Reviews of Candlewood Suites Enterprise by IHG 2 stars
203 Brabham Drive, Enterprise, AL 36330, United States
Loading
Guests also reviewed these properties:
Velingrad, Bulgaria
Fossombrone, Italy
Sighişoara, Romania
Tripolis, Greece
Vysoké nad Jizerou, Czech Republic
Geluksburg, South Africa
Podstrana, Croatia
Istanbul, Turkey
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation and was very quite
Nothing
Dear Anonymous, I’m so glad you enjoyed our hotel and location! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Sean Tayco General Manager
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation
Found a bedbug that was live in the bed and probably bed bug eggs.
Dear Mandi, We take any issues of pests extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest reports a potential issue, but the hotel also contracts a third-party vendor for preventative pest control monthly. Additionally, random inspections are provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Sean Tayco General Manager
Dear Mandi, We take any issues of pests extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest rep… Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNot much
Where do I start? Things were broken, toilet wasn’t seated properly and rocked (and we are light weights), faucet in bathroom wasn’t attached, room had an odor like mildew or a chemical, refrigerator was super loud all night, bathtub was not clean at all. Just don’t do it. It was discusting
Dear Chrystal, We genuinely apologize for not meeting your expectations during your stay. Creating a bright, fresh, and comfortable environment for our guests is very important to us, and I’m truly sorry we fell short in these areas. Your feedback is invaluable, and I appreciate you taking the time to share your experience. We review all feedback as a team to help us improve. We would be grateful for the chance to welcome you back and show you how much we prioritize your comfort. Sincerely, Sean Tayco General Manager
Dear Chrystal, We genuinely apologize for not meeting your expectations during your stay. Creating a bright, fresh, and comfortable environment for our guests is very important to us, and I’m truly sorry we fell short in these areas. Your f… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewBed was super comfy
Room was somewhat dirty. Mold in the shower. The dishwasher was halfway coming out.
Dear Simmons, Thank you for your kind words about our comfortable beds. I truly apologize for any issues with cleanliness you experienced during your stay. We take pride in providing clean accommodations, and I’m sorry that your shower did not meet those standards. Your feedback is very important to us, and we hope to welcome you back for the perfect experience you deserve. Thank you for choosing to stay with us. Sincerely, Sean Tayco General Manager
Dear Simmons, Thank you for your kind words about our comfortable beds. I truly apologize for any issues with cleanliness you experienced during your stay. We take pride in providing clean accommodations, and I’m sorry that your shower did … Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff was nice, rooms were big and comfy. Perfect location for me!
The elevator is scary and slow.
Dear Susan, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that the elevator was not to your liking. We hope this will become the first of many visits. Best, Sean Tayco General Manager
Dear Susan, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that the elevator was not to your liking. We h… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe people on the desk listened to our concerns and did their best to make our stay better.
Check in room it smelled like weed, dishwasher was not in spot, dead bugs on counter and after running water over 10 minutes was still cold while taking shower.
Dear gail, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Sean Tayco General Manager
Dear gail, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enh… Show more
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewEverything seems below
A handicapped bathroom was requested, but the tub was not accessible.
Dear Sheri, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a 'perfect ten' rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area from now on. Best, Sean Tayco General Manager
Dear Sheri, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a 'perfect ten' rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in … Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewClean
Dear Stacy, All-around cleanliness is a significant focus for the entire staff here at Candlewood Suites Enterprise, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Sean Tayco General Manager
Dear Stacy, All-around cleanliness is a significant focus for the entire staff here at Candlewood Suites Enterprise, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good re… Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewI had reservations and when I arrived they told me they didn't have any rooms available.
Dear Katika, We sincerely regret your experience; we never intend to relocate any guests. Our inventory levels change by the minute due to guests extending their stays, rooms being taken out of order for maintenance, etc. and sometimes we just can't fulfill all room reservations onsite. I'm sorry we disappointed you and I'm sure that was frustrating after a long day of travel. I appreciate you taking the time to share your review and we hope you might reconsider a return in the future. Sincerely, Sean Tayco General Manager
Dear Katika, We sincerely regret your experience; we never intend to relocate any guests. Our inventory levels change by the minute due to guests extending their stays, rooms being taken out of order for maintenance, etc. and sometimes we j… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewThe staff is amazing and my stay was amazing.
The shower head had a bit of calcium it.
Dear NETTA BOO, We’re so glad you enjoyed your stay, and we appreciate you taking the time to highlight our team’s dedication to service. Our staff takes great pride in providing genuine hospitality to each guest, and your feedback encourages us to keep striving for excellence. We hope to have the pleasure of hosting you again! Best, Sean Tayco General Manager
Dear NETTA BOO, We’re so glad you enjoyed your stay, and we appreciate you taking the time to highlight our team’s dedication to service. Our staff takes great pride in providing genuine hospitality to each guest, and your feedback encourag… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewsize of the room
leak from the kitchen sink
Dear Barbara, Thank you for choosing to stay with us. We appreciate the five-star review you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay comfortable this time. Best, Sean Tayco General Manager
Dear Barbara, Thank you for choosing to stay with us. We appreciate the five-star review you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay comfortable th… Show more
Reviewed: 27 March 2025 · Stayed in January 2025
Verified reviewThere was dead roaches, literally smelled like roach spray in the room when we opened the door. Hair in the shower, hair on the pillow. Elevators were down, no breakfast which is strange for a “nice” hotel. Dirt all in the corners. Just bad.
Dear Scarlett, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We do take pest control seriously and contract with a trusted vendor for preventative maintenance. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Sean Tayco General Manager
Dear Scarlett, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We do take pest control seriously and contract with a trusted vendor for preventative maintenance. We are gr… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified review