Reviews of Embassy Suites by Hilton Saint Louis Saint Charles 3 stars
Two Convention Center Plaza, St. Charles, MO 63303, United States
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Reviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGood location, clean facility
The water pressure was soft for the shower. So didn’t like the shower
Dear Suresh, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our location and cleanliness pleasant. Your feedback highlights strengths and improvement areas and allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Tim Lewin General Manager
Dear Suresh, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our location and cleanliness pleasant. Your feedback highlights strengths and improvement areas and allows us to serve our guests better. We app… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewI like the way the property was set up, but the property was dirty. My bed sheets had stains in them for an embassy suites. That’s so high-end was not Berry.
Mostly everything the staff was horrible. They had no idea how to do their jobs including the manager. I don’t even know how she got the role like I said, bedsheets stained pet hair everywhere my room stunk, and then they had the audacity to have no customer service. When you guys say put some photos of your stay, I only have one of the second I got there because I thought the waterfall was great but only if I knew what was really gonna happen.
Dear Anonymous, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Tim Lewin General Manager
Dear Anonymous, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is apprecia… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBed was uncomfortable and couch was not what I expected.
I didn’t like where my room was by the elevator. It was too noisy. And I asked for my rooms to be close together and our kids (18 and 21) were on the 4th floor and we were on the 7th floor. Not happy about that.
Dear PAMELA, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Tim Lewin General Manager
Dear PAMELA, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewIt was amazing just needed more items
The pool was nice and I liked it the atmosphere
Dear Marley, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again. Best, Tim Lewin General Manager
Dear Marley, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as t… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewDear Tom, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Tim Lewin General Manager
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI like that the staff was respectful. Help and smiling. The hotel was busy, but the atmosphere was peaceful. The staff was enjoying it.
The breakfast line to the omelet was long. So I missed out. Maybe you need more cooks.
Dear Dudley, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay, and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again, and we look forward to your next visit. Best. Tim Lewin General Manager
Dear Dudley, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay, and we continue to seek new ways to impress. Your kind comments, which highlight our succes… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewI didn’t like that the front office has said that I would get housekeeping every day in my room. They never went. Our room smelled like smoke very penetrated the hotel needs a lot of remodeling. I have stayed at other embassy suites and they’re very nice and updated.
Dear Anonymous, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Tim Lewin General Manager
Dear Anonymous, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is apprecia… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewClose to the convention center and large rooms.
Did not receive room service on one of the days as requested. Manager drink specials - free drinks, were not good at all and a long line to boot. Long lines for custom breakfast. $400 dollars a night - I expected more.
Dear Stephanie, I appreciate you acknowledging our convenient location and spacious accommodations, even though you did not find us to be a good value. We appreciate our guests taking the time to share feedback, both positive and areas of opportunity. Thank you for taking the time to share your review with us. We would love to host you again soon! Best, Tim Lewin General Manager
Dear Stephanie, I appreciate you acknowledging our convenient location and spacious accommodations, even though you did not find us to be a good value. We appreciate our guests taking the time to share feedback, both positive and areas of o… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewOverall one of my top favorite hotels
Dear Anonymous, Thank you for taking the time to leave us this fantastic review. We are thrilled to hear that we are your hotel of choice in the St. Charles area, and we appreciate your kind compliments. We look forward to welcoming you back again soon! Best, Tim Lewin General Manager
Dear Anonymous, Thank you for taking the time to leave us this fantastic review. We are thrilled to hear that we are your hotel of choice in the St. Charles area, and we appreciate your kind compliments. We look forward to welcoming you bac… Show more
Reviewed: 13 July 2025 · Stayed in May 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe staff were incredibly friendly and helpful. The hotel was conveniently located. Loved the manager's reception and the complimentary breakfast buffet.
Everything was wonderful
Dear Carla, We're so happy to hear you had such wonderful experiences during your recent stay at our hotel! We genuinely appreciate your support and your kind review. Your thoughtful recommendation means a lot to us and helps reassure both our staff and future guests that they'll enjoy a fantastic stay here. We can't wait to welcome you back soon! Best, Tim Lewin General Manager
Dear Carla, We're so happy to hear you had such wonderful experiences during your recent stay at our hotel! We genuinely appreciate your support and your kind review. Your thoughtful recommendation means a lot to us and helps reassure both … Show more
Reviewed: 8 July 2025 · Stayed in May 2025
Verified review