Reviews of Express Inn & Suites Eugene 2 stars

Friendly staff

Room only had in room a/c units and they were off on day of check in and it took them about 6 hours to make the room tolerable.

Great, affordable place for a place to flop for a night while in town to see a show. Little Feat! Nice less-than-mile walk to lotsa music venues and great restaurants. The Receptionist was very nice and somebody has a very green thumb. Some beautiful flowers on the modest grounds.

"Low-flow" shower head! Bed was a bit hard, but I didn't notice after rocking out for 2.5 hours and the stroll back through town.

Since the pandemic I’ve noticed a decline in the amenities at mid priced motels. I was very happy with my stay at Express Inn & Suites Eugene. At first glance I was concerned. One unit had a boarded up window (I’m sure they are waiting for parts) and there is a sign on the office door to call this number for service. Tonya and her husband live at and manage the facility. Instead of hanging out at the office they are out on the property so your phone call get prompt results. They went above and beyond to accommodate their guest. You can tell that Tonya takes pride in her work. You only need to look at the meticulously maintained flower beds that I’m sure are all Tonya, not part of the franchise motif. The rooms are large and the walls are thick. No street sounds from busy 6th ave could be heard. A concern was the near by train tracks but either the trains don’t run at night or they don’t have to blow their whistles during night time hours because it wasn’t an issue. Most motel internet speeds are barely above dial up (2-3mbs). Express Inn came in at 70mbs so it wasn’t a struggle to load a webpage. Had good enough speed for anything you’d want to do. My main point of interest was UofO’s Hayward field which was a doable 2 mile walk through interesting neighborhoods. There’s plenty of other things around at a shorter walk. It was nice to just park the car at the motel and not have to deal with the Eugene traffic or parking.

Train whistles during the day but fortunately not an issue at night.

The woman at the desk was so very helpful! Great shower!

The room didn’t have a hair dryer or a coffee maker.

I'm still waiting for my refund from this property I didn't stay here because they had no hot water upon my arrival!!

The room was clean and the beds comfortable. We arrived around midnight and the owner was readily available to give us the keys to the room and assured us that where we parked was in an appropriate spot.

There was no coffee pot in the room - had to walk across the street to the 7-11 store for coffee in the morning. That was not convenient.

Rooms were clean enough, price was good. Staff was friendly enough. When we arrived , we had to call a number; the office was not staffed. Then they told us there was nothing booked for us which put me off after a long day of driving. After a while, though, they sorted things out and found our booking. The location was good; on site parking. On the plus side we found a really good taco truck (El Buen Sabor) right around the corner where we had dinner.

We flew to Eugene, Oregon for a week-long loop of driving: Southern Oregon Coast, Redwoods, Lava Beds National Monument, Crater Lake, then back to Eugene for one last night before flying home. We felt so welcome at every hotel we booked, except for this one. It stood out, as all of the other hotels really went out of their way to make us feel special.

Absolutely nothing. We ended up just eating the money we paid to stay here and booked another hotel that night.

Owners were not pleasant. Beds, we mine as well have had a room with no beds and slept on the floor as terrible as the beds are. There was a funky smell in the room and the floors look like they are never mopped. I can only imagine if we would have brought a black light and checked the room. #paybythehour

No comment

We arrived very late and the staff we very kind to come check us in in the middle of the night. Decent room. Clean. Comfortable enough. Microwave, fridge, and iron in the room which was nice.

No Kleenex in the room. Beds were not great but not awful. They won’t change your sheets or give fresh towels daily unless you specially request it. Not their fault but outside across the street there was a security thing in a parking lot that made noise throughout the night. Sometimes it was also noisy when neighboring rooms used water. It wasn’t awful but if you’re sound sensitive or a light sleeper it might not be the place for you.

The staff was very helpful and accommodating

The area is a little on the rough side, but that’s not the hotel’s fault

A simple, no frills place but well kept and the staff are great. Terrific value for a clean, safe room.

The surrounding neighbourhood is a little rough. Not unsafe, just not much to look at. However, a ten minute walk got me into a nice downtown area.

The location is actually great. The walk to Amtrak is only 1.1 miles away. There is Laughing Planet (excellent food!, and Veg friendly!) just a few quick blocks away. And there is a bakery and a natural grocery store (Veg friendly!) with a deli and good variety of snacks less than a 1/2 mile walk away. Would stay here again.

There is street traffic noise, but it quiets down by 9:00 pm. Always bring earplugs and a sleepmask.

Affordable, bare-bones place.

It was what I expected, though perhaps having a box of tissues in the room would be nice.

The staff were very sweet and welcoming!

Just an old property. The beds are hard and uncomfortable. My son spilt my water and after I got done wiping it up with a towel, the towel was black from the floor.

Room and bedding was clean, price was affordable

Staff harassed my mom off the premises when she was just dropping us off and not staying