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  5. Reviews of Express Inn & Suites Eugene

Reviews of Express Inn & Suites Eugene 2 stars

990 West 6th Avenue, Eugene, OR 97402, United States

#54 of 55 hotels in Eugene

Guests' Choice

Review score

Based on 100 hotel reviews

6.0

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    6.8

  • Location

    6.7

  • Facilities

    6.4

  • Staff

    7.5

  • Value for money

    7.2

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 31 May 2025

    5.0
    Good price, back location.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The room didn’t have a hair dryer or a coffee maker.

    The woman at the desk was so very helpful! Great shower!

    Stayed in May 2025

  • Reviewed: 28 October 2024

    6.0
    Good location, good price.
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    We flew to Eugene, Oregon for a week-long loop of driving: Southern Oregon Coast, Redwoods, Lava Beds National Monument, Crater Lake, then back to Eugene for one last night before flying home. We felt so welcome at every hotel we booked, except for this one. It stood out, as all of the other hotels really went out of their way to make us feel special.

    Rooms were clean enough, price was good. Staff was friendly enough. When we arrived , we had to call a number; the office was not staffed. Then they told us there was nothing booked for us which put me off after a long day of driving. After a while, though, they sorted things out and found our booking. The location was good; on site parking. On the plus side we found a really good taco truck (El Buen Sabor) right around the corner where we had dinner.

    Stayed in October 2024

  • Reviewed: 27 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It was what I expected, though perhaps having a box of tissues in the room would be nice.

    Affordable, bare-bones place.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    5.0
    Great hospitality, very attentive staff, but the beds are hard and the floors aren’t the cleanest.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Just an old property. The beds are hard and uncomfortable. My son spilt my water and after I got done wiping it up with a towel, the towel was black from the floor.

    The staff were very sweet and welcoming!

    Stayed in May 2024

  • Reviewed: 10 September 2023

    7.0
    Good spot. Will come back.
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows were flat & uncomfortable. Towels were small & stained.

    Close to breweries & taphouse. Great location, if thats your thing.

    Stayed in September 2023

  • Reviewed: 10 July 2023

    7.0
    Good
    • Business trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist was almost perfect in her consumer knowledge and service. And the room was very fine for the days I spent. Low noise and descent merchants in the area. Great for families that need a night's rest(budget price)and couples retreat

    Stayed in June 2023

  • Reviewed: 29 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Towels and pillows

    Stayed in June 2023

  • Reviewed: 31 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Could use new mattresses.

    Stayed in May 2023

  • Reviewed: 23 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Location. Lots of homeless and questionable activities 8n the area. Not a place to keep kids.

    Lady running the place was very helpful.

    Stayed in May 2023

  • Reviewed: 3 May 2023

    5.0
    Express Inn and Suites was in a central location near downtown Eugene, OR, but in a bad area.
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 2 nights

    Wifi was on again and then off again - quite inconsistent.

    There was no breakfast.

    Stayed in April 2023

  • Reviewed: 6 December 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Could have been a little cleaner

    It was OK it wasn't nothing fancy for sure

    Stayed in December 2022

  • Reviewed: 27 October 2022

    6.0
    good value for last minute booking but bed was hard and bathroom smelled
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    the area wasn’t very well kept and the bathroom smelled bad

    location was ok in relation to where we wanted to get to daily

    Stayed in September 2022

  • Reviewed: 22 September 2022

    7.0
    Far exeeded expectation for the price.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No mugs to make morning tea with.

    Room well decorated and very clean.

    Stayed in September 2022

  • Reviewed: 4 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    After bathing my 4 year I pick up the towel from the floor amd it was black from all the dirt on the floor. The seal on the front door was put on r Wrong so we could see right threw it to the other side.

    The price was really good for a quick over night sleep.

    Stayed in August 2022

  • Reviewed: 19 June 2025

    9.0
    Basic but just right!
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    "Low-flow" shower head! Bed was a bit hard, but I didn't notice after rocking out for 2.5 hours and the stroll back through town.

    Great, affordable place for a place to flop for a night while in town to see a show. Little Feat! Nice less-than-mile walk to lotsa music venues and great restaurants. The Receptionist was very nice and somebody has a very green thumb. Some beautiful flowers on the modest grounds.

    Stayed in June 2025

  • Reviewed: 11 March 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I'm still waiting for my refund from this property I didn't stay here because they had no hot water upon my arrival!!

    Stayed in February 2025

  • Reviewed: 3 November 2024

    9.0
    The room was perfect for our first night in Oregon.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There was no coffee pot in the room - had to walk across the street to the 7-11 store for coffee in the morning. That was not convenient.

    The room was clean and the beds comfortable. We arrived around midnight and the owner was readily available to give us the keys to the room and assured us that where we parked was in an appropriate spot.

    Stayed in October 2024

  • Reviewed: 2 September 2024

    1.0
    Very poor
    • People with friends
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Owners were not pleasant. Beds, we mine as well have had a room with no beds and slept on the floor as terrible as the beds are. There was a funky smell in the room and the floors look like they are never mopped. I can only imagine if we would have brought a black light and checked the room. #paybythehour

    Absolutely nothing. We ended up just eating the money we paid to stay here and booked another hotel that night.

    Stayed in September 2024

  • Reviewed: 6 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No comment

    Stayed in August 2024

  • Reviewed: 14 July 2024

    8.0
    Not amazing but not the worst by far; decent place to stay!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No Kleenex in the room. Beds were not great but not awful. They won’t change your sheets or give fresh towels daily unless you specially request it. Not their fault but outside across the street there was a security thing in a parking lot that made noise throughout the night. Sometimes it was also noisy when neighboring rooms used water. It wasn’t awful but if you’re sound sensitive or a light sleeper it might not be the place for you.

    We arrived very late and the staff we very kind to come check us in in the middle of the night. Decent room. Clean. Comfortable enough. Microwave, fridge, and iron in the room which was nice.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Superb
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The area is a little on the rough side, but that’s not the hotel’s fault

    The staff was very helpful and accommodating

    Stayed in June 2024

  • Reviewed: 22 June 2024

    8.0
    Clean, safe, and a great value.
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The surrounding neighbourhood is a little rough. Not unsafe, just not much to look at. However, a ten minute walk got me into a nice downtown area.

    A simple, no frills place but well kept and the staff are great. Terrific value for a clean, safe room.

    Stayed in June 2024

  • Reviewed: 28 May 2024

    8.0
    Comfort and walkable dining for a reasonable price. Thumbs up! :o)
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights

    There is street traffic noise, but it quiets down by 9:00 pm. Always bring earplugs and a sleepmask.

    The location is actually great. The walk to Amtrak is only 1.1 miles away. There is Laughing Planet (excellent food!, and Veg friendly!) just a few quick blocks away. And there is a bakery and a natural grocery store (Veg friendly!) with a deli and good variety of snacks less than a 1/2 mile walk away. Would stay here again.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    2.0
    Felt unsafe and uncomfortable, couldn’t wait to leave.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Staff harassed my mom off the premises when she was just dropping us off and not staying

    Room and bedding was clean, price was affordable

    Stayed in May 2024

Showing 1 – 25

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