Reviews of EVEN Hotel Waco - University Area by IHG 4 stars
110 South M.L.K. Jr Blvd, Building B, Waco, 76704, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewIt was really clean and inviting. The staff were awesome!
N/A
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel was beautiful and so well maintained. Everything was pristine and felt top quality. The bathroom was spacious with a large/tall shower (my husband is over 6 ft). The room itself was also nice and large and did not feel cramped at all.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean, the staff was nice. Bed was comfortable. 24hr workout room
No microwave in the rooms, even though they have a microwave by the elevators on each level it was only one so i encountered a line most time to use the mic, the elevators aren't centered in the middle so it depends what room you had you'll have to walk a mile to get to the microwave and elevators I took the stairs most of the time. No iron, only a steamer. They offer a Google Chrome cast to stream TV. If u know Google casting every 2 seconds, it was a buffer, or the connection was lost.
Thank you for taking the time to share your feedback and for recognizing our team, cleanliness, and 24-hour fitness center. I’m also glad to know you found the bed comfortable during your stay. I appreciate your detailed comments on areas where we can improve. I understand the challenges you experienced with microwave access, elevator location, and the in-room amenities such as the iron and Chromecast connectivity. This type of feedback helps us identify where we can make the guest experience more convenient, and I will be sharing your comments with our leadership team for review. We value your input and hope you’ll consider staying with us again, giving us another chance to provide you with a smoother and more enjoyable experience.
Thank you for taking the time to share your feedback and for recognizing our team, cleanliness, and 24-hour fitness center. I’m also glad to know you found the bed comfortable during your stay. I appreciate your detailed comments on areas … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewWe had a power outage in our room...the bathroom electricity was still working. That was odd. I contacted the front desk immediately and it was taken care of. The gentleman that answered actually called back to see if the power had been restored. We were in room 441. I have one suggestion, and I say this on all hotel surveys. Please include 4 sets of towels, not 3 for a double room. We will definitely be back. We didn't have a chance to enjoy that beautiful pool area.
See above.
Thank you for sharing your feedback and for giving us such high marks across the board. I’m glad to hear that when the power outage occurred in your room, our front desk team responded quickly and followed up to ensure everything was restored. I will be sure to recognize the gentleman who assisted you for providing that level of service. Your suggestion about providing four sets of towels in double rooms is appreciated and has been noted for review with our housekeeping team. Feedback like this helps us make thoughtful improvements for future stays. It’s wonderful to know you plan to return, and I hope during your next visit you’ll have time to enjoy our pool area. We look forward to welcoming you back to EVEN Hotel Waco.
Thank you for sharing your feedback and for giving us such high marks across the board. I’m glad to hear that when the power outage occurred in your room, our front desk team responded quickly and followed up to ensure everything was restor… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewUpscale and beautiful pool
Thank you for your kind words! We're glad you enjoyed the upscale feel and our beautiful pool. We hope to welcome you back to EVEN Hotel Waco University Area soon.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewN/A
The courtyard was surrounded by concrete and buildings so there was no breeze and too hot!
Thank you for your thoughtful feedback and for the excellent scores in so many areas. We're glad you enjoyed your stay overall. We appreciate your comments about the courtyard and will take them into consideration as we look for ways to improve guest comfort.
Thank you for your thoughtful feedback and for the excellent scores in so many areas. We're glad you enjoyed your stay overall. We appreciate your comments about the courtyard and will take them into consideration as we look for ways to… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewAll the amenities.
The actual room shower. The door would not close properly and with my entire family showering water was getting everywhere wasn’t ideal.
Thanks for your feedback. Were glad you enjoyed the amenities and will definitely look into the shower issue you mentioned. We appreciate you staying with us and hope to see you again soon. Best wishes, Even Hotel
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewEverything was awesome
The only thing is the bar didn't have a blendee so I couldn't get a frozen drink.
Thank you, Jules, for the perfect score and kind words. I’ll share your feedback about the blender with our team and hope to welcome you back to Waco soon.
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewStaff was very friendly. I like the hydration stations through the facility.
Could use more detailed cleaning in the bathroom. I would recommend small children not be placed on higher floors. We heard running the last 2 mornings starting at 7am.
Thank you, Celes, for sharing your experience. We're glad to hear you appreciated the friendliness of our staff and the hydration stations throughout the hotel. We also value your feedback regarding the bathroom cleanliness and the noise concerns. Your comments will be shared with our team so we can continue to improve. We hope to have the opportunity to welcome you again for a more restful stay.
Thank you, Celes, for sharing your experience. We're glad to hear you appreciated the friendliness of our staff and the hydration stations throughout the hotel. We also value your feedback regarding the bathroom cleanliness and the nois… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewIt’s new, spacious rooms and everyone was very kind and attentive
Thank you, Carlos, for the kind words and perfect scores. We're glad you enjoyed the spacious accommodations and that our team made you feel welcome. We appreciate you choosing to stay with us and hope to see you again soon.
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewNice and clean. Large comfortable room
It was noisy in the hallway outside our room after we tried to get some sleep. Lots of loud talking
Thank you for your feedback Freddie. We're glad you enjoyed the room and amenities. We apologize for the hallway noise and will work to ensure a more restful stay in the future.
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe hotel was very clean and the staff was great.
Guests could pick up after their dogs. A lot of dog waste outside
Thank you so much for the kind words and the perfect score! We're so glad you enjoyed your stay, found the hotel clean, and had great interactions with our team that means a lot to us. We also appreciate your feedback regarding pet waste outside. While we are a pet-friendly hotel, we’ll continue to remind guests of their responsibility to clean up after their pets so that everyone can enjoy our outdoor spaces. We’d love to welcome you back anytime you're in Waco.
Thank you so much for the kind words and the perfect score! We're so glad you enjoyed your stay, found the hotel clean, and had great interactions with our team that means a lot to us. We also appreciate your feedback regarding pet was… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewI had a little difficulties with my stay . Me and my boyfriend were celebrating our 7 year anniversary. We checked in and we noticed that the lights weren’t working we told the front desk and they handled it immediately by moving us to another room. We got moved to the top floor !!! But I can say we still had difficulties, the television was no longer working. We couldn’t stream anything we wanted to watch. We called the front desk and informed them and they sent someone up to our room and stated they’ll be back later on. We ended up cancelling our plans due to them telling us this. Eventually nobody never showed so we called the front desk again and was told “that that was not their problem”… I was a bit confused on why they sent someone out in the 1st place if we were going to get that response. Me and my boyfriend tried to brush it off by going out to the movies but it kind of upset me. They hotel is was nice and clean so I give them that . I rate my stay a 6-10 :( sorry guys
Dear Queen, Thank you again for choosing to stay with us and for taking the time to share your feedback. I truly appreciate your patience as we looked into the concerns you brought to our attention. I’ve gone ahead and refunded the charges from our To-Go Market as a small gesture of goodwill for the inconvenience you experienced during your stay. That refund should reflect on your account within a few business days. Regarding your room reservation, since it was made and paid through a third-party booking site, we’re unfortunately unable to process a direct refund to your card. Any adjustments to the room charges would need to be coordinated through the third-party site you used for booking. I recommend reaching out to their customer service team directly for further assistance they may be able to help facilitate a resolution on their end. If there’s anything else I can assist you with or if you'd like to speak further about your experience, please feel free to reach out to me directly. Warm regards, Robert Sotomayor Assistant General Manager Robert@evenwaco.com
Dear Queen, Thank you again for choosing to stay with us and for taking the time to share your feedback. I truly appreciate your patience as we looked into the concerns you brought to our attention. I’ve gone ahead and refunded the charge… Show more
Reviewed: 31 March 2025 · Stayed in January 2025
Verified review