Minor point that the beds were rather small - fitting two adults wouldn't be easy. No issues with the key codes until departure day - an hour before check out, they stopped working - other guests had the same issue. Delayed us slightly and not a big deal, but if you were catching a flight, it wouldn't be easy.

Excellent location in the middle of downtown Ann Arbor. The flat was great - clean, large, small terrace and full kitchen.

Stayed in July 2025

The double bed a little small and the mattress that would benefit being renewed.

The central location, the perfect studio size and amenities. Kitchen and laundry machines were very practical.

Stayed in August 2025

All good.

Excellent location, central and close to coffee/restaurants/bars. Access is super easy provided you read all the small print. I think it should be made a little clearer that access codes require a #... that bit is fairly easy to miss first time of reading. The apartment is well appointed and very clean. The space is good and the light is great.

Stayed in August 2025

The virtual concept without on-site hospitality staff only works if the digital cobstrucr for check-in times and systems works. It didn't on my check-in, and I know it didn't for others checking in near me. Once solved, it was fine, and text worked for questions and answers. There were nice sized rooms/efficiencies but sometimes missing things that would make sense, like a desk with zero lighting, for example. Also, the fact that they took a $250 hold for a one night stay and sit on it for SEVEN days (not the normal 2-3) is seriously wrong. It's a new hospitality model that has the potential to be quite good. Right now, it's just good. But I would try it again.

I liked the cebtral location, the size of the room/unit and the price value. The virtual staff was helpful when issues came up and they were responsive. Space was modern, if spare. The amenities of the room were excellent (full kitchen, washer dryer erc) were excellent for the price point. Facility was clean and well maintained.

Stayed in August 2025

Bed too soft and a noise from the street

Spacious place with all the facilities you can find at home

Stayed in August 2025

We cannot even STORE BAGS til your 4:00 check in. We always arrive from DC at 1:00. It’s annoying and a bummer. Can’t go out for breakfast and then return for bags on checkout day. You cancel the code as soon as we leave the apt on check out day. It has happened TWICE now

as noted

Stayed in August 2025

Upon arrival in our 90 in tall van, we discovered that it was too tall for either of the neighboring parking garages. Upon phoning, the agent could only repeat the `fine print' about not taking responsibility for parking. This was quite stressful, until we met someone on the street who could direct to a parking facility on an adjacent street. Parking is the first issue a guest faces and should receive clear instructions about options in the vicinity of the unit.

It would have been helpful to have some orientation to the remote identification system in advance.

Stayed in August 2025

Doors are thin - the party in the room across the hall could clearly be heard. The place is comfortable but somehow misses the mark (sorry to be so vague here). The AC was powerful (good) and couldn't be turned off (it could be turned down).

Place was clean, had a balcony that would open. Comfortable. Power AC for hot days. Full sized fridge, which was excellent.

Stayed in July 2025

Would have liked for there to be laundry soap to use.

After reading other horror storied about issues with door codes not working, etc., we were expecting the worst. But luckily, we didn't have any issues at all getting in. The codes worked fine and the room was very clean and spacious. The bed was also incredibly comfortable.

Stayed in July 2025

Your check-in process sucks. This is the second time we've stayed in this facility. Never did I receive anything pre-check-in. I followed all of the instructions I was given and still had to talk to someone to get things straightened out.

The room was great. It was located where we wanted to be.

Stayed in July 2025

Parking was tricky

Convenient

Stayed in July 2025

Neighbors were loud

Location was perfect for walking everywhere. Nice and modern. Great Air conditioner. Comfortable bed.

Stayed in July 2025

We were not able to access the guest internet consistently. Coffee choices did not represent a mix of options— and there was only 1 regular— no flavor.

Location

Stayed in July 2025

We were on the 2nd floor overlooking an alley, which meant that we heard the coming and going of garbage/recycling trucks at 6:30 AM every morning. The walls are also thin, so we used a white noise machine each night. The drapes were thin, so there was a lot of low light throughout the night. The air conditioning was a split unit that worked, but the heat in July made it less optimal for our visit.

Location downtown was great! Very close and walkable to Main Street. There was a full kitchen, which was nice. The fitness center was also really nice.

Stayed in July 2025

The property is so conveniently located in the downtown Ann Arbor and super close to the university, too. The room was exactly as photographed.

Stayed in June 2025

Location, safe entry, appointment of unit, amenities.

Stayed in June 2025

Problem with code upon arrival needing to call - apparently we weren't alone, other guests also had problems getting in .

Convenient location & comfortable nicely appointed room

Stayed in June 2025

Communication with the remote hosts was the only problem, and I encountered a bunch of other new arrivals over the course of the weekend who were also trying to figure out how to access their rooms.

The location couldn't be better, and the apartment was clean and equipped with everything one could need including washer/dryer. Great bed, too!

Stayed in June 2025

Had some trouble with the automated customer service such as making a deposit and a door code that didn’t work. However things were rectified quickly.

Location, accommodation, clean

Stayed in May 2025

Parking wasn't the clearest and our door code didn't work until I had to call.

Good location

Stayed in May 2025

The keypad at the front door and the door to our room didn't work for us. We had to wait about an hour to check in and get settled. The staff was on it on a Sunday evening, to their credit, but this was annoying and we didn't get the room we booked. Frustrating and disappointing start to our stay

Decent room/apartment. Great location

Stayed in April 2025

The code I was given to enter the building and to use the elevator did not work, even after calling the support line for help. Another property guest got on the elevator and helped us be able to get to our floor. The next day, the code did work however.

Comfortable space, laundry (W/D) in the room as well.

Stayed in April 2025

The checking in process while seemingly streamlined is a bit laborious, multiple calls and emails, maybe it was just me. Also seen a lot of people struggling with getting in the door/lift etc. The keypads are too small for people with lessor visual acuity as FYI. Small things but holding it going from a 9 to 10

Really high end travel apartment, all modcons, central location - great stuff

Stayed in April 2025

The security code doesn't work at first place, but happen to see the on-site staff who is very frindely and helpful to solve the problem in time.

The location is perfect, in the center of downtown, very closed to the UofM campus. The suite room is very spacious, clean and rich of necessities for a family stay in the kitchen, living room and bed room. The hotel is nice of noise isolation. We came as a family including a golden retriever who pretty enjoy the stay here. The public parking lot is very convenient, just 1 min walk away, and parking fee is affordable.

Stayed in April 2025