Reviews of Embassy Suites By Hilton Grand Rapids Downtown 4 stars
710 Monroe Avenue NW , Grand Rapids, MI 49503, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly.
Parking in the ramp should be free to hotel guests.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly, the breakfast was great, the location was close to the venue we visited.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was wonderful. The room felt spacious and fit us well.
Our view was a trashed building roof between buildings. While we were expecting the river, that was pretty disappointing. Parking was pricey on top of stay.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewAwesome view, love the breakfast and pool
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGood breakfast / happy hour. nice location. Need to promote the shuttle more.
paying to park
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe bed bugs and ants in the rooms
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewWe were very impressed with the breakfast! Usually it’s predictable… The staff was amazing we actually enjoyed giving our name and room number because it felt like we belonged there gave us a sense of family! The omelettes made to order were amazing the entire breakfast was fabulous !!! The ambience of the hotel, the lobby, our room everything was exceptional!
Truly nothing it was completely perfect!!!
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location to our point of interest. Very clean rooms.
The pillows weren't comfortable, but the beds were great.
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewStaff was very friendly and helpful from housekeeping, to maintenance to front desk.
It was a little far from Calvin University where the Hartland Nationals were held.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGreat location, nice amenities
Beds are not top quality & our balcony room was very loud. Didn't get much sleep, we could hear all traffic, sirens, etc. through the glass door.
Reviewed: 13 July 2025 · Stayed in April 2025
Verified reviewPerfect location and everything looks great! All five star.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEverything was clean and beautiful. The staff were wonderful and went over and above to make sure you had a good stay. So impressed.
Nothing
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewi like the morning breakfast
the room was filthy and had a horrible pungent corn chip smell i had to clean the room twice myself spending extra money. despite paying for the balcony to smoke a sign which is not shown when you book the room that you can’t smoke even if your on the balcony outside the room which was extremely disappointing i would paid for a room without the balcony. Lastly that 3 inch mattress on the pull out in the living room should be criminal i literally left the hotel at 3am to sleep in the hotel car garage which you also have to pay a $24 night parking fee for nightly . this was horrible and i can’t believe embassy suites have allowed this location and their lack of quality.
Hi Candace, we're sorry to hear about your experience. We strive to provide exceptional service for our guests, and it's unfortunate that we didn't live up to this standard. We can assure you that we will address this with our management team. Please reach out to the hotel directly at gm.grrma@suburbaninns.com so we can follow up with you directly.
Hi Candace, we're sorry to hear about your experience. We strive to provide exceptional service for our guests, and it's unfortunate that we didn't live up to this standard. We can assure you that we will address this with our m… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in April 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewEveryone was really nice. The room was great and love our view of the city. The cherry on top was the breakfast! Oh and the reception was a very nice!
There was honestly nothing I didn't like. Wish we could've checked in before 4pm, but it's okay.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified review