Reviews of Embassy Suites Parsippany 4 stars
909 Parsippany Boulevard, Parsippany, NJ 07054, United States
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Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewConvenient location
$15 per night parking fee A/c did not work properly Room was not cleaned well Bank of Elevators out of order
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe people who work there are great
I think it's excessive to charge $15 for parking
Dear Ibanez, we’re glad to hear you enjoyed the hospitality provided by our team! Though, we also understand your concerns regarding our parking fee and appreciate your feedback as we continually review our offerings. We hope to have the opportunity to welcome you back in the future. Thanks for your feedback, Jamal Massengale General Manager
Dear Ibanez, we’re glad to hear you enjoyed the hospitality provided by our team! Though, we also understand your concerns regarding our parking fee and appreciate your feedback as we continually review our offerings. We hope to have the op… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood breakfast
Carpet and elevator worn. Bathroom not completely clean
Dear Heller, we’re very sorry to hear that some aspects of your stay may not have quite met expectations. While we’re glad you enjoyed our breakfast, we regret that the condition of the carpet, elevator, and bathroom cleanliness fell short. Your feedback will be discussed amongst our leadership teams as we work to maintain the quality and comfort our guests expect. Your patience is truly appreciated, and we hope we might have another opportunity to provide a better experience in the future. Thanks for your feedback, Jamal Massengale General Manager
Dear Heller, we’re very sorry to hear that some aspects of your stay may not have quite met expectations. While we’re glad you enjoyed our breakfast, we regret that the condition of the carpet, elevator, and bathroom cleanliness fell short.… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in May 2025
Verified reviewThe atmosphere. Being able to hang out in the lobby area is really nice. The room was clean... Size of room is great!
Why are we being charged for parking? You have a huge parking lot and other hotels in area do not charge this fee. The breakfast was way overcrowded and many food items not available. The fee was a bit high also.
Dear Anna, We’re glad to hear you found the atmosphere at Embassy Suites by Hilton Parsippany inviting and that the room size and cleanliness met your expectations. We also appreciate your comments regarding parking and the breakfast experience. Your feedback helps us see where we can make improvements, and we truly value you taking the time to share it. We hope to have the pleasure of welcoming you back again. Thanks for your feedback, Jamal Massengale General Manager
Dear Anna, We’re glad to hear you found the atmosphere at Embassy Suites by Hilton Parsippany inviting and that the room size and cleanliness met your expectations. We also appreciate your comments regarding parking and the breakfast exper… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFree breakfast is the best in hotel chains
Charged $15 to park the car
Dear Matt, Thank you for sharing your feedback about your recent stay at Embassy Suites by Hilton Parsippany. We’re happy to know you enjoyed our complimentary breakfast and that it stood out to you. We do understand your concerns about parking charges and appreciate you letting us know your thoughts. We look forward to welcoming you back for another enjoyable stay. Thanks for your feedback, Jamal Massengale General Manager
Dear Matt, Thank you for sharing your feedback about your recent stay at Embassy Suites by Hilton Parsippany. We’re happy to know you enjoyed our complimentary breakfast and that it stood out to you. We do understand your concerns about p… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAir barely worked in room. $15 per car parking fee was outrageous. Extra fee for WiFi usage. Had to make reservation for pool slot max 60 minutes, no one enforced this and the pool was a Zoo Why not include everything in the upfront cost?
Dear Gaffney, Thank you for your review. We’re very sorry to hear your experience wasn’t what you hoped for. The air conditioning in your room should have worked properly, and we understand how disappointing it must have been to deal with that during your stay. We also hear your concerns about the additional fees for parking and Wi-Fi, as well as the pool reservation system. It’s clear these details left you feeling frustrated, and that is not the impression we want to leave with our guests. Your feedback is appreciated and will be shared with our team as we continue working to improve the overall guest experience. Thanks for your feedback, Jamal Massengale General Manager
Dear Gaffney, Thank you for your review. We’re very sorry to hear your experience wasn’t what you hoped for. The air conditioning in your room should have worked properly, and we understand how disappointing it must have been to deal with… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewcoming in makes you feel like a forest its relaxing and peaceful
n/a
Dear Valued Guest. We are very pleased to read about your excellent stay at Embassy Suites by Hilton Parsippany. We agree that our rooms are a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We sincerely appreciate your feedback and look forward to your next visit. Thanks for your feedback, Jamal Massengale General Manager
Dear Valued Guest. We are very pleased to read about your excellent stay at Embassy Suites by Hilton Parsippany. We agree that our rooms are a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We sincerely a… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNice courtyard and clean . Good location
Restaurant Italian could have wider menu
Dear Raymond, thank you for your kind words about our courtyard, cleanliness, and location. We appreciate your feedback on the Italian restaurant’s menu and will share it with our culinary team as we explore ways to offer a broader selection for our guests. Thanks for your feedback, Jamal Massengale General Manager
Dear Raymond, thank you for your kind words about our courtyard, cleanliness, and location. We appreciate your feedback on the Italian restaurant’s menu and will share it with our culinary team as we explore ways to offer a broader selectio… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI love the scenery inside of the hotel. It’s beautiful 😍
I loved everything!
Dear Latefah, Thank you so much for the lovely feedback! We're thrilled to hear you enjoyed the beautiful surroundings and had such a great experience at Embassy Suites by Hilton Parsippany. It truly means a lot to know you loved everything. We can’t wait to welcome you back again soon. Thanks for your feedback, Jamal Massengale General Manager
Dear Latefah, Thank you so much for the lovely feedback! We're thrilled to hear you enjoyed the beautiful surroundings and had such a great experience at Embassy Suites by Hilton Parsippany. It truly means a lot to know you loved every… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified review2 beds and a sofa
The room wasn’t clean. Bathroom had hair all over the shower and sink.
Dear Tiffany, Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for any oversights with your room. We are confident you will have the outstanding experience you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your next visit. Thanks for your feedback, Jamal Massengale General Manager
Dear Tiffany, Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for any oversights with your room. We are confident you will have the outstanding experience you deserve the next time you… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation is great for the purpose of this travel.
The rooms are dirty. We pulled the sofa and had dry cereal under. The whole room smells like fabuloso or some type of cleaning product but room is not that clean, bathtub is rusty. Breakfast food was horrible. Everything tasted like cardboard.
Dear Guest, we truly regret hearing that your stay didn’t meet expectations, especially in terms of the cleanliness of your room and the quality of our breakfast offerings. While we’re glad our location suited your needs, the conditions you described fall short of the experience we aim to provide. Your feedback will be discussed amongst our leadership teams so we can better address these concerns moving forward. Your patience is truly appreciated, and we hope we might have another opportunity to better serve you in the future. Thanks for your feedback, Jamal Massengale General Manager
Dear Guest, we truly regret hearing that your stay didn’t meet expectations, especially in terms of the cleanliness of your room and the quality of our breakfast offerings. While we’re glad our location suited your needs, the conditions you… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewThe Hot Breakfast & The Happy Hour!
Dear Guest, we’re thrilled you had a great experience and enjoyed both our hot breakfast and evening reception! It’s always wonderful to hear when guests leave happy; hope to welcome you back again soon. Thanks for your feedback, Jamal Massengale General Manager
Dear Guest, we’re thrilled you had a great experience and enjoyed both our hot breakfast and evening reception! It’s always wonderful to hear when guests leave happy; hope to welcome you back again soon. Thanks for your feedback, Jamal Mas… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewCheck in
Everything else
Dear Ferrat, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Thanks for your feedback, Jamal Massengale General Manager
Dear Ferrat, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, … Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewStill Waiting for My $600 Deposit – Very Disappointed I stayed at Embassy Suites Parsippany over a month ago, and I’m still waiting for my $600 deposit refund. Despite follow-ups, I received no resolution. The stay was fine, but this kind of handling is unacceptable. Be careful — your deposit might not be returned. I hope the management takes responsibility. Until then, I cannot recommend this hotel.
Dear Myftari, we’re very sorry to hear about any difficulty you've experienced with the return of your deposit. At this time, we would advise following up with your financial institution as they would be best positioned to assist you. However, you may still feel free to contact us directly at the hotel if you have any further questions or concerns. Thanks for your feedback, Jamal Massengale General Manager
Dear Myftari, we’re very sorry to hear about any difficulty you've experienced with the return of your deposit. At this time, we would advise following up with your financial institution as they would be best positioned to assist you. H… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewInside of hotel
it is extremely unclean property, Breakfast is very poor and stuff not trained properly on hygiene. It can be noisy up to midnight so it not good for family.
Dear Bulent, we’re truly sorry to hear your stay didn’t meet expectations. While we’re glad our location was convenient and some aspects met your needs, we regret the cleanliness concerns and noise disruptions you experienced. Your feedback regarding breakfast quality and hygiene standards has been shared with our team, as we take these matters seriously and are committed to providing a more comfortable environment. Your patience is truly appreciated, and we hope we might have another opportunity to better serve you in the future. Thanks for your feedback, Jamal Massengale General Manager
Dear Bulent, we’re truly sorry to hear your stay didn’t meet expectations. While we’re glad our location was convenient and some aspects met your needs, we regret the cleanliness concerns and noise disruptions you experienced. Your feedback… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified review