Reviews of Embassy Suites by Hilton Raleigh Crabtree 3 stars
4700 Creedmoor Road, Raleigh, NC 27612, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewLovely property in great location. Breakfast was divine
Pet friendly
Dear Leighia, we’re so glad you enjoyed the charm of our property and that breakfast left such a great impression! We understand not every guest prefers a pet-friendly environment, though many of our travelers do appreciate the added flexibility. We hope the rest of your stay made up for this and that you’ll consider visiting us again. Sincerely, Sachin Shourie General Manager
Dear Leighia, we’re so glad you enjoyed the charm of our property and that breakfast left such a great impression! We understand not every guest prefers a pet-friendly environment, though many of our travelers do appreciate the added flexib… Show more
Reviewed: 6 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewBreakfast
Dated and dirty
Dear Valued Guest, Thank you for taking the time to share your feedback. We're glad you enjoyed the location and layout of Embassy Suites by Hilton Raleigh Crabtree, and we appreciate your honesty about the condition of the rooms and breakfast area. Your comments help us identify where improvements are needed, and we hope to provide a better experience in the future. Sincerely, Sachin Shourie General Manager
Dear Valued Guest, Thank you for taking the time to share your feedback. We're glad you enjoyed the location and layout of Embassy Suites by Hilton Raleigh Crabtree, and we appreciate your honesty about the condition of the rooms and … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI Love the location and the Friendly staff
Ice machine on 8th floor wasn’t working
Dear Valued Guest, Thank you so much for your continued support. We're thrilled to hear that you love staying at Embassy Suites by Hilton Raleigh Crabtree and that the location and friendly staff keep you coming back. We appreciate your note about the ice machine on the 8th floor and will make sure it’s passed along to the team. Looking forward to welcoming you again soon for your next visit. Sincerely, Sachin Shourie General Manager
Dear Valued Guest, Thank you so much for your continued support. We're thrilled to hear that you love staying at Embassy Suites by Hilton Raleigh Crabtree and that the location and friendly staff keep you coming back. We appreciate you… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was too hot…
Dear Josetta, thank you for taking the time to share about your recent experience. While we're comforted to know there were some positive aspects to your visit, we do regret hearing of any discomfort that may have been caused by the temperature during your stay. We are grateful for your patience and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Sincerely, Sachin Shourie General Manager
Dear Josetta, thank you for taking the time to share about your recent experience. While we're comforted to know there were some positive aspects to your visit, we do regret hearing of any discomfort that may have been caused by the tem… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThis location is very well maintained and comfortable.
Dear Marco, Thank you for your review. We're glad that you found the property well maintains and comfortable. We hope the rest of your stay met your expectations. We would be delighted to have you visit again in the future. Sincerely, Sachin Shourie General Manager
Dear Marco, Thank you for your review. We're glad that you found the property well maintains and comfortable. We hope the rest of your stay met your expectations. We would be delighted to have you visit again in the future. Sincerel… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe location is perfect and I use to stay here a lot. It’s not the same as our suite smelled like mildew and the furniture was dirty
Almost every thing else as the front desk staff was not professional. The hotel was not clean and it was not worth the cost. So disappointed.
Dear Karen, we’re disappointed to hear that your recent stay didn’t reflect the positive experiences you’ve had with us in the past. While we’re glad you continue to enjoy our location, we regret that our suite’s condition and the level of service you described came up short of your expectations. Your feedback has been noted and shared with our leadership team for internal follow-up. We truly value your loyalty and hope we’ll have an opportunity to restore your confidence on a future visit. Sincerely, Sachin Shourie General Manager
Dear Karen, we’re disappointed to hear that your recent stay didn’t reflect the positive experiences you’ve had with us in the past. While we’re glad you continue to enjoy our location, we regret that our suite’s condition and the level of … Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe smell in the hotel was musty and smelled like mold. While staying, we contracted COVID 19. IM 72, MY HUSBSND IS N 80. THE room was unacceptable and I reported it to housekeeping that it had a musty and mold smell. Upon checking out for the next few days and after a hospital stay, the diagnosis. What's covid nineteen
Dear Linda, thank you for sharing your experience. We're sorry to hear that your visit was impacted by health concerns following your stay. We understand you noted a musty odor in the room, and we appreciate you bringing this to the attention of our housekeeping team. Please know your feedback has been documented and shared with our leadership for internal review. We hope you're both feeling better and recovering well. Sincerely, Embassy Suites Management Team
Dear Linda, thank you for sharing your experience. We're sorry to hear that your visit was impacted by health concerns following your stay. We understand you noted a musty odor in the room, and we appreciate you bringing this to the att… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe staff was great the rooms were spacious however you bathroom a little tight and comode very very low to the floor . Lastly you tv options were limiting I couldn't use my Netflix and the on demand movies were to easily selected by error the cost per movie was overpriced.
The pool towel replenish wasn't up to par and water was easily tracked throughout the hotel to the elevator.. The happy hour is a great guest treat however the same level and variety of alcohol should be offered and available during happy hour the you have available at your cash bar. Time is already limited but limit quality
Dear Guest, we’re so glad to hear you had a wonderful time overall and found your stay comfortable thanks to our spacious rooms and the friendly service you received from our team. That said, we do regret that a few aspects didn’t meet expectations. We appreciate your feedback on our amenities, as well as your thoughts on the happy hour experience. These are helpful insights, and we've shared them with our team so we can continue refining the guest experience. Thank you again for taking the time to share both the highlights and areas where we can improve. Sincerely, Sachin Shourie General Manager
Dear Guest, we’re so glad to hear you had a wonderful time overall and found your stay comfortable thanks to our spacious rooms and the friendly service you received from our team. That said, we do regret that a few aspects didn’t meet expe… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewMy room had a bad plumbing problem and i was told not to worry until the toilet literally started coming up out the shower drain
The rooms have plumbing issues and even the room I was moved to was not very clean and had rusted faucets, chips ceilings, damaged shower wall and the sink in the new room would not go down.
Dear Nicole, we’re truly sorry your stay fell so far below both your expectations and the standards you associate with Hilton. The plumbing and maintenance issues you described are not reflective of the quality we strive to deliver, and we understand how frustrating and unpleasant this must have been, especially after being moved to a second room. Your comments have been shared with our engineering and housekeeping leadership teams for immediate attention. We sincerely apologize for the condition of both rooms and regret that your experience was not more reflective of the hospitality we aim to provide. Your patience is truly appreciated, and we hope we might have another opportunity to better serve you in the future. Sincerely, Sachin Shourie General Manager
Dear Nicole, we’re truly sorry your stay fell so far below both your expectations and the standards you associate with Hilton. The plumbing and maintenance issues you described are not reflective of the quality we strive to deliver, and we … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified review