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  5. Reviews of Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center

Reviews of Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3303 Pinnacle Hills Parkway, Rogers, AR 72758, United States

#5 of 30 hotels in Rogers

Guests' Choice

Review Score

Based on 385 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.1

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 31, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location was great for us. Hotel overalll was excellent. Breakfast was great

    Stayed in August 2025

  • Reviewed: August 25, 2025

    10
    Everything was perfect for a weekend trip.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There isn’t anything we didn’t like.

    Love the 11 o’clock check out and the breakfast is very good. The location was perfect.

    Stayed in August 2025

  • Reviewed: August 20, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The A/C went out in our room on the 2nd day. The staff was awesome about getting us into another room quickly! The hotel is directly next to a concert venue, so there was some noise. It really couldn't be helped.

    The staff were super friendly and helpful! The price was reasonable, and breakfast was delicious. There is so much to do and see very close by.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    9.0
    Overall, great experience & would stay here again!
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were stains on the toilet & shower in the room.

    The area was convenient for the event we attended at the Walmart amphitheater. The room was spacious, and the breakfast had a great variety!

    Stayed in August 2025

  • Reviewed: August 5, 2025

    10
    Loved our room it was big and spacious and had a nice bathroom!
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I really liked the pool and the food area everyone was very nice and helpful!

    I really likes how spacious the room was and easy it was to get in the shower!!

    Stayed in August 2025

  • Reviewed: July 11, 2025

    10
    Nice hotel1
    • Leisure trip
    • Couple
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only honored 2 beers & only 2 to choose from.

    Very nice room and amenities. Half mile to 1 miles to Dr. Nick TMJ. Like Dr Nick & his staff are awesome.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    10
    Loved it!
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Check in time was 4:00 it was almost 5:30 before we was able to get into our room

    Love every thing, the breakfast was very good the room location was wonderful we was there for fireworks and our room faced the amp so we didn’t need to leave our room to watch them but of course we did

    Stayed in July 2025

  • Reviewed: June 26, 2025

    7.0
    I would stay there again!
    • Business trip
    • Group
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing really.

    Great location and spacious rooms. Staff was ready to help.

    Stayed in May 2025

  • Reviewed: June 20, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean rooms. Staff was friendly

    Stayed in June 2025

  • Reviewed: June 6, 2025

    9.0
    Satisfied with the stay, disappointed in the front desk.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    When we checked in the person at the counter told me that we would be charged a $50 holding fee and that it would be refunded after our stay. I understood that and we went about our stay and then when we checked out, I confirmed to the person checking us out that the holding fee would be refunded and she said yes (this was a different person from the the person who checked us in). She mentioned that it may take up to 14 business days since it was booked through a third party (booking.com). I said ok. We pulled off and then I got a notification on my phone of a charge from the hotel. I pulled it up and we were charged an additional $30. I decided to go back to the hotel and ask about this charge since I was not informed of any other charges when we checked out. She said (the same person that checked us out) oh yes that is a $15 per night charge for parking. I said when we checked in the person who checked us in did not tell us of any parking fees at all. She said oh ok, well I will take it off this time and make sure that person knows from now on that we do charge a parking fee. So she processed the return which she said would be within 14 business days. This was on a Sunday. The $30 refund was returned by Wednesday, however I have not received the $50 refund for the holding. I have never had to pay for parking at a hotel unless it was in a city where the hotel did not have parking and we had to find a garage. When we did have to pay for parking they told us upfront. So this lady not telling me at check out about this parking charge per night, felt dishonest. She Only mentioned it when I came back into the hotel to question it. So from now on I will definitely make note when I check in that there are no parking fees or any other extra charges, and encourage anyone else to do the same.

    The room was perfect and clean. The bathroom was separated from the front room and the bedroom. The bedroom had a door for privacy. There was a sink in the small kitchen area. Plenty of seating. And a table with four chairs.

    Stayed in June 2025

  • Reviewed: May 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I tried to book different dates were double the price for one night compared to other nights.

    Location to other sites

    Stayed in May 2025

  • Reviewed: May 29, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bar area The staff was extremely rude, over worked which resulted in them attitude and unpleasant experience.

    The breakfast and front desk staff were phenomenal

    Stayed in May 2025

  • Reviewed: May 21, 2025

    10
    Good stay!
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I wish they had a hot tub and maybe an area for smaller kids to enjoy the pool

    The room was a great size

    Stayed in May 2025

  • Reviewed: May 18, 2025

    10
    Enjoyable
    • Leisure trip
    • Travelers with friends
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Too Little hot water in the shower

    Close to concert venue

    Stayed in May 2025

  • Reviewed: May 12, 2025

    9.0
    Hotel was beautiful and comfortable. Staff was very nice.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights

    Breakfast buffet was not well stocked.

    Breakfast was good. Staff could not keep up with the volume of guest. Many food items were empty and it took a long time to refill. Breakfast area was very small and there was not enough tables for the guest.

    Stayed in May 2025

  • Reviewed: May 7, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Hospitality Room
    • Stayed 1 night

    We were not able to check in on time which caused me to get ready in the public bathroom. Staff was very accomodating and set us up at the bar. Staff call ins created the issue but management was super helpfu.

    Location, breakfast, friendly staff

    Stayed in May 2025

  • Reviewed: May 5, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nutn

    Everything

    Stayed in May 2025

  • Reviewed: May 5, 2025

    10
    Great stay.
    • Leisure trip
    • Couple
    • Large King Corner Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nice and clean

    Stayed in May 2025

  • Reviewed: April 29, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Suite with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in April 2025

  • Reviewed: April 14, 2025

    9.0
    Wonderful
    • Solo traveler
    • Two-Room King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Excellent service and facilities

    Stayed in March 2025

  • Reviewed: April 8, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night

    Breakfast was great.

    Stayed in March 2025

  • Reviewed: February 21, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking
    • Stayed 2 nights

    It snowed while we were there!!!

    My stay was exceptional. from the customer service to the great breakfast in the mornings. i would definitely stay here again

    Stayed in February 2025

  • Reviewed: February 20, 2025

    10
    Always a good stay!
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean and staff very nice. Great location.

    Awesome breakfast. Always enjoy the omelette bar! Very comfortable. If you’ve never stayed at an Embassy Suite— all the rooms are suites and very comfortable.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    9.0
    Nice hotel with great location and breakfast. Happy hour
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Wait at check in. No super long but suprised. Maybe it was the 3:00 time

    Nice. Clean. Great breakfast selection. Nice Happy hour.

    Stayed in February 2025

Showing 1 - 25

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