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  5. Reviews of Embassy Suites by Hilton Richmond

Reviews of Embassy Suites by Hilton Richmond This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2925 Emerywood Parkway, Richmond, VA 23294, United States of America

#20 of 75 hotels in Richmond

Guests' Choice

Review Score

Based on 1165 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 7, 2024

    9.0
    Wonderful
    • Family with young children
    • Two-Room Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Size of the bathroom and the refrigerator.

    I was very impressed with the kindness, cleanliness, and attentiveness of the hotel and staff.

    Stayed in May 2024

  • Reviewed: May 1, 2024

    9.0
    Superb location and amenities. The Breakfast spread was a very pleasant surprise.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom door of our room was heavily damaged and did not close properly. But the room was exceptional.

    The gentleman at the reception desk at check in, was extremely knowledgeable, polite, welcoming and exceptional in all facets. I would stay there again just to converse with this gentleman again. Unfortunately I did not catch his name as I was exhausted from driving, but he was tall and wore "round" glasses. He is an asset to your company and should be used to train others in his position at ALL of your facilities.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    8.0
    It was great other then the fire alarm being pulled at 1150 pm
    • Leisure trip
    • Family with young children
    • Two-Room Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like that we had to exit the building in the middle of the night. Because someone pulled the fire alarm and broke my rest after driving a good distance.

    The breakfast was good. It was comfortable

    Stayed in April 2024

  • Reviewed: April 28, 2024

    7.0
    Convenient hotel for a short stay,
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights

    The rooms could be cleaned everyday. The air conditioner leaked badly in my room.

    The location was good. The breakfast was okay, I remember it being better in the Embassy Suites hotel located in New York.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Room Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I do not at all of them elevators they are not well maintained they're very slow they really need to upgrade and they should not be charging $10 a night for parking when you're already paying $200 or more out of pocket per night plus our tax which is an additional 35 that I feel is a rip off to families who come there and really enjoy the hotel... And one more thing is the bathrooms are very small when you are a midsize person or person that is disabled or handicapped...

    I love everything about this hotel the rooms are roomy and comfortable the beds are amazing the staff is very friendly and positive

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Family with young children
    • Two-Room Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was good

    The was Nice , Bed was Great, food was good.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    I like most everything the 2 drinks at the bar was cool
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Work out room was hot

    I like the design of the building

    Stayed in March 2024

  • Reviewed: April 11, 2024

    8.0
    We always stay at Embassy suites.Not cool that we have to pay for parking.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Comforter was not clean.Toilet didn't flush properly but my husband didn't want to complain.

    Breakfast room was great but the comforter was filled with dust How ofter are these washed? ????

    Stayed in April 2024

  • Reviewed: March 14, 2024

    9.0
    Great value for the money.
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was great

    Stayed in March 2024

  • Reviewed: March 1, 2024

    9.0
    All around a very nice hotel especially for richmond
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night

    There was no bath tub that was the only thing I wouldve loved a seperate bathtub

    I am already abig embassy suites person. and I absoultey loved this one the room was perfect, the staff was so helpfull we cheked in pretty late and they were still so accomdating.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    8.0
    Very efficient and helpful front desk staff
    • Leisure trip
    • Family with young children
    • Two-Room King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Good sized suites and safe parking. Generous breakfast

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Food from Room Service was borderline inedible- overcooked meat, raw fries.

    Staff was very friendly and accommodating. Facilities were clean and fresh. Everything was comfortable. Bartender was friendly and attentive

    Stayed in February 2024

  • Reviewed: February 8, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The elevators were very very slow and seemingly unsafe.

    The propery was spacious and in a good location.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I came just to get away and I did just that.

    Stayed in January 2024

  • Reviewed: February 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The elevators were too slow. My boyfriend ended up using the stairs because of the wait.

    Everything but the elevators.

    Stayed in February 2024

  • Reviewed: January 25, 2024

    8.0
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Two-Room Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathrooms too small. Water machine in gym was empty. Tv in gym not working.

    Convenience, spacious rooms, great breakfast & nice happy hour.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    8.0
    Great place to stay overnight on a 16 hour trip
    • Leisure trip
    • Family with young children
    • Two-Room Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Complimentary drinks and apps. Great staff

    Stayed in December 2023

  • Reviewed: January 7, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Paying for parking

    The happy hour and breakfast

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    nice stay
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night

    The pool was vry nice. they had a free afternoon alcoholic beverages and snacks. Lobby was nice

    Stayed in December 2023

  • Reviewed: December 27, 2023

    7.0
    Good Amentities in Disrepair
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool's heater was broken, making it difficult to swim. A notice on the website was not provided. The breakfast was overcrowded with long waits for made to order; however, the ingredients were of good quality and prepared well. Elevators were incredibly slow and caused frustration for many guests as waits could top 20 minutes. Rooms are functional but worn, with delayed maintenance. Overall impression: the kind and attentive staff couldn't cover for the lack of luster for a Hilton brand property. As a frequent Hilton business traveler, I'm disappointed in the declining quality of a once luxury brand.

    The manager's reception was nice and the suite style room accommodated our family of 5. Interactions with staff were all very positive and we stayed on Thanksgiving night.

    Stayed in November 2023

  • Reviewed: December 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Break fast was great

    Stayed in December 2023

  • Reviewed: December 11, 2023

    7.0
    Good overall but not 5 star
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The size of the room and the happy hour.

    Good, the pool was dirty and the room the paint was cracked on the ceiling. And you pay the higher price for a nice hotel and on top of that you have to pay for parking which is ridiculous.

    Stayed in December 2023

  • Reviewed: November 26, 2023

    7.0
    Embassy Suites is a great place to stay in Richmond!
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Non-Smoking
    • Stayed 4 nights

    We only had housekeeping the first morning of our stay. The thermostat was stuck on 78-79 degrees the whole stay. More countertop room in the bathroom

    Very spacious room. Loved the free breakfast bar and evening reception. Very easy check in and check out.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    7.0
    It was a nice day with a clean, comfortable room. I just did not appreciate the fact that the toilet didn’t work.
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Our toilet was broken and wouldn’t flush and some of the amenities in the room such as the drawers were broken slow elevators light comes through the panels in the living room, which is disturbing if you’re out there snoozing

    Beautiful scenery and decorations nice, clean room. Nice, helpful staff great breakfast.

    Stayed in October 2023

Showing 1 - 25

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