulling it away from my reach was just insulting. The check-in process took forever as another man waited patiently behind me. The clerk had been doing something with small post-it notes when I first approached the desk and contin. finishing that up before helping me. Breakfast room desperately needs a sign at the podium telling whether to seat yourself or wait. The 3 staff never smiled a single time & there was no greeting, no sign telling us the procedure (which was not obvious as in most hotels). The one person behind the counter that could tell us the procedure ignored me as I stood by a pastry case- literally walked past it and me without a word. I finally asked if I could have 2 things from the pastry case and was told I needed to "order over there at the cash register," which no one was manning. I waited there, had to ask him more questions to find out what was going on & whether I should show my breakfast voucher to someone or sit down. Only then did I learn that someone would take our order at table where we'd finally seated ourselves. By that time, we'd gotten our main breakfast foods from the buffet where there was no butter, jellies, milk, juice, coffee - all those things one apparently (though not made apparent) has to order. The food was just OK - cold, dry potatoes, decent eggs, but better than most American hotels of this price, which was a good value in this nice, newly renovated hotel.
Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciated the spacious bathroom, comfortable bed, and our dining options. However, we sincerely apologize for the check-in experience and the breakfast service not meeting your expectations. We understand how frustrating the reservation confusion and the front desk interaction must have been, and we will address this with our team to ensure a more respectful and efficient process going forward. We also appreciate your comments about the breakfast area signage and service—clear communication is essential, and we’ll work on improving that so our guests feel welcomed and informed. Your feedback is invaluable as we continue to refine our guest experience, and we hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future.
Thank you for taking the time to share your detailed feedback. We’re glad to hear you appreciated the spacious bathroom, comfortable bed, and our dining options. However, we sincerely apologize for the check-in experience and the breakfast … Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewJust great experience!
Thank you for the great review! We look forward to accommodating you again in the future!
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewConvenient
Thank you for the great review! We look forward to accommodating you again in the future!
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewClose to Lerner theater
Thank you for the great review! We look forward to accommodating you again in the future!
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewAmazing rooms, coffee and staff. A tailored and comfortable stay.
Nothing everything was great!
We are thrilled that you enjoyed your stay with us! We are looking forward to accommodating you again in the future!
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewLocation was great! Hotel is nicely updated. Room was clean, mattress was comfortable bathroom was nice and big. Restaurant and bar were great. The breakfast voucher was perfect.
Room 305 had 2 small, frosted windows and no windows to see outside so it felt sort of closed in. Also, our wall backed to the elevators. It wasn’t horribly loud but you could hear it every time it moved. No bathroom fan.
Thank you for sharing your feedback! We’re so glad to hear that you enjoyed our location, the updated hotel, and the comfort of your room. It’s also great to know that the restaurant and breakfast voucher added to your experience. We truly appreciate your comments about Room 305, and we apologize for the issues you encountered with the lack of natural light, noise from the elevator, and the bathroom fan. We will certainly review these aspects to see how we can improve the overall guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future!
Thank you for sharing your feedback! We’re so glad to hear that you enjoyed our location, the updated hotel, and the comfort of your room. It’s also great to know that the restaurant and breakfast voucher added to your experience. We truly… Show more
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewClean, beautiful, and I loved the choice of hand soap, lotion, and shower gels.
A place this nice should offer some room service at least for the breakfast hour.
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the cleanliness and beauty of the hotel, as well as the selection of hand soap, lotion, and shower gels. We appreciate your suggestion about offering room service, especially for breakfast. We’ll take that into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back for another great stay in the future!
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the cleanliness and beauty of the hotel, as well as the selection of hand soap, lotion, and shower gels. We appreciate your suggestion about offering room… Show more