2925 Emerywood Parkway, Richmond, VA 23294, United States of America
#20 of 75 hotels in Richmond
Guests' ChoiceBased on 1165 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.3
Staff
8.9
Value for money
8.1
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Wytopia
United States of AmericaSize of the bathroom and the refrigerator.
I was very impressed with the kindness, cleanliness, and attentiveness of the hotel and staff.
Stayed in May 2024
Reviewed: May 1, 2024
Tommy
United States of AmericaThe bathroom door of our room was heavily damaged and did not close properly. But the room was exceptional.
The gentleman at the reception desk at check in, was extremely knowledgeable, polite, welcoming and exceptional in all facets. I would stay there again just to converse with this gentleman again. Unfortunately I did not catch his name as I was exhausted from driving, but he was tall and wore "round" glasses. He is an asset to your company and should be used to train others in his position at ALL of your facilities.
Stayed in April 2024
Reviewed: April 29, 2024
Lakeia
United States of AmericaI did not like that we had to exit the building in the middle of the night. Because someone pulled the fire alarm and broke my rest after driving a good distance.
The breakfast was good. It was comfortable
Stayed in April 2024
Reviewed: April 28, 2024
White-banks
United States of AmericaThe rooms could be cleaned everyday. The air conditioner leaked badly in my room.
The location was good. The breakfast was okay, I remember it being better in the Embassy Suites hotel located in New York.
Stayed in April 2024
Reviewed: April 22, 2024
Kimberly
United States of AmericaI do not at all of them elevators they are not well maintained they're very slow they really need to upgrade and they should not be charging $10 a night for parking when you're already paying $200 or more out of pocket per night plus our tax which is an additional 35 that I feel is a rip off to families who come there and really enjoy the hotel... And one more thing is the bathrooms are very small when you are a midsize person or person that is disabled or handicapped...
I love everything about this hotel the rooms are roomy and comfortable the beds are amazing the staff is very friendly and positive
Stayed in April 2024
Reviewed: April 15, 2024
Rayray21
United States of AmericaEverything was good
The was Nice , Bed was Great, food was good.
Stayed in April 2024
Reviewed: April 12, 2024
Michael
United States of AmericaWork out room was hot
I like the design of the building
Stayed in March 2024
Reviewed: April 11, 2024
Henry
United States of AmericaComforter was not clean.Toilet didn't flush properly but my husband didn't want to complain.
Breakfast room was great but the comforter was filled with dust How ofter are these washed? ????
Stayed in April 2024
Reviewed: March 14, 2024
Jennifer
United States of AmericaBreakfast was great
Stayed in March 2024
Reviewed: March 1, 2024
Jada
United States of AmericaThere was no bath tub that was the only thing I wouldve loved a seperate bathtub
I am already abig embassy suites person. and I absoultey loved this one the room was perfect, the staff was so helpfull we cheked in pretty late and they were still so accomdating.
Stayed in February 2024
Reviewed: February 17, 2024
Corinne
United KingdomGood sized suites and safe parking. Generous breakfast
Stayed in February 2024
Reviewed: February 12, 2024
Lydia
United States of AmericaFood from Room Service was borderline inedible- overcooked meat, raw fries.
Staff was very friendly and accommodating. Facilities were clean and fresh. Everything was comfortable. Bartender was friendly and attentive
Stayed in February 2024
Reviewed: February 8, 2024
Kwame
United States of AmericaThe elevators were very very slow and seemingly unsafe.
The propery was spacious and in a good location.
Stayed in February 2024
Reviewed: February 7, 2024
Merchant
United States of AmericaI came just to get away and I did just that.
Stayed in January 2024
Reviewed: February 5, 2024
Jennifer
United States of AmericaThe elevators were too slow. My boyfriend ended up using the stairs because of the wait.
Everything but the elevators.
Stayed in February 2024
Reviewed: January 25, 2024
Shemeka
United States of AmericaBathrooms too small. Water machine in gym was empty. Tv in gym not working.
Convenience, spacious rooms, great breakfast & nice happy hour.
Stayed in January 2024
Reviewed: January 22, 2024
Bryan
United States of AmericaComplimentary drinks and apps. Great staff
Stayed in December 2023
Reviewed: January 7, 2024
Samantha
United States of AmericaPaying for parking
The happy hour and breakfast
Stayed in January 2024
Reviewed: January 2, 2024
Boaz
United States of AmericaThe pool was vry nice. they had a free afternoon alcoholic beverages and snacks. Lobby was nice
Stayed in December 2023
Reviewed: December 27, 2023
Cailen
United States of AmericaThe pool's heater was broken, making it difficult to swim. A notice on the website was not provided. The breakfast was overcrowded with long waits for made to order; however, the ingredients were of good quality and prepared well. Elevators were incredibly slow and caused frustration for many guests as waits could top 20 minutes. Rooms are functional but worn, with delayed maintenance. Overall impression: the kind and attentive staff couldn't cover for the lack of luster for a Hilton brand property. As a frequent Hilton business traveler, I'm disappointed in the declining quality of a once luxury brand.
The manager's reception was nice and the suite style room accommodated our family of 5. Interactions with staff were all very positive and we stayed on Thanksgiving night.
Stayed in November 2023
Reviewed: December 26, 2023
Ramesh
United States of AmericaBreak fast was great
Stayed in December 2023
Reviewed: December 11, 2023
Scherrie
United States of AmericaThe size of the room and the happy hour.
Good, the pool was dirty and the room the paint was cracked on the ceiling. And you pay the higher price for a nice hotel and on top of that you have to pay for parking which is ridiculous.
Stayed in December 2023
Reviewed: November 26, 2023
Elizabeth
United States of AmericaWe only had housekeeping the first morning of our stay. The thermostat was stuck on 78-79 degrees the whole stay. More countertop room in the bathroom
Very spacious room. Loved the free breakfast bar and evening reception. Very easy check in and check out.
Stayed in November 2023
Reviewed: October 30, 2023
Crews
United States of AmericaOur toilet was broken and wouldn’t flush and some of the amenities in the room such as the drawers were broken slow elevators light comes through the panels in the living room, which is disturbing if you’re out there snoozing
Beautiful scenery and decorations nice, clean room. Nice, helpful staff great breakfast.
Stayed in October 2023
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