Arrived at 7:30 and our room still wasn’t ready. I had already done the online check in and let them know what time I would arrive.

Location

Stayed in August 2025

Hair in shower and floor and there was no shampoo bottle was empty and no conditioner and no blower dryer and called for one waited 30 min and had to go get breakfast or we would miss. Also the fan in the bathroom was nasty the rest of room was fine and we had a pretty nice view and Brian who checked us is was great. We try to book Embassy if it's close to we're we can book we do but this was a little unacceptable about the bathroom unable to wash hair then having to run around with wet head not good.

Stayed in August 2025

Bar/restaurant seemed very understaffed, food service was very slow and orders weren't right.

Room sizes were nice, hotel front desk employees were great!

Stayed in July 2025

Check in was horrible! Room not ready for 40 minutes after we arrived at 4 :00 pm! Computers down for an hour! Frustrating and very annoying as a gold Hilton honors member!

Evening reception and breakfast were great! 2 bedroom Suit met our needs perfectly!

Stayed in July 2025

The fact that when you took a shower the tub didn't drain. We would have at least ankle deep water when we finished and it would take an hour to drain.

The king size bed was nice, and having 2 separate rooms with televisions were nice

Stayed in June 2025

It’s a bit dated and there’s nothing nearby, no shops, restaurants etc

Good view over the river, large rooms, comfortable beds

Stayed in June 2025

The AC didn’t work well, parking garage is confusing, and shower water took forever to get hot

The free drink vouchers!

Stayed in June 2025

The property was old and out dated. Staff was “ok” not overly helpful. The room was very dirty and smelled like a wet rag.

Location

Stayed in May 2025

Rooms could be better

Proximity to town

Stayed in May 2025

The biggest issue I have was they were vastly understaffed. This caused many problems - areas not as clean as they should be, hard to get help with problems such as towels for the pool and room, waiting a long time for questions about procedures to be answered, and we had to check in late because our room wasn't ready. Some of the staff in the breakfast area were rude and unfriendly. Lastly, and this might just be me, the lighting in the room was inadequate. Even with all the lights on the room was shadowy and fairly dark. I also didn't like searching around to find the switches for the lights.

The breakfast was good. I would like to commend the lady cooking in the kitchen. I didn't catch her name but she was awesome!! I love the location.

Stayed in March 2025

Arrived at 230 was told keep checking phone for keyless entry then shortly after 4 it said visit front desk. Line was extremely long. My room got switched then Keyless entry still didn't work. had to stand in line again. It was 515 b4 I gained access to my room. Clerk said card on file declined but gave her same card and it went right through. Bfast was great but omelette line stayed way toooo long with one cook and he was doing everything since someone apparently disappeared. No late check out available. Shower water kept changing hot to cold.

Spacious and very clean rooms. great location amazing bar tenders. They ran out of wings but substituted us chicken fingers at no extra cost and love the fact they validate your parking so u can go in and out all day. Very beautiful hotel and our view looking across the river was awesome especially at night

Stayed in April 2025

The staff were very friendly!! When you first come in on ground level you have to take the elevator up to the actual lobby. We had a river view room and could see Cincinnati across the river. We did have some issues with the water in the shower heating up and staying warm. Also, we had to put the heat to almost 80 to have it be a decent temperature in the room. However, again the staff were all very friendly. The food at breakfast was good. I would suggest having someone wipe down tables and sweep floors as people leave. The food we ordered at the bar our last night was amazing!! I got the slider burgers which were amazing and my husband got the buffalo chicken sliders and the squash and zucchini. It was so good!! Overall it was worth the price for two nights and we would stay again.

Stayed in April 2025

Dance competition weekend. Nice location, very close to the venue. Check in was easy.

Stayed in March 2025

Great location, staff was amazing and breakfast was great

Stayed in March 2025

Breakfast was so crowded Saturday am. Not enough plates, food etc. too many people, staff was trying. Need to open 2nd breakfast area during busy days. Children (looked to be anywhere from 8-2 years old) were allowed to run around the hotel, around the lobby, pool areas, breakfast areas without parents. Almost knocked us down, no parents nearby, staff never said anything to the kids, nor try to find their parents. Made the experience and hotel chaotic and like a play area vs a hotel for rest/relaxation. We had children with us but ensured they did not interrupt other guests. Carpet in room had several stains and gross areas.

Staff was great overall. Facilities were clean, although you could tell the building was old. Loved happy hour and breakfast (omelette/eggs made to order was very nice)

Stayed in April 2025

It is old and tired. Toilet wasn’t working, ran out of toilet paper, could get quick attention.

Close to things, happy hour was fun, breakfast was okay. Price was okay.

Stayed in March 2025

No hair dryer in my room and the faucet was wonky but that’s minor things to me.

Staff members are top notch!

Stayed in March 2025

Toilet tank ran constantly

Location, parking, room layout

Stayed in February 2025

Everything was good

Great location

Stayed in January 2025

No hot water in the shower

Stayed in February 2025

Clean lobby

Very nice view, Also we was giving 2 complimenter drink tickets for lounge

Stayed in January 2025

Happy hour was poor. It was hyped up but only had some poorly stocked fruit and some sweet bread. Also, we had our dog with us but was surprised at the cost.

It was adequate for a quick night's stay.

Stayed in December 2024

Bathroom needs some updates. No working exhaust fan to control moisture during a shower.

Location was nice

Stayed in November 2024

Didn’t like having to pay for parking . It should’ve been included with the price of the room

Stayed in August 2024